Review Insights · Google Play
Route: Package Tracker
Route App Inc · 188,476 ratings · ★ 4.7
4.7
★★★★★
188,476 ratings
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Top complaints - extracted from 24 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
7 negative reviews mention this · 29% of all complaints
★★★★★ "FAKE!!! This is a fake app trying to access your Google account." - Ultra Violet
2
"email"
5 negative reviews mention this · 21% of all complaints
★★★★★ "this app is a scam. When you try to delete your account, nothing happens. a lot of their support steps just blatantly lie, If you try to delete an email, it says click the X, but no X pops up. I also haven't been able to find a way to conta…" - Jacob
3
"delete"
4 negative reviews mention this · 17% of all complaints
★★★★★ "this app is a scam. When you try to delete your account, nothing happens. a lot of their support steps just blatantly lie, If you try to delete an email, it says click the X, but no X pops up. I also haven't been able to find a way to conta…" - Jacob
4
"delete account"
4 negative reviews mention this · 17% of all complaints
★★★★★ "its a scam, dont install, it grants access to all you email packages /transition . wen you try to delete account it shows you the option and tells you to lick on deleted then will give you the warning to then not even deleting it. whats the…" - Katherine Sanabria
5
"tracking"
4 negative reviews mention this · 17% of all complaints
★★★★★ "I don't know..Never used before..I haven't seen any tracking yet..Why would you ask me this now??" - Charles Newton
6
"order"
3 negative reviews mention this · 13% of all complaints
★★★★★ "camt see order" - Gustav0 Lagunas
7
"access"
3 negative reviews mention this · 13% of all complaints
★★★★★ "FAKE!!! This is a fake app trying to access your Google account." - Ultra Violet
8
"once"
3 negative reviews mention this · 13% of all complaints
★★★★★ "I ordered a bunch of stuff all together and Route decided that all of it arrived once 1/6 of the items got to my house." - Nik Dem
9
"does"
3 negative reviews mention this · 13% of all complaints
★★★★★ "this app is a scam. When you try to delete your account, nothing happens. a lot of their support steps just blatantly lie, If you try to delete an email, it says click the X, but no X pops up. I also haven't been able to find a way to conta…" - Jacob
10
"times"
3 negative reviews mention this · 13% of all complaints
★★★★★ "It's a fine app, but the lack of customization makes it frustrating at times. It automates a lot of things, but not enough and not always correctly. For example, I have a constant problem where my DHL packages are read as old, delivered, Fe…" - Jose Rodriguez
11
"packages"
3 negative reviews mention this · 13% of all complaints
★★★★★ "It's a fine app, but the lack of customization makes it frustrating at times. It automates a lot of things, but not enough and not always correctly. For example, I have a constant problem where my DHL packages are read as old, delivered, Fe…" - Jose Rodriguez
12
"delivered"
3 negative reviews mention this · 13% of all complaints
★★★★★ "It's a fine app, but the lack of customization makes it frustrating at times. It automates a lot of things, but not enough and not always correctly. For example, I have a constant problem where my DHL packages are read as old, delivered, Fe…" - Jose Rodriguez
📋 All 24 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
camt see order
FAKE!!! This is a fake app trying to access your Google account.
this app is a scam. When you try to delete your account, nothing happens. a lot of their support steps just blatantly lie, If you try to delete an email, it says click the X, but no X pops up. I also haven't been able to find a way to contact anyone in about 20 minutes of trying, the only "contact support" link just doesn't work, it's not even a dead link, it just does not direct you anywhere.
worthless
It's a fine app, but the lack of customization makes it frustrating at times. It automates a lot of things, but not enough and not always correctly. For example, I have a constant problem where my DHL packages are read as old, delivered, FedEx packages. I can ask request to change the carrier, but if it's been delivered, it won't. I wish I could manually update orders. Another issue is all my EBay orders never get my address right. The app always thinks it's going to some place in Washington.
junk
absolutely useless, all the app does is check your email for you just so it can get your tracking information wrong, and if you don't link your Amazon account it'll just send you constant notifications asking you to do it with no way to turn them off.
its a scam, dont install, it grants access to all you email packages /transition . wen you try to delete account it shows you the option and tells you to lick on deleted then will give you the warning to then not even deleting it. whats the point
It won't let you delete your account do not download.
this apps is garbage do not download load. after removing it it is still effecting my email.
not a good app, was recommended so I gave it a try and out of my entire over the course of 5 days it updated 2 times, once to tell me my order was placed, and once an hour after it was delivered, not a good tracker at all
Tracking inaccurate and customer service is dismissive.
At first, I like this app. It was very accurate. Not anymore. Most of the time, it won't update the status of my packages once they're delivered. If I do try to track through this app, it won't let me. I have done several things to try to fix the issues, but none have worked. So I am deleting it, and I will just go through individual websites to track, as I initially did.
this app sucks if you want a wild goose chase here it is !
app shouldn't need access to your email messages. suspicious!
in the last couple months, carrier wouldn't automatically update. I have to "report incorrect information" and then choose the correct carrier, 90% of which is USPS. please fix.
The order tracking shows incorrect date and time in India. It does not match the real time. Please fix this issue.
shipping takes a long time
package are showing up to my house and this app says it hasn't shipped yet 🤣🤣 waste of storage space
It's funny how when you try to delete your account nothing happens. I tried literally 50 times. Not serious at all. So I ask here, can you please delete my account and of course, all my personal data? Thank you.
hacked my account and leaked my information
I ordered a bunch of stuff all together and Route decided that all of it arrived once 1/6 of the items got to my house.
I don't know..Never used before..I haven't seen any tracking yet..Why would you ask me this now??
don't know yet it's on its way still
Sentiment summary
94%
Positive (4-5★)
4%
Neutral (3★)
2%
Negative (1-2★)