Review Insights · Google Play
Renfe
Renfe Viajeros · 44,534 ratings · ★ 4.2
4.2
★★★★★
44,534 ratings
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Top complaints - extracted from 85 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"number"
17 negative reviews mention this · 20% of all complaints
★★★★★ "It was impossible to create an account: it does not accept any non-spanish phone number as far as I can tell (despite claiming to do so). putting in a fake Spanish phone number, then rejected my email address as invalid (it has a + in it), …" - Cristi Cobzarenco
2
"phone"
16 negative reviews mention this · 19% of all complaints
★★★★★ "It was impossible to create an account: it does not accept any non-spanish phone number as far as I can tell (despite claiming to do so). putting in a fake Spanish phone number, then rejected my email address as invalid (it has a + in it), …" - Cristi Cobzarenco
3
"phone number"
15 negative reviews mention this · 18% of all complaints
★★★★★ "It was impossible to create an account: it does not accept any non-spanish phone number as far as I can tell (despite claiming to do so). putting in a fake Spanish phone number, then rejected my email address as invalid (it has a + in it), …" - Cristi Cobzarenco
4
"accept"
13 negative reviews mention this · 15% of all complaints
★★★★★ "It was impossible to create an account: it does not accept any non-spanish phone number as far as I can tell (despite claiming to do so). putting in a fake Spanish phone number, then rejected my email address as invalid (it has a + in it), …" - Cristi Cobzarenco
5
"format"
10 negative reviews mention this · 12% of all complaints
★★★★★ "Te da "incorrect phone number format" cuando te registras, sin importar el formato que intentes" - Alejo Jm
6
"ticket"
10 negative reviews mention this · 12% of all complaints
★★★★★ "This is a horrific app. You can't register to buy a ticket as every mobile format is incorrect apparently. Whoever designed, quality checked and released this should be embarrassed for this size of business" - Harry Gadsby
7
"tickets"
10 negative reviews mention this · 12% of all complaints
★★★★★ "Cant order tickets as it doesn't accept any UK mobile phone number. validation needs an overhaul or get rid of the requirement. it works on the web site. app is fairly pointless otherwise." - Peter Sherwood
📋 All 85 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Imposible comprar un billete indicando familia numerosa. "Error técnico" Qué desastre...
It was impossible to create an account: it does not accept any non-spanish phone number as far as I can tell (despite claiming to do so). putting in a fake Spanish phone number, then rejected my email address as invalid (it has a + in it), tried with another email address to get a "Ooops! Looks like something is wrong here!" Very disappointed to see what are basic validation implementation issues.
wrost app, freezing every time, no accepting payments, I user friendly or intuitive.
oooops, hay un error técnico inténtelo más tarde.
Te da "incorrect phone number format" cuando te registras, sin importar el formato que intentes
This is a horrific app. You can't register to buy a ticket as every mobile format is incorrect apparently. Whoever designed, quality checked and released this should be embarrassed for this size of business
missing stations
missing station
Cannot enter phone number - complains, wrongly, about the format being incorrect
I can't buy a ticket. I enter date and stations and there's empty space I can't add ticket, which I bought with my account but from desktop
Worst app ever encountered, laborious and slow! Won't accept non Spanish mobile numbers in a mandatory field, format error.....won't connect to banking app, had to enter card details multiple times and still didn't work, gave up in the end! Embarrassingly bad for a national railway company!
no funciona nunca
Terrible, not working at all.
will not accept us telephone numbers. can I use +1 United States or Canada or Guam or Mariana Islands or any other thing where it would use +1. cannot apply any discounts. selecting a date on the calendar actually returns the prior day. have to select future dates to get the dates you want.
Cant order tickets as it doesn't accept any UK mobile phone number. validation needs an overhaul or get rid of the requirement. it works on the web site. app is fairly pointless otherwise.
errors
DOES NOT WORK. This app is useless. For registration, it refuses to accept a phone number, even after endlessly trying an infinite number of feasible formats. "INCORRECT FORMAT" no matter what. Absolutely useless app.
no dejan introducir número móvil alemán de 11 dígitos. No todos los números tienen 9 dígitos como en España.
el peor programa de trenes de europa. the worst application in europe
Pesima. Supongo que quien la desarrolla/mantiene no viaja en los trenes de renfe. Su funcionamiento incluso contraviene los terminos y condiciones que la propia Renfe publica en su web. El viajero queda al servicio del funcionamiento de la app y no la app al servicio del viajero.
Imposible realizar pagos a través del app. Da fallo constantemente. Con lo cual, imposible cambiar mi billete. Tendré que coger el coche e ir a la estación en persona.
Useless for non Spanish phone number users. why on earth you need all these details to sell simple train tickets?
yeah just not working when you get to the payment. use other apps. DO NOT DOWNLOAD THIS ONE.
First, I don't post reviews on apps. But this app is unacceptably buggy, and therefore useless. It will not allow me to enter my USA phone number, it says "incorrect format" regardless of how it is entered. The scheduling portion of the app always sets the date back a day from what I select, and then I cannot purchase a ticket because it rejects my phone number (as I already mentioned). Does this app represent the national train service for Spain?
Scanning tickets in the app finds departure station as incorrect, which makes usage of this app totally useless. Calling support at Renfe confirmed the problem, and advised on usage of printed in paper tickets. Welcome back to 20th century
No permite comprar ni asociar billetes
This is full of bugs just like there website is. Its beyond horrible what it take to book a ticket, and still not be able to!
Pasan los años y sigue siendo la peor app de cualquier compañía de transporte que yo conozca. Y viajo mucho. Renfe consigue que su app tenga incompatibilidades que NINGUNA otra app da jamás y haga errores siempre nuevos y al borde de lo increíble. Pero... ¿quién programa esta basura?
Basura de servicio y de aplicación VERGÜENZA
No funciona en teléfonos con la última versión de android
Un desastre, se cuelga, no aplica el vale descuento del programa Más Renfe, etc
Won't accept a foreign phone number when entering traveller details so the app is essentially useless for foreign travellers.
Not possible to buy ticket from Barcelona airport to the center or back
no deja ingresar ningún número de teléfono, sea lo que sea que le ponga, siempre muestra el error 'Incorrect Format'... me canse de intentar, no sirve para ni maiz la app.
¡MADRE MIA! First of all. To buy a single ticket you need to get all the information as if you were trying to fly out of Schengen. It's slow, difficult to navigate and doesn't remember your choices. I was 20 minutes early at the train station. No chance to buy a ticket. You first need a registration which needs your ID. that's okay, but while trying my ID card from a European country it didn't want to accept it. Then it got stuck 2 times on payment. It's easier to start a rocket to the moon.
Siempre hay faltas - cada vez!!!!
freezes constantly, have to repeat information, then doesn't give option to buy. horrible app.
don't accept canadian phone numbers
Can't register without a mobile number, and app doesn't accept the format of UK numbers. Pathetic.
he intentado usar los puntos y por un error de la app no he podido
Nunca funciona la aplicación. Nunca me deja comprar, ni siquiera introducir mi lugar de destino. Es una basura. Mejor la web, desafortunadamente. Hace unos años iba mejor que ahora, no sé qué han hecho.
Extremely unreliable
I cannot even register?
no funciona, punto
Ha dejado de ser compatible con mi dispositivo pese a tener Android 15
Aplicación infame y con limitaciones ridículas. Si quieres comprar billete para la bici no puedes escoger asiento. Entonces no es posible contratar asiento en el vagón de bicicletas, algo limitante y sin sentido.
funciona re mal haces una compra y se queda en blanco
Bas Ura
This might be one of the worst app I have ever used. For some reason the keyboard within the app is extremely sluggish which leads you to make constant spelling mistakes. The maximum password length is 16 characters but doesn't warn you about it, it just cuts off your password length. Besides the app just being quite slow overall and the information it provides is very lackluster. Thus a fairly useless app seemingly made by amateurs.
constant problems with payments. non eu cards never work. today even Spanish card didn't work
+ 35 more in the clipboard copy
Sentiment summary
78%
Positive (4-5★)
4%
Neutral (3★)
18%
Negative (1-2★)