RIU Hotels & Resorts

keeps going back to the main screen after you select a hotel. had the wrong info multiple days. doesn't really provide any details on activities

app is okay but service is horrible

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Currently in Riu Palace Mauritius, where the ONLY way to book the speciality restaurants is through the app. But it impossible to do so - even when there is availability, the app keeps asking me to log in with room number/surname/departure date and then sends me round and round in circles. Dreadful experience - especially as I am a Club Class member AND have paid extra for Elite Club.

The worst experience we ever had in our many trips to Mexico!! Read this message. The hell you put us through in Room 428 the week- Feb 25 March 3 between toilet not working, horrible cable service to dirty sheets we tipped to get changed never did.To major construction you scheduled in room 429. A renovation including the constant hammering of tile removal of debris removal we have had it after coming to our room that smelled of toxic fumes. This is all management. You ruined our trip!

The app is not intuitive, it keeps making me select that I am at the hotel then it has me search it up and select it. and if I accidentally hit the back button it sends me back to the original screen where I have to select that I am at a hotel again. The map function has restaurants at the resort in the incorrect places, it's missing some restaurants, and it has no zoom function only pan. The paper map I got from the front desk is more useful than the app for getting around.

not easy to navigate!! never have availability

Seems kinda worthless thus far. I haven't had my trip yet. But, I cannot see events at my hotel or ANYTHING! I really hope this changes while I'm physically at the hotel! I'm kinda frustrated because I would like to see an actual calendar of events (Parties) for my trip so I can pack accordingly!

It could be better. Not friendly. Very confusing for older people. It constantly asks you to book (constant prompts to book in other properties). Maps are not interactive or with guided directions. From the email check-in, you have to go in and re-enter your data all the time. It doesn't recognize that you are at a resort and ask you if you want to go into "resort mode". Can't generate an itinerary of the hotel activities you want to be part of. Can't use it as a hotel or towel key.