Review Insights · Google Play
RITUALS - Cosmetics
Rituals Cosmetics · 29,560 ratings · ★ 4.4
4.4
★★★★★
29,560 ratings
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Top complaints - extracted from 33 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"slow"
9 negative reviews mention this · 27% of all complaints
★★★★★ "This app is unbearably slow and it's really annoying to place orders online. The browser version doesn't sync with the app when I use the same account. The app doesn't take into account physical purchases and membership discounts. This prob…" - Andreea-Ramona Popa
2
"order"
6 negative reviews mention this · 18% of all complaints
★★★★★ "This app is unbearably slow and it's really annoying to place orders online. The browser version doesn't sync with the app when I use the same account. The app doesn't take into account physical purchases and membership discounts. This prob…" - Andreea-Ramona Popa
3
"doesn"
5 negative reviews mention this · 15% of all complaints
★★★★★ "This app is unbearably slow and it's really annoying to place orders online. The browser version doesn't sync with the app when I use the same account. The app doesn't take into account physical purchases and membership discounts. This prob…" - Andreea-Ramona Popa
4
"keeps"
4 negative reviews mention this · 12% of all complaints
★★★★★ "It's a nightmare to find products and the check out keeps failing." - MRC
5
"place"
4 negative reviews mention this · 12% of all complaints
★★★★★ "data breached yet never signed up in the first place, support nonexistent" - Dan Thilman
6
"bugs"
4 negative reviews mention this · 12% of all complaints
★★★★★ "The slowest, with incredible many bugs app I have used. It takes ages to see a product, and it doesn't recognize the member account made via web browser. It doesn't apply the first order discount. I had to download it three times to apply t…" - Laura-Elena Opran
7
"website"
4 negative reviews mention this · 12% of all complaints
★★★★★ "app is absolute garbage. rarely loads anything and when it does, it doesn't let me order anything. waste of time. website isn't much better to be fair." - Shaun Gibb
📋 All 33 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
It's a nightmare to find products and the check out keeps failing.
data breached yet never signed up in the first place, support nonexistent
aplikacja działa Niesamowicie wolno, wylogowuje w trakcie zakupów, pokazuje błędy podczas płatności, nie zapamietuje wprowadzonych wczesniej danych (nr telefonu, imię), nie ma możliwości sortowania po cenie, filtr ceny pozwala wyfiltrowac jedynie po jednej, konkretnej cenie np. produkty tylko za 36zł. Nie udalo sie sfinalizować transakcji
This app is unbearably slow and it's really annoying to place orders online. The browser version doesn't sync with the app when I use the same account. The app doesn't take into account physical purchases and membership discounts. This probably isn't due to the app itself, but rather to internal rules, which is sad because it makes the app even more useless.
Tried to install the app and am greeted with a blank, black screen. tried reinstalling, closing completely, and opening multiple ways. Nothing works. Terrible first experience with the app, can't recommend.
The slowest, with incredible many bugs app I have used. It takes ages to see a product, and it doesn't recognize the member account made via web browser. It doesn't apply the first order discount. I had to download it three times to apply the discount, but when I wanted to pay,it gave me the "an error happened, please try again!". Not to mention that the whole charade consumed 20% of my telephone battery.
really bad app full of bugs
the rituals app won't let me buy online. Quite a nuisance having to ring in my order 😟
app is absolute garbage. rarely loads anything and when it does, it doesn't let me order anything. waste of time. website isn't much better to be fair.
This app is a mess. Extremely slow and unresponsive. I used this app once for 10% off and it's not worth it when the experience is as horrible as this. Nothing runs smooth. Save yourself the headache and just use the website
Unfortunately, the app is not functioning at all. Reinstalling it multiple times has made no difference, as it continues to load to a black screen with a non-functional “feedback” option. As it stands, the app is unusable.
slow and basically unusable
The app is slow and laggy compared to other webshop apps. I had to go to the website to place an order because the app wouldn't process my order.
the worst shopping app I have ever used, and I have ordered from lots of chinese shops with make-shift apps
slow and full of bugs. vibe coded? ⚰️
The app gets slower and clunkier on each update :(
Edit in 2026: I don't know what was done here, but the app has become very difficult to use. Several failures, shopping basket keep getting empty, cannot finalize purchases. Easy to use, nice design, very good features (yoga, meditation and podcasts). Meditations don't work well in 4G.
since the update the app has been very bad. keeps freezing and I can't place an order. never had this problem before. is there going to be a fix?!
A company with no accountability points, I bought the Big set and they didn't give me a gift, while another customer made the same purchase and they gave him a gift. I asked him why he didn't give it to me and the answer was that we didn't have enough.
This app is a joke, barely works. Horrible UX. The same with website. Many bugs, not only visual. It looks like some middleschooler made it all
I can not open the app to buy gifts
have tried to use it for days. click on payment and nothing happens.
possibly the worst app ever downloaded! Takes forever for anything to load, buttons do not respond! waste of time.
Realy slow app!
I love the products but I hate the app. It's *** SLOOOOW!!!
Slow
katastrof app! Seg, saknar information, går inte att skriva in sin e-post. betalningar går inte heller igenom. ursel.
could be a good app but doesn't work right on my Samsung
Jak kocham Rituals, tak naprawdę ogromny minus za aplikację. Flagowy telefon (S24U), a aplikacja po 15 minutach przeglądania cała się zacina (utrudniając zakupy) i rozgrzewa go do czerwoności. I o ile to jestem w stanie przeżyć, tak system wyboru punktu odbioru to gwóźdź do trumny. Nie wiem, dlaczego wybiera mi punkty na drugim końcu miasta (adres domowy dobrze wpisany). No i polskie znaki z moim nazwiskiem miałem znaki zapytania w ich miejscu. Trochę słabo jak na taką premium firmę...
Sluggish and Slow useless app, have to clear app data and cache to just browse, but issues keeps coming back.
Slow and several tech issues
the app is very glitchy, I uninstalled it and reinstalled, but the same glitches were there. Payment page froze although the order went through. I tried leaving feedback in the app but that page glitched and froze too. My phone is more than capable of running apps and shouldn't struggle with a shopping app.
the app keeps crashing, cart doesn't connect to the online cart of the same account...disappointing...might never buy again if not rectified!
Sentiment summary
85%
Positive (4-5★)
3%
Neutral (3★)
12%
Negative (1-2★)