Review Insights · Google Play
RITUALS - Cosmetics
Rituals Cosmetics · 29,690 ratings · ★ 4.4
4.4
★★★★★
29,690 ratings
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Top complaints - extracted from 44 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
10 negative reviews mention this · 23% of all complaints
★★★★★ "Products are good, but something needs to be done with the app. There are confusing switches between the web version and the app, and separate shopping carts in each. It is also not possible to select a delivery point on the map. The app is…" - Natallia Stepanova
2
"slow"
9 negative reviews mention this · 20% of all complaints
★★★★★ "This app is horrendous, pages take ages to load, everything is incredibly slow and laggy. Crashes very often. I get logged out automatically every week and cant log back in because this app doesnt even load properly to the login screen. Eve…" - Jesus Christus
3
"place"
6 negative reviews mention this · 14% of all complaints
★★★★★ "The worst app I've ever used. It's always been glitchy and a bit tempremental but usually gets there in the end. Tried to place an order today using a giftcard. It's deducted the balance off the giftcard straight away and now has been buffe…" - Lily Charters
4
"shopping"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Products are good, but something needs to be done with the app. There are confusing switches between the web version and the app, and separate shopping carts in each. It is also not possible to select a delivery point on the map. The app is…" - Natallia Stepanova
5
"load"
5 negative reviews mention this · 11% of all complaints
★★★★★ "it will not load, just a blank screen" - Shawnalea Thai
6
"screen"
5 negative reviews mention this · 11% of all complaints
★★★★★ "it will not load, just a blank screen" - Shawnalea Thai
7
"doesn"
5 negative reviews mention this · 11% of all complaints
★★★★★ "This app is horrendous, pages take ages to load, everything is incredibly slow and laggy. Crashes very often. I get logged out automatically every week and cant log back in because this app doesnt even load properly to the login screen. Eve…" - Jesus Christus
📋 All 44 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Products are good, but something needs to be done with the app. There are confusing switches between the web version and the app, and separate shopping carts in each. It is also not possible to select a delivery point on the map. The app is constantly lagging and freezing. There is no clear order tracking status - even when the parcel has just been created, the app shows the status as “courier on the way.”
Scalp Scrub is always sold out and they use limited items to draw traffic. I would have NEVER ordered the other products at the same time had I known the scrub was probably limited to a couple of hundred items. Not sure why they're doing that but it's pretty unethical
it will not load, just a blank screen
Separate shopping cart for app and web is wild
After choosing country and language it fails to load.
nutteloos, kan niet eens inloggen
The worst app I've ever used. It's always been glitchy and a bit tempremental but usually gets there in the end. Tried to place an order today using a giftcard. It's deducted the balance off the giftcard straight away and now has been buffering on the payment of the leftover balance for 10 minutes. I can't cancel it without contact customer services for the voucher to be refunded.
Trying to register for an account but it won't let me put in my date of birth it changes back to today's date. is there any other way to put it
It is very hard and frustrating to place an order using this app. finding an address is incredibly difficult. You can't even select a pickup point on the map.
The app does not work, upon opening the app remains on a black screen I am not able to do anything
can't order anything
App will not load
This app is horrendous, pages take ages to load, everything is incredibly slow and laggy. Crashes very often. I get logged out automatically every week and cant log back in because this app doesnt even load properly to the login screen. Even worse i cant access my employee discount because of this bad optimization and this is the only way for me to access this. Customer Support dont want to help me either, they just say the app works fine, which it obviously doesnt. Im super dissapointed
It's a nightmare to find products and the check out keeps failing.
data breached yet never signed up in the first place, support nonexistent
aplikacja działa Niesamowicie wolno, wylogowuje w trakcie zakupów, pokazuje błędy podczas płatności, nie zapamietuje wprowadzonych wczesniej danych (nr telefonu, imię), nie ma możliwości sortowania po cenie, filtr ceny pozwala wyfiltrowac jedynie po jednej, konkretnej cenie np. produkty tylko za 36zł. Nie udalo sie sfinalizować transakcji
This app is unbearably slow and it's really annoying to place orders online. The browser version doesn't sync with the app when I use the same account. The app doesn't take into account physical purchases and membership discounts. This probably isn't due to the app itself, but rather to internal rules, which is sad because it makes the app even more useless.
Tried to install the app and am greeted with a blank, black screen. tried reinstalling, closing completely, and opening multiple ways. Nothing works. Terrible first experience with the app, can't recommend.
The slowest, with incredible many bugs app I have used. It takes ages to see a product, and it doesn't recognize the member account made via web browser. It doesn't apply the first order discount. I had to download it three times to apply the discount, but when I wanted to pay,it gave me the "an error happened, please try again!". Not to mention that the whole charade consumed 20% of my telephone battery.
really bad app full of bugs
the rituals app won't let me buy online. Quite a nuisance having to ring in my order 😟
app is absolute garbage. rarely loads anything and when it does, it doesn't let me order anything. waste of time. website isn't much better to be fair.
This app is a mess. Extremely slow and unresponsive. I used this app once for 10% off and it's not worth it when the experience is as horrible as this. Nothing runs smooth. Save yourself the headache and just use the website
Unfortunately, the app is not functioning at all. Reinstalling it multiple times has made no difference, as it continues to load to a black screen with a non-functional “feedback” option. As it stands, the app is unusable.
slow and basically unusable
The app is slow and laggy compared to other webshop apps. I had to go to the website to place an order because the app wouldn't process my order.
the worst shopping app I have ever used, and I have ordered from lots of chinese shops with make-shift apps
slow and full of bugs. vibe coded? ⚰️
The app gets slower and clunkier on each update :(
Edit in 2026: I don't know what was done here, but the app has become very difficult to use. Several failures, shopping basket keep getting empty, cannot finalize purchases. Easy to use, nice design, very good features (yoga, meditation and podcasts). Meditations don't work well in 4G.
since the update the app has been very bad. keeps freezing and I can't place an order. never had this problem before. is there going to be a fix?!
A company with no accountability points, I bought the Big set and they didn't give me a gift, while another customer made the same purchase and they gave him a gift. I asked him why he didn't give it to me and the answer was that we didn't have enough.
This app is a joke, barely works. Horrible UX. The same with website. Many bugs, not only visual. It looks like some middleschooler made it all
I can not open the app to buy gifts
have tried to use it for days. click on payment and nothing happens.
I love the products but I hate the app. It's *** SLOOOOW!!!
Slow
katastrof app! Seg, saknar information, går inte att skriva in sin e-post. betalningar går inte heller igenom. ursel.
could be a good app but doesn't work right on my Samsung
Jak kocham Rituals, tak naprawdę ogromny minus za aplikację. Flagowy telefon (S24U), a aplikacja po 15 minutach przeglądania cała się zacina (utrudniając zakupy) i rozgrzewa go do czerwoności. I o ile to jestem w stanie przeżyć, tak system wyboru punktu odbioru to gwóźdź do trumny. Nie wiem, dlaczego wybiera mi punkty na drugim końcu miasta (adres domowy dobrze wpisany). No i polskie znaki z moim nazwiskiem miałem znaki zapytania w ich miejscu. Trochę słabo jak na taką premium firmę...
Sluggish and Slow useless app, have to clear app data and cache to just browse, but issues keeps coming back.
Slow and several tech issues
the app is very glitchy, I uninstalled it and reinstalled, but the same glitches were there. Payment page froze although the order went through. I tried leaving feedback in the app but that page glitched and froze too. My phone is more than capable of running apps and shouldn't struggle with a shopping app.
the app keeps crashing, cart doesn't connect to the online cart of the same account...disappointing...might never buy again if not rectified!
Sentiment summary
84%
Positive (4-5★)
3%
Neutral (3★)
13%
Negative (1-2★)