Review Insights · Google Play
Rocket Mortgage
Rocket Mortgage · 31,297 ratings · ★ 4.8
4.8
★★★★★
31,297 ratings
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Top complaints - extracted from 10 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"company"
6 negative reviews mention this · 60% of all complaints
★★★★★ "If Rocket has your mortgage, RUN! They will call you non-stop about refinancing and other ways to get more of your money. We got daily calls despite multiple times asking them to not call us anymore to refinance. When we submitted the final…" - Drew Lakebrink
2
"account"
4 negative reviews mention this · 40% of all complaints
★★★★★ "Setup auto pay for biweekly payments plus additional principal only payment. Payment was taken out twice and posted on my bank statement, yet no one at RM can tell me where the additional payment went. Spent 1.5+ hrs on the phone and still …" - Twin Jamo
3
"months"
3 negative reviews mention this · 30% of all complaints
★★★★★ "For a few months the line graph for my Escrow balance has been incorrect. The actual numbers are correct but the "Actual balance" line is stuck at $0." - Daniel MacGregor
4
"every"
3 negative reviews mention this · 30% of all complaints
★★★★★ "not working at all today. it asks for biometrics and when I choose that I don't want to use biometrics, the app crashes. every single time. I cannot get into my account." - C M
5
"rocket"
3 negative reviews mention this · 30% of all complaints
★★★★★ "If Rocket has your mortgage, RUN! They will call you non-stop about refinancing and other ways to get more of your money. We got daily calls despite multiple times asking them to not call us anymore to refinance. When we submitted the final…" - Drew Lakebrink
6
"mortgage"
3 negative reviews mention this · 30% of all complaints
★★★★★ "If Rocket has your mortgage, RUN! They will call you non-stop about refinancing and other ways to get more of your money. We got daily calls despite multiple times asking them to not call us anymore to refinance. When we submitted the final…" - Drew Lakebrink
7
"email"
3 negative reviews mention this · 30% of all complaints
★★★★★ "the ad keeps coming into my email despite several requests to stop. I don't want to receive any information from this company" - Jency Dickens
📋 All 10 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
For a few months the line graph for my Escrow balance has been incorrect. The actual numbers are correct but the "Actual balance" line is stuck at $0.
not working at all today. it asks for biometrics and when I choose that I don't want to use biometrics, the app crashes. every single time. I cannot get into my account.
bad bad
If Rocket has your mortgage, RUN! They will call you non-stop about refinancing and other ways to get more of your money. We got daily calls despite multiple times asking them to not call us anymore to refinance. When we submitted the final mortgage payoff, they gave us the wrong routing numbers and said it was our fault. Miraculously they found the money once our bank got involved. Shady tactics, shady company. Refinance or pay it off as fast as you can.
the ad keeps coming into my email despite several requests to stop. I don't want to receive any information from this company
Horrible company!!! App is garbage ever since the Feb/March update. I entered a single payment and they took double the amount... no email confirmation either! Then the rep told me it would take 3 to 5 days to process the refund, and I would have to be the one to call back to request it. Sooo not customer centric! They wiped out our account in 1 day and are making me wait to get it back. How is this even legal?! I am utterly disgusted at how this company treats their customers.
Absolute garbage. Had Mr. Cooper for years, and while it wasn't fancy, at least it worked every time I needed to use it. Now its been switched over to this Rocket Mortgage platform, and this is the second time in a few months that its broken when I randomly logged in. I dont log in often, so I can only imagine how often this is happening now, but its completely unacceptable for a mortgage company. We dont need new features and redesigns, just a reliable way to pay, check equity, etc.
this company suck they just care about your money terrible costumer service I don't even know why they transfered my account to this company I wish I can go back to my old mortgage company I wish I can rate zero stars
Just had my company switched recently and every time I try to pay I get an error saying technical difficulties and I just tried to update my phone number, email, and address and it said the same thing. Can you all get this fixed or what? I have had mr. Cooper for 8 years and had zero issues. ive only had rocket for 3 months or so and have had nothing but issues.
Setup auto pay for biweekly payments plus additional principal only payment. Payment was taken out twice and posted on my bank statement, yet no one at RM can tell me where the additional payment went. Spent 1.5+ hrs on the phone and still left with no answers. FYI all payments not totaling full payment will be deducted from account but not applied until the due date. Bank shenanigans where they don't want you to cut down interest you may pay. Better off just making one monthly payment.
Sentiment summary
96%
Positive (4-5★)
1%
Neutral (3★)
3%
Negative (1-2★)