Review Insights · Google Play
RentCafe Resident
Yardi Systems · 160,114 ratings · ★ 4.7
4.7
★★★★★
160,114 ratings
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Top complaints - extracted from 27 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"rent"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Useless, I'm supposed to pay my rent but This app won't configure to my organization on my phone." - Art Critic
2
"payment"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Honestly have had nothing but problems. From not being able to take off payment options after they expire. A new card wasn't accepted since it was already an option because it was close to other options. ect. I say if you don't need to use …" - Crazy Mith
3
"since"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Honestly have had nothing but problems. From not being able to take off payment options after they expire. A new card wasn't accepted since it was already an option because it was close to other options. ect. I say if you don't need to use …" - Crazy Mith
4
"having"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Needs to text instead of having to use email to pay bill. Very expensive fees since Metro Storage sold to Mini Mall." - Nita Tisdale
5
"email"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Needs to text instead of having to use email to pay bill. Very expensive fees since Metro Storage sold to Mini Mall." - Nita Tisdale
6
"down"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Cannot find a breakdown of my utility charges." - Alan Holc
📋 All 27 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Honestly have had nothing but problems. From not being able to take off payment options after they expire. A new card wasn't accepted since it was already an option because it was close to other options. ect. I say if you don't need to use it then don't, and go somewhere else
sucks
awful, very 😕 confusing
Cannot find a breakdown of my utility charges.
Useless, I'm supposed to pay my rent but This app won't configure to my organization on my phone.
I just made a rent payment and it still shows I owe the full amount so I tried to make it again and it said I already made one attempt so that's pretty messed up it better not go through if I go write a check
says I have a VPN on but I don't. can't log in to pay my rent which the property manager made us switch too
The app has too many bugs
goes down often, typically on the first where you would most need to use it
database doesn't allow me to login
Login takes forever.
The new update won't even let me sign in to my profile, even after using the one time called , they send you
The apps UI is very dated and lacks useful features like being able to refer back to past months statements in a downloadable form. it's limited, clunky, ugly, and frustrating. NOT A FAN.
doesn't let you just use a password and insists on sending you a "one time code" because it's "safer and faster". it definitely isn't faster, and I don't really care if someone steals my account and pays my rent. oh no. how horrible.
Not a user friendlty app
Still don’t understand
horrible
I don't like this app. I use this app to pay apartment rent and call for maintenance. I hardly used this app but when you use it again it breaks. keeps telling me my log in info is wrong (even though I have it written down) but my info is correct because I recently had to make a new password again from last month saying my log in info is wrong. Plus my email "is never on file" because I don't get the email for help and I end up having to go in person to the staff and the desk.
Poorly designed App, Which raises concern on how poorly the security measures are set up protecting personal information, and location. Deleted it.
app hasn't worked in 5 months, can't log in
can't request maintenance request
unable to log in.
I don't know what it is, and don't use it on my phone.
Needs to text instead of having to use email to pay bill. Very expensive fees since Metro Storage sold to Mini Mall.
I've had the same banking infor for years. The app told me today, "Your bank isn't supported". I got a payment through, but never got an email confirmation.
Since making the app harder to log into with otp takes it down to two stars. Why can't I just log in with my fingerprint anymore? Change it back please. I'm tired of having to try 4 or 5 codes to get in now...
A $3.95 service fee on an $11 payment is just ridiculous and greedy.
Sentiment summary
95%
Positive (4-5★)
3%
Neutral (3★)
3%
Negative (1-2★)