Review Insights · Google Play
Rocket Now: Food Delivery
CP One Japan · 6,720 ratings · ★ 4.8
4.8
★★★★★
6,720 ratings
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Top complaints - extracted from 20 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"delivery"
5 negative reviews mention this · 25% of all complaints
★★★★★ "it started happening more and more often that the delivery time at the time of the order is shown as 30-40 mins but then suddenly expands to more than 1 hour after placing an order. right now I have an order that the restaurant is preparing…" - Alexander Pravdin
2
"order"
5 negative reviews mention this · 25% of all complaints
★★★★★ "it started happening more and more often that the delivery time at the time of the order is shown as 30-40 mins but then suddenly expands to more than 1 hour after placing an order. right now I have an order that the restaurant is preparing…" - Alexander Pravdin
3
"other"
3 negative reviews mention this · 15% of all complaints
★★★★★ "The ads for this app in other services function like malware and do not serve their purpose properly" - Fikayo Olatunji
4
"card"
3 negative reviews mention this · 15% of all complaints
★★★★★ "They declined my Visa payment twice but still took the money out of my account and didn't return it for over a month even when they told me it would only take a day or two, so with the help of my card company I finally managed to pry back m…" - Martin Aulund
📋 All 20 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
very slow
delivery is not exactory.
lol some of the prices are almost double. KFC in-store pepper mayo twister set is 650 yen. on this app it's 1060 yen lmao what a joke. they say no charges but clearly just hiding it in jacked up food fees.
The ads for this app in other services function like malware and do not serve their purpose properly
Worst App, Coupon fraud
They declined my Visa payment twice but still took the money out of my account and didn't return it for over a month even when they told me it would only take a day or two, so with the help of my card company I finally managed to pry back my money after 6 weeks.
cant use my debit card here and no cash on delivery
The app kept charging my registered credit card without any purchase, the chat with support gave roundabout answers and no reason why my card was charged. Even tried to tell me that my credit card company is charging my card and sending it to Rocket now on their own... looks like fraud app to me... Deleted my account
This app does not have password reset option and i don't have my apple id and my japanese is not so good so i can't order from this app
tired of Rocket's ads in other apps that do not load to the end and makes me lose my time
都内ではないからうるさい長い宣伝してくるな。
注文すると毎回問題が起きるアプリですね。 1回目は住所が正しく表示されず配達が遅れてしまう 2回目は払ったのにアプリ内に反映されない 3-4回目は営業中の店に注文したのに店舗が注文受諾してないから自動キャンセル ただご飯食べたいだけなのにそんなに難しくする必要ありますか？ 出前館でいいわ
horrible customer service
Try to add pay pay or other payment method I cannot place an order in your app.
詐欺です。クーポンは貰えません。
What's the point of free delivery when your order gets delivered 2 hours later. Literally the worst thing on playstore
do not get if you are a traveler. never received my order. money wasted and cannot contact support without calling which would incur roaming fees as you cannot get voice sims as tourist
may have a nice deal but not available in quite a number of places
it started happening more and more often that the delivery time at the time of the order is shown as 30-40 mins but then suddenly expands to more than 1 hour after placing an order. right now I have an order that the restaurant is preparing for more than 30 mins and it'll be delivered in the next 30 mins. it's weird that a burger set is prepared and delivered for such extra long time period.
Delivery area limited
Sentiment summary
100%
Positive (4-5★)
0%
Neutral (3★)
0%
Negative (1-2★)