Review Insights · Google Play
Rogers Xfinity
Rogers Communications Inc. · 17,155 ratings · ★ 3.0
3.0
★★★★★
17,155 ratings
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Top complaints - extracted from 95 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"sign"
26 negative reviews mention this · 27% of all complaints
★★★★★ "this app not letting me sign in. It is frustrating" - Lydia Davis
2
"login"
22 negative reviews mention this · 23% of all complaints
★★★★★ "Rediculous. I used it to set times on my kid's wifi and cannot login to change it anymore. What a POS app. Is Rogers going out 9f business?!" - Adrenaline Junkie
3
"work"
20 negative reviews mention this · 21% of all complaints
★★★★★ "will not let me log in, simply won't work" - Dustin Martin
4
"page"
16 negative reviews mention this · 17% of all complaints
★★★★★ "can't even sign in. just a never ending loop of the sign-in page" - Madeline Meers
5
"doesn"
15 negative reviews mention this · 16% of all complaints
★★★★★ "it doesnt work for shaw customers" - Elise Petriew
6
"rogers"
14 negative reviews mention this · 15% of all complaints
★★★★★ "Rediculous. I used it to set times on my kid's wifi and cannot login to change it anymore. What a POS app. Is Rogers going out 9f business?!" - Adrenaline Junkie
7
"shaw"
11 negative reviews mention this · 12% of all complaints
★★★★★ "Shaw is better service" - Wilson Mister
8
"password"
11 negative reviews mention this · 12% of all complaints
★★★★★ "**** edited *****app does not work. cleared cache, un/reinstalled, all the things. it loops back to sign in after email and password page. instead of logging in it just loops back to the page with the sign in button. ive emailed, chat, cont…" - a c
9
"sign page"
10 negative reviews mention this · 11% of all complaints
10
"screen"
10 negative reviews mention this · 11% of all complaints
★★★★★ "**edit: I followed the directions on this generic reply below and the app does not work. I called rogers and they said theyre merging all their apps into one and its causing bugs. This is a known issue, so its crazy that theyre trying to te…" - Brittany van
📋 All 95 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
this app not letting me sign in. It is frustrating
can't even sign in. just a never ending loop of the sign-in page
I want to change from 5ghz to 2.4ghz. App does not show me Split bands. I downloaded the app from this site. Please advise.
Shaw is better service
Rediculous. I used it to set times on my kid's wifi and cannot login to change it anymore. What a POS app. Is Rogers going out 9f business?!
will not let me log in, simply won't work
**edit: I followed the directions on this generic reply below and the app does not work. I called rogers and they said theyre merging all their apps into one and its causing bugs. This is a known issue, so its crazy that theyre trying to tell people to clear their cache. Incredibly frustrating that you wont take ownership. will not let me log in. it just keeps blinking back to the same login screen. I cant get the intetnet set up, and may honestly just send it back and go with someone else.
it doesnt work for shaw customers
You are not mad or incompetent at setting up your modem and account: rogers xfinity app is doesn't work. The initial instruction and help loops don't acknowledge potential problems, nor useless chatbot and help pages. Google AI at least explained what many problems Rogers should have included in its troubleshooting. after 2 hours
App is no longer compatible with my phone (S8). Can't install updates.
does not work on pixel 8 pro. can't login
impossible to sign in. once enter verification code brings you back to main menu. fix guys..
Cannot load any tv programs on the go. Useless.
won't let me log in to the app since you made me download another app that looks just like the last one.
Canada Day, want to watch the Jays vs. Mets, app will not connect.
I keep losing my internet connection, my home independent security system relies on the internet. My cameras rely on the internet and I keep losing it.
removed the ability to alter router settings in the gateway and forced to download this garbage app that gets you stuck on a sign on loop, nice
For everyone else stuck in this infinite login loop: Don't just vent here-Google won't see it. Report the app properly: Tap the 3 dots (⋮) ->'flag as inappropriate' ->'follow these instructions' in blue at the bottom -> 'report via Policy Violation (Functionality). If enough of us hit their compliance record, they can't gaslight customers, blaming devices or cache and will be more inclined to fix their issues since they dont allow access to the 10.0.0.1 anymore essentially for most routers now.
**** edited *****app does not work. cleared cache, un/reinstalled, all the things. it loops back to sign in after email and password page. instead of logging in it just loops back to the page with the sign in button. ive emailed, chat, contacted developer. at least id like to clear the settings.
doesn't let me log in. put in my login info and it just goes back to the "sign in" page and doesn't do anything. very frustrated
our emails and router has been hacked
What's the point of staying signed in if it times out by the next time I use the app to check my bill or whatnot in a month or two? Also, I wish we didn't have to use the app.. let us do everything on 10.0.0.1 like civilized people.
like many other reviews it does infinite login loop no matter how many times I tried logging in it'll bring me back to the login page. im very surprised that there is many recent reviews that have the same issue yet after many many many days this still has not been fixed. I tried on various devices phone and tablet to try and login still issues . im starting to wonder if Rogers is even bothering to support or care to fix this issue or just leave this issue on going .
Trash. Every experience with this app is completely frustrating. Not just the service, but the actual functionality of the app. Multiple login that you have manually type in.
my main tv box doesn't start every time I go to watch TV for like an hour and tonight won't even start .
I tried all troubleshooting options but i still cant sign into the app it just takes me to the sign in screen after entering in my credentials. tried logging out of all other rogers services and clearing cache, rebooting device, using three other devices. same thing. the app is useless.
can't log in, doesn't work. joke.
the app is terrible.
I've tried every device, tried clearing cache, cookies, and data. Tried changing password 😭 I can't get into the app. I just keep getting sent back to sign in screen. I need to change some wifi schedules and pauses and now I can't do anything. 🤬
terrible support when app doesn't work. App would show all the options. has to use app to activate your cable and internet. spent 9 hours over 3 days to fix. people who helped were friendly and sympathetic.
Right now, it won't let me log in. I log in and it sends me back to the login page. (If I enter the wrong password, it tells me.)
The worst customer service the slowest app and mobile internet services. I do not recommend Roger's to my friends and family.
Tells me I'm online and everything is fine when the pathetic modem is flashing orange-which is HALF THE TIME.
This app is complete and total trash. It won't even let me sign in, just makes me enter my credentials, 2fa,then goes right back to the sign in screen. Rogers is the worst thing to ever happen to Shaw 😡
never works always crashing hate all the Rogers apps
It will not let me log in to the app, it always goes back to the login page.
Made me uninstall the old app and install this one and then the login doesn't work.
0 stars for this garbage app that doesn't allow you to sign in.
literally just not functional. I go to the sign in page, sign in, it puts me back in the app, not signed in.
What a pile of junk. Can't login just boots you right back to the login screen. Fix your stuff. It was never this bad just being Shaw and before you tell me different steps to try and login ive already done that.
modem and gateways keep crashing
Application keeps bringing me back to the login screen. Support is not able to address the issue, & I still can't manage my home internet - wow!
both of my security cameras are stuck on night mode when I have night mode off and I had a tech here to check and they replace the cameras and it was working fine but now they are both stuck on night mode again
Downloaded, installed, no problems. Sign in page, NOTHING happens. Blurry image of a range hood and a person holding a tablet, that's it.
horrible app doesn't let you sign in no matter what. credentials are right. many reviews saying the same thing..
Cant even log in so can't say anything past that..i enter log in credentials and it just takes me back to main log in. No error code no message saying anything at all
infinite sign in loop where it send me to the website to login, and then sends me back to the app asking me to login. what is the point of having an app that cannot log in? edit: thank you for the response, if I cannot sign in, how can I open the app and sign out? when I open the app, the only option is sign in... and loop...
junk doesn't work
your hardware is garbage. it glitches and shuts of completely then takes forever to reboot and restart. It has done this ever since it was installed. if I could give it 0 stars I would. I have talked to tech and they have " boosted" signals etc but and it gets better for a bit then in a couple of weeks it goes back to garbage.
bad service
+ 45 more in the clipboard copy
Sentiment summary
45%
Positive (4-5★)
15%
Neutral (3★)
40%
Negative (1-2★)