Review Insights · Google Play
Sage Sole Trader - MTD Tax
Sage Global Services Ltd · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 20 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"login"
4 negative reviews mention this · 20% of all complaints
★★★★★ "login error with the spanner all the time, logout, try to login send SMS, repeat, needs sorted asap adding cash jobs, click save, the log disappears. has it been logged, hasn't it? MTD started off well with one or 2 transaction now getting …" - Graham Scott
2
"bank"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Was all going swimmingly until it asked me to enter my bank details. Not on their list! No obvious way to contact them to get help either." - Michael Silverstone
3
"transaction"
3 negative reviews mention this · 15% of all complaints
★★★★★ "login error with the spanner all the time, logout, try to login send SMS, repeat, needs sorted asap adding cash jobs, click save, the log disappears. has it been logged, hasn't it? MTD started off well with one or 2 transaction now getting …" - Graham Scott
4
"days"
3 negative reviews mention this · 15% of all complaints
★★★★★ "UPDATE: MAY 2026 actually changed to 1 star its got worse have to login all the time niw and still large delays transactions, think its time to go use a different app don’t know if its the free versions but have to keep login as errors come…" - Craig Watson
5
"does"
3 negative reviews mention this · 15% of all complaints
★★★★★ "very poor experience with this app. everytime I open it it says there was a problem with the login, I have to remove all data from the app and relogin and reapprove for 30 days, which does absolutely nothing. then when I'm finally in the ap…" - Jordan Frampton
📋 All 20 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Was all going swimmingly until it asked me to enter my bank details. Not on their list! No obvious way to contact them to get help either.
UPDATE: MAY 2026 actually changed to 1 star its got worse have to login all the time niw and still large delays transactions, think its time to go use a different app don’t know if its the free versions but have to keep login as errors come up and also seems to take 2 to 3 days for any transactions to show up thats a pain im sure they will reply with some excuses good job ive not used paid for option just be awear if testing it out
Started out OK. Now I can't email invoices. Also no way of knowing if an invoice has actually been sent. Thanks to the app I've now missed the end of month invoicing round so won't get paid for another month, I'll be leaning hard on the credit card. Help is non existent, reliant on the wonders of AI. Wish I'd chosen a different platform for my business.
very poor experience with this app. everytime I open it it says there was a problem with the login, I have to remove all data from the app and relogin and reapprove for 30 days, which does absolutely nothing. then when I'm finally in the app, it is lacking a lot of features, even a basic one such as marking a transaction as a transfer between accounts. will look for alternatives.
does not link my bank account, I've tried so many times and no luck and can not find a simple way of doing this, not user friendly
it's not good
awful now, I can't see how much tax I owe, it's seems locked behind some stupid "create a transaction to unlock your business tracker" seriously you had a decent app why have you made it so complicated!
Logging in is a real faff
Does not let me login. No code sent to my inbox or spam box. So will get Make Tax Digital software elseware
Won't even recognise my account. Pants
Won't let me log in on my phone? Saying check the format of your email address?
broke
Can't register, doesn't accept my post code
pretty useless app when registration screen wont accept postcodes.
login error with the spanner all the time, logout, try to login send SMS, repeat, needs sorted asap adding cash jobs, click save, the log disappears. has it been logged, hasn't it? MTD started off well with one or 2 transaction now getting into the tax year i can see nothing but problems on the horizon. somewhat confusing for the less able computer folks out there. 😬
have to pay for cis and it's not out till end of April
constantly crashes and doesn't let me sign in most days!!! poor app so far
can't /won't conect my bank, after numerous attempts and it saying it was connected.
why so difficult to setup
from my experience, invoicing doesnt work as it should, doesnt save invoices and invoices go missing... the software isnt very adaptable or accesible, when trying to add things to the app like logos or templates, the app says unable to upload without any reason, making it hard to find a solution to these bugs. however the app itself is designed nicely and i think with a bit more time itll be a leader when MTD comes around, but for now its lacking vital components.
Sentiment summary
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Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)