Review Insights · Google Play
SafeShell VPN: Fast & Secure
GearUP Global · 12,102 ratings · ★ 4.3
4.3
★★★★★
12,102 ratings
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Top complaints - extracted from 21 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
5 negative reviews mention this · 24% of all complaints
★★★★★ "i don't subscribe at your app and eventually it's stole my money on my gcash account why is it like that? can you please give me a refund" - Jun-jun tormes
2
"refund"
4 negative reviews mention this · 19% of all complaints
★★★★★ "i don't subscribe at your app and eventually it's stole my money on my gcash account why is it like that? can you please give me a refund" - Jun-jun tormes
3
"free"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Not good in use no issue but corrupt owner no real free trial dont even try this app i promise (for no bugdet person concerns)" - nuclearox sabers
4
"trial"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Not good in use no issue but corrupt owner no real free trial dont even try this app i promise (for no bugdet person concerns)" - nuclearox sabers
5
"free trial"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Not good in use no issue but corrupt owner no real free trial dont even try this app i promise (for no bugdet person concerns)" - nuclearox sabers
📋 All 21 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
pangit
bad
bad
i don't subscribe at your app and eventually it's stole my money on my gcash account why is it like that? can you please give me a refund
they were not active when it comes to their email and costumer support
I can't even unsubscribe...could someone please tell me how
not working
at first it's fine until I use it and when I use India server in ml it always goes to south Korea and I didn't know how to fix the bug and when I change the server again in Indonesia and the server I'm into is also south Korea 😭😭😭😭😭😭🫵🫵🫵🫵
useless
this is the worst VPN ever like dude, it said I need to charge but I don't had money, that's not fair to other people don't download it
why do we need to pay up just to start gaming? and some say it was a scam and there no trail and still lagging so i believe it and just fix your APP ASAP
Not good in use no issue but corrupt owner no real free trial dont even try this app i promise (for no bugdet person concerns)
Absolute SCAM! There's no free trial. They deduct the money from your account if you try to use the trial version. What a scam.
pls cancel my subscription
thank you for scamming us, you get my money online without any consent for us. i ask for refund, but you hqve no response. it was actually purchased accidentally by my little child.
theres no india server
REFUND MY MONEY! ITS UNAUTHORIZED TRANSACTION LOOK AT MY EMAIL
No refund policy i already cancel my subscription for 1 year 🥲
say free trial why I need to pay
it's so bad, please guys don't use it
warnig do not use this app because your app destroyed 😭
Sentiment summary
80%
Positive (4-5★)
4%
Neutral (3★)
16%
Negative (1-2★)