Review Insights · Google Play
Renfe
Renfe Viajeros · 46,183 ratings · ★ 4.1
4.1
★★★★★
46,183 ratings
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Top complaints - extracted from 88 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"phone"
20 negative reviews mention this · 23% of all complaints
★★★★★ "Don't bother if you have a US phone number. both the website and this app are unusable with a US phone number." - Philip Fernbaugh
2
"number"
20 negative reviews mention this · 23% of all complaints
★★★★★ "Don't bother if you have a US phone number. both the website and this app are unusable with a US phone number." - Philip Fernbaugh
3
"phone number"
18 negative reviews mention this · 20% of all complaints
★★★★★ "Don't bother if you have a US phone number. both the website and this app are unusable with a US phone number." - Philip Fernbaugh
4
"accept"
15 negative reviews mention this · 17% of all complaints
★★★★★ "I had lots of difficulty paying and had to change cards to make it work. N26 card never accepted, HSBC was accepted. No idea why." - bruce
5
"format"
12 negative reviews mention this · 14% of all complaints
★★★★★ "had to use fake Spanish phone number to create an account. It kept saying my US phone number was incorrect format" - Parminder Benipal
6
"ticket"
11 negative reviews mention this · 13% of all complaints
★★★★★ "4 times out of 5 I try to buy a ticket with this app, there is a mysterious error. It seems to be out of sync with the servers machines at train stations are. Also, the UX i terrible with letters too small to read, buttons not reacting, use…" - Michał Wojtas
7
"doesn"
9 negative reviews mention this · 10% of all complaints
★★★★★ "doesn't work" - Daniel W
8
"spanish"
9 negative reviews mention this · 10% of all complaints
★★★★★ "had to use fake Spanish phone number to create an account. It kept saying my US phone number was incorrect format" - Parminder Benipal
9
"useless"
9 negative reviews mention this · 10% of all complaints
★★★★★ "unusable, typically Spanish. won't accept foreign numbers. useless app. foul offering as per usual from RENFE." - Paul Lucas
📋 All 88 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
payment horrible, where is Google pay option?
doesn't work
Don't bother if you have a US phone number. both the website and this app are unusable with a US phone number.
Funciona objetivamente mal. Si compras un abono te aparecen tienes que a los que no tienes permiso y luego da error, hay horarios incorrectos, a veces los pagos no funcionan... puede ir mucho mejor
absoluta hez de app y pasan los años y no mejoran nada. usable a veces, inútil la mayor parte del tiempo. no deja reservar viajes visibles, no deja escanear códigos QR, a veces incluso se niega a mostrar horarios!
had to use fake Spanish phone number to create an account. It kept saying my US phone number was incorrect format
this app doesn't accept phone numbers from other countries
4 times out of 5 I try to buy a ticket with this app, there is a mysterious error. It seems to be out of sync with the servers machines at train stations are. Also, the UX i terrible with letters too small to read, buttons not reacting, user settings not saved. Renfe users and Spanish taxpayers deserve better. Look at Swiss SBB apps if you are looking for a good benchmark.
Can't register, says my (valid) phone number is wrong format, utter garbage app.
unusable, typically Spanish. won't accept foreign numbers. useless app. foul offering as per usual from RENFE.
Imposible comprar un billete indicando familia numerosa. "Error técnico" Qué desastre...
It was impossible to create an account: it does not accept any non-spanish phone number as far as I can tell (despite claiming to do so). putting in a fake Spanish phone number, then rejected my email address as invalid (it has a + in it), tried with another email address to get a "Ooops! Looks like something is wrong here!" Very disappointed to see what are basic validation implementation issues.
wrost app, freezing every time, no accepting payments, I user friendly or intuitive.
oooops, hay un error técnico inténtelo más tarde.
Te da "incorrect phone number format" cuando te registras, sin importar el formato que intentes
This is a horrific app. You can't register to buy a ticket as every mobile format is incorrect apparently. Whoever designed, quality checked and released this should be embarrassed for this size of business
missing stations
missing station
Cannot enter phone number - complains, wrongly, about the format being incorrect
I can't buy a ticket. I enter date and stations and there's empty space I can't add ticket, which I bought with my account but from desktop
Worst app ever encountered, laborious and slow! Won't accept non Spanish mobile numbers in a mandatory field, format error.....won't connect to banking app, had to enter card details multiple times and still didn't work, gave up in the end! Embarrassingly bad for a national railway company!
no funciona nunca
Terrible, not working at all.
will not accept us telephone numbers. can I use +1 United States or Canada or Guam or Mariana Islands or any other thing where it would use +1. cannot apply any discounts. selecting a date on the calendar actually returns the prior day. have to select future dates to get the dates you want.
Cant order tickets as it doesn't accept any UK mobile phone number. validation needs an overhaul or get rid of the requirement. it works on the web site. app is fairly pointless otherwise.
errors
DOES NOT WORK. This app is useless. For registration, it refuses to accept a phone number, even after endlessly trying an infinite number of feasible formats. "INCORRECT FORMAT" no matter what. Absolutely useless app.
no dejan introducir número móvil alemán de 11 dígitos. No todos los números tienen 9 dígitos como en España.
el peor programa de trenes de europa. the worst application in europe
Pesima. Supongo que quien la desarrolla/mantiene no viaja en los trenes de renfe. Su funcionamiento incluso contraviene los terminos y condiciones que la propia Renfe publica en su web. El viajero queda al servicio del funcionamiento de la app y no la app al servicio del viajero.
Imposible realizar pagos a través del app. Da fallo constantemente. Con lo cual, imposible cambiar mi billete. Tendré que coger el coche e ir a la estación en persona.
Useless for non Spanish phone number users. why on earth you need all these details to sell simple train tickets?
yeah just not working when you get to the payment. use other apps. DO NOT DOWNLOAD THIS ONE.
First, I don't post reviews on apps. But this app is unacceptably buggy, and therefore useless. It will not allow me to enter my USA phone number, it says "incorrect format" regardless of how it is entered. The scheduling portion of the app always sets the date back a day from what I select, and then I cannot purchase a ticket because it rejects my phone number (as I already mentioned). Does this app represent the national train service for Spain?
Scanning tickets in the app finds departure station as incorrect, which makes usage of this app totally useless. Calling support at Renfe confirmed the problem, and advised on usage of printed in paper tickets. Welcome back to 20th century
No permite comprar ni asociar billetes
This is full of bugs just like there website is. Its beyond horrible what it take to book a ticket, and still not be able to!
Pasan los años y sigue siendo la peor app de cualquier compañía de transporte que yo conozca. Y viajo mucho. Renfe consigue que su app tenga incompatibilidades que NINGUNA otra app da jamás y haga errores siempre nuevos y al borde de lo increíble. Pero... ¿quién programa esta basura?
Basura de servicio y de aplicación VERGÜENZA
No funciona en teléfonos con la última versión de android
Un desastre, se cuelga, no aplica el vale descuento del programa Más Renfe, etc
Won't accept a foreign phone number when entering traveller details so the app is essentially useless for foreign travellers.
Not possible to buy ticket from Barcelona airport to the center or back
no deja ingresar ningún número de teléfono, sea lo que sea que le ponga, siempre muestra el error 'Incorrect Format'... me canse de intentar, no sirve para ni maiz la app.
¡MADRE MIA! First of all. To buy a single ticket you need to get all the information as if you were trying to fly out of Schengen. It's slow, difficult to navigate and doesn't remember your choices. I was 20 minutes early at the train station. No chance to buy a ticket. You first need a registration which needs your ID. that's okay, but while trying my ID card from a European country it didn't want to accept it. Then it got stuck 2 times on payment. It's easier to start a rocket to the moon.
Siempre hay faltas - cada vez!!!!
freezes constantly, have to repeat information, then doesn't give option to buy. horrible app.
don't accept canadian phone numbers
Can't register without a mobile number, and app doesn't accept the format of UK numbers. Pathetic.
he intentado usar los puntos y por un error de la app no he podido
+ 38 more in the clipboard copy
Sentiment summary
75%
Positive (4-5★)
5%
Neutral (3★)
20%
Negative (1-2★)