Review Insights · Google Play
RENPHO Health
Joicom corporation · 7,888 ratings · ★ 4.4
4.4
★★★★★
7,888 ratings
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Top complaints - extracted from 34 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"scale"
14 negative reviews mention this · 41% of all complaints
★★★★★ "The scale works well, but the app needs a lot of work. Personal Information screen under the profile shows an old manual weight and says it is used for measurements. This is highly confusing-it makes it look like the app isusing outdated da…" - Rafał Lewicki
2
"data"
11 negative reviews mention this · 32% of all complaints
★★★★★ "The scale works well, but the app needs a lot of work. Personal Information screen under the profile shows an old manual weight and says it is used for measurements. This is highly confusing-it makes it look like the app isusing outdated da…" - Rafał Lewicki
3
"health"
7 negative reviews mention this · 21% of all complaints
★★★★★ "Needs Google Health integration" - Patrick
4
"body"
6 negative reviews mention this · 18% of all complaints
★★★★★ "Body composition report no longer downloads as PDF" - Neil Dixon
5
"work"
5 negative reviews mention this · 15% of all complaints
★★★★★ "The scale works well, but the app needs a lot of work. Personal Information screen under the profile shows an old manual weight and says it is used for measurements. This is highly confusing-it makes it look like the app isusing outdated da…" - Rafał Lewicki
6
"weight"
5 negative reviews mention this · 15% of all complaints
★★★★★ "The scale works well, but the app needs a lot of work. Personal Information screen under the profile shows an old manual weight and says it is used for measurements. This is highly confusing-it makes it look like the app isusing outdated da…" - Rafał Lewicki
7
"measurement"
5 negative reviews mention this · 15% of all complaints
★★★★★ "The scale works well, but the app needs a lot of work. Personal Information screen under the profile shows an old manual weight and says it is used for measurements. This is highly confusing-it makes it look like the app isusing outdated da…" - Rafał Lewicki
8
"renpho"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Renpho is not a universal choice for people of all ages. When updating their App, a new 'card' (Todays Calories) boldly forced at the top of the Home clearly indicates it's only applicable to certain ages!! It cannot be deleted or moved. I …" - W B
9
"other"
5 negative reviews mention this · 15% of all complaints
★★★★★ "I do not see any way to add other members of my family to this app so they can use the scale. They SHOULD NOT need a separate account toto be able to use and track their info on a scale. The old app was FAR MORE useful and easy to use." - Eric Foecking
10
"doesn"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Claims to sync to 3rd party apps such as MyFitnessPal and Garmin but it doesn't. I got it to connect once maybe 6 months ago but then realized that it randomly stopped sending my weight to the other apps. Haven't been able to get it to sync…" - C Davis
11
"connect"
5 negative reviews mention this · 15% of all complaints
★★★★★ "The scale works well, but the app needs a lot of work. Personal Information screen under the profile shows an old manual weight and says it is used for measurements. This is highly confusing-it makes it look like the app isusing outdated da…" - Rafał Lewicki
12
"scales"
4 negative reviews mention this · 12% of all complaints
★★★★★ "stop trying to force a sign in. I use this to look at the data from my scales, that's it. I don't want or need to create an account for that, so stop wasting the home screen on it and hiding the devices." - Ross Gouldthorpe
📋 All 34 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
The scale works well, but the app needs a lot of work. Personal Information screen under the profile shows an old manual weight and says it is used for measurements. This is highly confusing-it makes it look like the app isusing outdated data for calculations. Second, the app aggressively spams the Bluetooth connection while I am just trying to browse my historical data listening to music. Finally, the customization is terrible. The dashboard only lets you pin few pre-selected cards.
Renpho is not a universal choice for people of all ages. When updating their App, a new 'card' (Todays Calories) boldly forced at the top of the Home clearly indicates it's only applicable to certain ages!! It cannot be deleted or moved. I contacted support and they confirmed it is useless but cannot be avoided? I'm assuming it's a legal statement to avoid any inkling the system is accurate or reliable? Below support says it can be removed but their support is so inadequate they are oblivious
I just received my morphoscan and the inability to use a tablet might be a deal breaker for me. I'm stuck using my (small) phone display to look at metrics? Huge design flaw. I might return the scale.
I do not see any way to add other members of my family to this app so they can use the scale. They SHOULD NOT need a separate account toto be able to use and track their info on a scale. The old app was FAR MORE useful and easy to use.
Claims to sync to 3rd party apps such as MyFitnessPal and Garmin but it doesn't. I got it to connect once maybe 6 months ago but then realized that it randomly stopped sending my weight to the other apps. Haven't been able to get it to sync again.
only bright white screen?
It was fine for over a year, then they ruined it with an update no one asked for. I just want to weigh myself and track it. Now it's a scavenger hunt just to get a weigh in. I hate it.
The app is Ok, but it is HIGHLY DISAPPOINTING that they have not made it available for Android tablets. This stinks in more than one way. Besides making the body comp diagrams pitifully small on a phone and making the app seem "Less than commercial quality", it forces my body comp data to stand alone on my phone. All the rest of my health apps are on my tablet where "Health Connect" can aggregate/share the info with each of the others. Renpho has left themselves standing out in the cold on this.
the app keeps closing without me even getting a change to view anything
terrible for tall people and athletes. Health tips are based on wrong (old BMI) assumptions. BMI is bad by itself but even worse if not adjusted to height. if you are tall you get questionable health advice and if you are an athlete the scale fails to fully consider this. The athlete mode only affects body fat measures but none of the other conclusions. Body fat is off significantly from professional body impedance scales in the gym. I would not recommend that scale and the app to anyone
I constantly have display issues w/ the app. 30% of the time when I open the app it's displayed in a huge format that's not usable and impossible to navigate. I usually have to close and reopen dozens of times before it finally displays properly. other times I just give up because it simply won't display properly. Between the display issue and the scale not being able to measure body fat and telling me "Measurement Failed" and asking me to remeasure, I'm ready to walk away from the product.
won't connect via Bluetooth. useless.
Either the scale is so sensitive it's always fails or the app itself fails mid reading. considering the cost I would expect this to work more then 25% or less of the time.
I've been using the original renpho app and in my opinion, looks wise, the way it tracks data and all around, the original one is way better. I dislike that we will be forced to use this app. Very unimpressed and will possibly go with another company.
this app is awful. It's not intuitive, you have to fight to work out how to log measurements and then when using with Renpho tape measure it's really💩💩💩it will take measurement and then move it to next body part. it often doesn't save data. quicker and cheaper to use paper and a pen
Stop syncing with Samsung Health
Step on get a measurement, step on again, get a higher measurement. Scales are not 100% accurate. Also finding history to check progress , no easy way for this, but with the scales not being accurate 100% of the time. Solid tiled level floor. Wasted my money.
Added fitbit and started using that to track workouts with a watch. when I integrated it, renpho lost ALL of my data from six months ago. Now it only tracks BMI and weight. it doesn't show any of the other goodies that it was tracking. Such an incredible disappointment. These apps want everything from us but they can't even hit the mark for the most basic stuff consistently.
Very disappointed, pay over $30 for a scale so I can keep track of my weight on the app. The app doesn't even work anymore. Try to do a measurement, and the app just keeps reading measuring and never actually adds the measurement once the scale is done. This was the whole reason I bought this scale. I'm honestly debating on a different scale now
i give this a one start, because the morphoscan scale does not work with this app, rather the more expensive morphoscan nova model. I had to return the first one and purchase the nova to be able to sync directly to health connect
I just installed this app and it was working ok until now. The font of my app is so huge, I can hardly make out what is on the page. I can't access my data like I used to. Please fix. Thanks.
The scale seems good, but this app is terrible for logging food. I accidentally logged a food twice and there doesnt appear to be any way to fix it.
I've been tracking my progress for years and it just deleted all of my history... I've lost everything and that's really bs - time for a new scale and tracking system
won't pair
does not support tablets
stop trying to force a sign in. I use this to look at the data from my scales, that's it. I don't want or need to create an account for that, so stop wasting the home screen on it and hiding the devices.
Body composition report no longer downloads as PDF
Rarely stays connected. Good scale. Not good interface.
The app wastes at least a third of the opening page with a message that tells you data is not available for people in a certain age range. They ask for your age, you would think they would tell you at that time about things you can't use instead of making you scroll to start measurement. BTW this only happens for the world's biggest demographic.
Needs Google Health integration
Actual scale data vs the home dashboard does not sync most of the time. Third party apps connections are a hit or miss. overall not reliable.
The Morphscan Smart Scales appear too new for the Health App and therefore you cannot link them. Meaning you have to download the Morphscan app, a separate app to the health one. Meaning if you have the smart ring also, you have to use 2 apps and neither combine the data into 1 place.
The ui is fine and it connects reliably with the scale. My issue is that the app doesn't seem to sync with third party apps. My weight doesn't get overwritten in Samsung health and my activities don't get pulled from health connect
design and set up is great however its totally off reading and make you think your fat , obese when your not at all. example it tells me im 29.9% body fat. im 6'4 233lbs and have large muscle, great abs. the Dexa scan says im 11.% bodyfat. atleast if the scale is going to be wrong dont make it such a large difference haha. don't buy this "bio electrical data to provide me with accurate data" well its wrong, way wrong
Sentiment summary
84%
Positive (4-5★)
4%
Neutral (3★)
12%
Negative (1-2★)