Review Insights · Google Play
RideMovi - Moving Your Life
Ridemovi Spa · 25,258 ratings · ★ 2.7
2.7
★★★★★
25,258 ratings
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Top complaints - extracted from 77 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"bike"
10 negative reviews mention this · 13% of all complaints
★★★★★ "Bikes of this service are dead, they even scumming with not accepting parking photo to charge additional 10 eur." - Taras Vakariuk
2
"money"
10 negative reviews mention this · 13% of all complaints
★★★★★ "could not get over the send confirmation code over SMS with either of my two phone Numbers. other reviews suggest the app is equally garbage even if you do register. shame bike sharing has to be a money trap here in Bologna rather than a us…" - Petr Doležal
3
"parking"
9 negative reviews mention this · 12% of all complaints
★★★★★ "operational area very limited. the risk is that you reach your destination only to discover that you can't park there, and the closest parking area is exactly the place where you started." - Thomas Ferrari
4
"work"
9 negative reviews mention this · 12% of all complaints
★★★★★ "Spent an hour trying to sign up...absolutely terrible app, completely broken, only sign in option that works for android is apple account sign in 🤯 everything gives 403 error and it is unusable.. don't waste your time 😅" - merkuxx
5
"ride"
8 negative reviews mention this · 10% of all complaints
★★★★★ "they rate you twice for the same group ride' and also on payment more even if the destination was the same :)))" - Mihail Crihan
6
"doesn"
8 negative reviews mention this · 10% of all complaints
★★★★★ "Doesn't even open. Asks for location permission while I have granted it!" - Erfan S
7
"bikes"
8 negative reviews mention this · 10% of all complaints
★★★★★ "Bikes of this service are dead, they even scumming with not accepting parking photo to charge additional 10 eur." - Taras Vakariuk
8
"service"
8 negative reviews mention this · 10% of all complaints
★★★★★ "Bikes of this service are dead, they even scumming with not accepting parking photo to charge additional 10 eur." - Taras Vakariuk
📋 All 77 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
unauthorized charge. useles customer support
GOT THOSE IN MY NEIGHBORHOOD, RINGING ALL NIGHT! WHY?
they rate you twice for the same group ride' and also on payment more even if the destination was the same :)))
Horrendous! Avoid at all costs. Beware of recurring payments, intentionally difficult to cancel and impossible to obtain support.
Doesn't even open. Asks for location permission while I have granted it!
scam app
A phone number is required to sign up/log in but the app returns an error message when you fill it in
The bicycles are either quite poorly maintained or completely neglected. It caused an accident while I was riding.
Bikes of this service are dead, they even scumming with not accepting parking photo to charge additional 10 eur.
Spent an hour trying to sign up...absolutely terrible app, completely broken, only sign in option that works for android is apple account sign in 🤯 everything gives 403 error and it is unusable.. don't waste your time 😅
dont install, they are scammy, make you get the ride pass and you won't even know it's a subscription
Cant even register as user
always deducts money more than offer price
Amazing awful experience, first ride I park it, says it's not in the parking spot, it takes 10 times to finally lock the bike. In the meantime i lose money and end up paying for 6 minutes more. Awful
Non usare questa applicazione... Funziona malissimo non rispondono. Tanti difetti
The app is completely useless for disputing penalty charges. My bike’s battery died mid-ride, and I had to push it to an authorized parking area with photo proof. Yet I was still wrongly charged. The dispute process is one-sided, and the chatbot blocks any real support. This is unacceptable. Waive this penalty immediately.
The app is okay, sometimes the server response is a bit slow. My problem: huge battery drain after the app update. From 29% to 5% in 15 minutes, maybe it depends on the new permission for access location always?
Slowest app on the market
You people are a disgrace, registering with your service is the worst mistake I ever made in my life, I just needed a to my car that was 1km away, I ended wasting almost an hour, and money, when walking there was 10 minutes tops. How can you designate an area of more than 5km a red zone to park, their were other of ur bikes parked there!!! I even went to a place designated for parking electric bikes, but your app said it was red zone, I spent more time walking back to my car from where I parked.
would not let me add a card
fix this app already so much bug. and garbage bikes. you are paying for e bike but non ofthem working. you just carry 30 kg bike. regular bikes are hard to find so you forced to get their garbage e bikes.
Terrible app
Continua a dirmi che si deve riavviare, in loop. In sostanza, continua a crashare
absolute con. We used the scooter and then it doesn't direct you to a place for safe secure drop off even though I asked 4no times and then threatens a £500 fine. Please avoid as this company isn't like the other scooter hire companies. customer service was AI bots as well and added to the confusion
absolute garbage. permanent server issues, sometimes fails to scan and occasionally literally takes minutes to lock/unlock. VOI on the contrary works flawlessly, despite both using the same physical machines.
It somehow keeps getting worse. - Half of the bikes are broken so, more often than not, I have to pay for multiple bikes each trip (while also paying your subscription) - Reporting an issue with the bike is unacceptably hard, and limited to once per day. - the app is the worst experience I've had: it takes ages to lock and unlock, bugs are everywhere, customer assistance is Bots. That said, I still have to use your service and I wish, from the bottom of my heart, that you'd fix the problems.
This app is a scam service that automatically starts an Auto Renew bi-weekly charge to your account without your knowledge. There is a tiny bit that states this in the fine print but they know that you won't see it because it has been buried well with useless information. There is a section to turn it off that is also well hidden on the app so that you don't intentionally stumble across it when trying to add more value for your trips. Don't use them, let them go bust, use a different provider
I can't even login. Horrible UX.
Can understand why there are little scooters in comparison to other companies on the island of Tenerife. the help section doesn't detail anywhere near enough or clearly the charges in my face such as parking in a no-parking zone which I thought was unlimited given what I read before I set off. you also have to preload before you ride. I highly recommend using one of the other scooter companies.
when it rains no bikes work this is the 3 rd time I have tried
couldn't use two rides purchased
worst ride sharing app in the world. amount of bugs it has tests your sanity. it sometimes takes upwards of 10 minutes to lock the bike because the camera does not work and the app refuses to open repeatedly.
al momento della prima corsa si è attivato l'abbonamento premium con rinnovo automatico per errore, anche se non ricordo di averlo esplicitamente scelto. Infatti, avrei usufruito unicamente di quella corsa, non vivendo in Italia. Ho provato a contattare un operatore ma l'unico canale di comunicazione è il chatbot. Quando si prova a richiedere di comunicare con un'operatore il chatbot rigetta ogni indicazione
Can send maximum 1 repair request per hour, but what if I find 3 faulty bikes one after the other? embarrassing
Complete disaster. I missed my bus and saw this scooter, so I downloaded the app. My route led me through a bit of orange zone, and I couldn't find anywhere in the app what it meant. I guessed it was a no parking zone, but I only wanted to drive through it. Halfway through, the scooter stopped operating. It was a no operating zone! It gave me no warning or any explanation. I had to walk the rest of the way. I begrudgingly paid the 5 bucks. Completely predatory design, no warnings, no explanation
applicazione boia. ogni tanto ti tolgono 5 € o 20 € a caso per parcheggio sbagliato nonostante tu faccia le foto. ladri
carissimo, non ne vale la pena
not good time is longer to get on than used
its scammy, its quick to unlock and takes forever to lock a bike so that it adds to your time of use and costs and i need to stand for minutes just waiting.
truffatore
charged us money when not using and bad bikes
They steal ur money. Don't ever use it.
l'idiozia di chiedere il documento di identità alla fine della corsa se no non riesci a finire la corsa. Pensa se è notte e l'applicazione non ti dà la possibilità di accendere la torcia per far la foto al documento. incompetenti totali
Not functional, they still charged me
not user friendly, very expensive
awful application, works really poorly, I get charged money because THEIR app refuses to work. I tried taking a picture of my ride and the camera just stayed black, I restarted the app, my phone, no update was available but still wouldn't work. fix your app and appeal my penalty
didn't work
Currently competing broken. trying to register gives an error.
la batteria è scarica e rischio un incidente perché mi inchioda di colpo
zero support if you have a problem, only a useless support chat bot
+ 27 more in the clipboard copy
Sentiment summary
43%
Positive (4-5★)
2%
Neutral (3★)
56%
Negative (1-2★)