Review Insights · Google Play
Remitly: Send Money & Transfer
Remitly · 1,560,030 ratings · ★ 4.8
4.8
★★★★★
1,560,030 ratings
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Top complaints - extracted from 12 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
7 negative reviews mention this · 58% of all complaints
★★★★★ "Total scam... If u send money thru this to Gmail wrong nr they will NOT help you" - Jonas Edqvist
2
"account"
5 negative reviews mention this · 42% of all complaints
★★★★★ "good app but one time i lost my money which was sent to me, the app was saying that it was delivered to my account but when I didn't receive" - ALLAN TYSON
3
"help"
4 negative reviews mention this · 33% of all complaints
★★★★★ "Total scam... If u send money thru this to Gmail wrong nr they will NOT help you" - Jonas Edqvist
4
"days"
4 negative reviews mention this · 33% of all complaints
★★★★★ "horrible, I have been having money retained for more than 3 days asking questions, been asking who I am sending money , what I do for work , for what I am sending the money , and what is my relationship with the person, is an invasion of pr…" - Alondra Ross
5
"remitly"
4 negative reviews mention this · 33% of all complaints
★★★★★ "used to be fast but now takes a week or more to transfer funds. always blaming that the bank is holding the funds. my theory - remitly gets the money, keeps it in the limbo and invests for few days to make money off of it and then transfer …" - 乡Paradox乡
6
"wrong"
3 negative reviews mention this · 25% of all complaints
★★★★★ "Total scam... If u send money thru this to Gmail wrong nr they will NOT help you" - Jonas Edqvist
7
"been"
3 negative reviews mention this · 25% of all complaints
★★★★★ "horrible, I have been having money retained for more than 3 days asking questions, been asking who I am sending money , what I do for work , for what I am sending the money , and what is my relationship with the person, is an invasion of pr…" - Alondra Ross
8
"having"
3 negative reviews mention this · 25% of all complaints
★★★★★ "horrible, I have been having money retained for more than 3 days asking questions, been asking who I am sending money , what I do for work , for what I am sending the money , and what is my relationship with the person, is an invasion of pr…" - Alondra Ross
9
"transfer"
3 negative reviews mention this · 25% of all complaints
★★★★★ "used to be fast but now takes a week or more to transfer funds. always blaming that the bank is holding the funds. my theory - remitly gets the money, keeps it in the limbo and invests for few days to make money off of it and then transfer …" - 乡Paradox乡
📋 All 12 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Total scam... If u send money thru this to Gmail wrong nr they will NOT help you
Worst app ever. can't event get verified to use it. tried dozens of times and reached to support. they can't help you.
unreliable I'm sorry I tried this service
First they will cut the money, then they will delay. And when you cancel it and try to ask for help from the support, they will give you feedback on terms. There is no option to send any proof using the chat option. All they ask you please wait and wait.
horrible, I have been having money retained for more than 3 days asking questions, been asking who I am sending money , what I do for work , for what I am sending the money , and what is my relationship with the person, is an invasion of privacy, and is frustrating that for $500 you need to said even what you eat today and submit your id again and again to not have any response
used to be fast but now takes a week or more to transfer funds. always blaming that the bank is holding the funds. my theory - remitly gets the money, keeps it in the limbo and invests for few days to make money off of it and then transfer further. you do NOT have my trust at this point.
They banned my account for an absolutely no reason what so ever! Such a hopeless people!... I have contacted them.. They didn't even share the reason why they blocked me! They said that was a permanent decision! What for? I did nothing wrong! You must provide me the evidence what I did wrong, but you declined it! I've used that app for almost 2 years, and now suddenly out of the blue has been blocked permanently.. Shame on you Remitly
I’ve used Remitly before, but their latest business account update is an absolute mess. They’ve made the entire platform incredibly complicated to navigate. To make matters worse, the system won't even accept its own Remitly debit card for payments anymore. Trying to get a simple business transfer processed has become a massive, frustrating headache. It completely defeats the purpose of having a business account. Save yourself the st
delays my transfer and cancelled and doesn't help me at all and I need to wait for 10 days...first transfer is good but the next transfer they dont mind at all...they will not care because its not their money so they dont mind...so disappointing..atleast they should show concern not to tell you that they cannot do anything..is that how you treat the customer who has an emergency situation..train your agents as well. if there is negative star..it will definitely negative rating.
My experience was very good at first but then remitly unfairly and unjustly locked my account,been using it for 3 months now and they quickly assume some suspicious activity, their compliance team has bad attitude and don't tell you clearly the problem. They don't offer solution to the problem, i even showed proof of my identities and transaction,still they locked my account,bastards.
good app but one time i lost my money which was sent to me, the app was saying that it was delivered to my account but when I didn't receive
my account is suspended having done nothing wrong and there's no communication about why. Don't trust them with your money. edit: I have already filled out that form a few days ago.
Sentiment summary
97%
Positive (4-5★)
2%
Neutral (3★)
1%
Negative (1-2★)