Review Insights · Google Play
Retake AI: Face & Photo Editor
Deep Flow Apps · 55,563 ratings · ★ 3.7
3.7
★★★★★
55,563 ratings
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Top complaints - extracted from 64 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"cancel"
11 negative reviews mention this · 17% of all complaints
★★★★★ "Ive tried to cancel this and they keep charging me!!!" - Teresa Abell
2
"money"
9 negative reviews mention this · 14% of all complaints
★★★★★ "I want my money back." - Freya Dawnfire
3
"free"
7 negative reviews mention this · 11% of all complaints
★★★★★ "App is horrible. I downloaded it yesterday and it doesn't work. Free trail activated, details entered but the Ai profile never gets done. Horrible experience!!!! So dissapointed." - tarin lewis
4
"trial"
7 negative reviews mention this · 11% of all complaints
★★★★★ "11.99 a WEEK FOR A PHOTO EDITOR APP. Don't download unless you're willing to give card info for a 7 day trial. Boo" - Kassy
📋 All 64 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Ive tried to cancel this and they keep charging me!!!
I want my money back.
THIS APP JUST STEAL MY MONEY WITHOUT PERMISSION!!!!
took money out of my account and I never authorized payment
it is not what i needed
finding it hard to cancel
App is horrible. I downloaded it yesterday and it doesn't work. Free trail activated, details entered but the Ai profile never gets done. Horrible experience!!!! So dissapointed.
DO NOT DOWNLOAD THIS APP!! Wish I had read the reviews before downloading. Not only are you unable to cancel. They continue to take your money afterward!! They have taken 2 months worth of subscriptions and began charging my other cards on file, to the point that my FSA card was deactivated and i was sent a new one sent.
can figure out how to cancel
I'm so tired of having to give my credit card to a app just to use it
it lets you decline pro, select 15 photos of your face and THEN it tells you that you have to subscribe. i wasn't impressed when i tried it before but was interested to see if it has improved but it wasted my time instead because I'm definitely not $12 per month interested.
11.99 a WEEK FOR A PHOTO EDITOR APP. Don't download unless you're willing to give card info for a 7 day trial. Boo
I didnt want this app I canceled and they still charged me!!!!!!
unable to cancel.during 7ndqy trial nor after had time go to Google plat refund, fingers crossed then I will uninstall app
there is a weekly charge that I did not sign up for! I have over $80 charged to me and Google refunded me $8.59 when I reported it! Their forms are impossible to fill out for more than one incident! They make it very difficult to file a complaint while they easily turn trials into weekly charges! I possibly used the app once not knowing there was a charge involved, a WEEKLY charge!
don't download this cuz in order to. you need to subscribe and cant unsubscribe unless u go back to the Google play store and find the 10 different buttons it takes to unsubscribe. if u don't U will be charged after a week . so not worth it. oh don't delete retake cuz they will delete evthing U made. just unsubscribe. this is googles evil doing for money
absolutely horrible experience. the waiting period for creating a new profile is too long. it also deleted the all the profile I didn't even selected to delete. absolute garbage app
this one's even worse than the others
I am trying to unsubscribe to this app. I no longer want it and I no longer want to pay for it. I'm trying to cancel and there's no way to cancel. what kind of system is this?
Pay before trying it out? No, thanks. All the 1* ratings convince NOT tae bother.
stay away. you need to give the credit card
I can't get a profile even though I have sent many pictures of myself
there is no option for canceling this app. Keep charging me after I delete my account within 30 minutes download this app. Useless app.
Why is this app trying to charge my credit card? I didn't download this app. I'm not paying them a dime for anything I'm not using! I have never used this app EVER!
it was fun to play with however to use it you needed premium and I didn't have that
This is a joke. Don't waste your time or money!!!
doesn't work. same picture on both sides
sucks not clear on how to redue photos
I couldn't tell because I couldn't use it one time before doing free trial. You could make it to be used with ads. some of use can't afford the app, but need it's use. thank you!
your ad is disgusting I don't know how this app works I don't care how this app works but to have an ad that says how to stop looking ugly is a terrible thing for especially young ladies to have to look at and to think that they're original look is ugly and you have to change it you are disgusting
Gigantic scam. They constantly take money out of your account without authorization. Impossible to get any customer service or support. phone numbers don't work. Enormous scam and basically theft.
Terrible! How many times do I have to cancel and confirm before they keep taking money from my account? It's like having a membership to planet fitness.
this app stinks
my pictures dont load and they bill you weekly. how do I cancel?
Too expensive and not accurate with images.
too difficult. I kept trying to build a profile and it went in circles. not worth paying for this. I am canceling and removing the app.
not a free app
thieves. I ended the free trial date on day of last but they still charged me and refused to give me a refund. remind you I used this app once for 2 seconds during trial. DO NOT EVEN SIGN UP FOR THE FRE E TRIAL. THATS HOW THEY GET YOU.
Takes way too long to load
so greedy. y'all want us to pay to get miserable results? you can't use this app without paying tho. don't recommend.
as a teen, how am I suppose to have a debit or credit card? Some of us are asian and have strict parents okay?
please cancel my subscription, this app did nothing with my photos I give it a Zero star
it crashes waaaaay toooo often, like I crash 5/7 times before I make ONE picture which makes it wayyy less practical, what tf did I pay for???
Used it once...wasn't really happy. Never used it again.
I recently participated in a 7day trial of your retake app and subsequently decided not to proceed with a subscription. However, I have observed a deduction of $10.99 from "google retake" on my bank statement on 4 occasions
did not do what I wanted.
Horrible experience. I've canceled my account and they're still charging me weekly. You cannot stop the payments from within the app Would not recommend to anyone
I am not aware of making any subscriptions for this app. I have weekly unauthorized bills and I don't even know what this app does!!!
every picture I've tried says it can't detect a face.
difficulty loading photos..
+ 14 more in the clipboard copy
Sentiment summary
68%
Positive (4-5★)
3%
Neutral (3★)
29%
Negative (1-2★)