Review Insights · Google Play
Sainsbury's Groceries
Sainsbury's Supermarkets Ltd · 36,602 ratings · ★ 3.7
3.7
★★★★★
36,602 ratings
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Top complaints - extracted from 46 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
7 negative reviews mention this · 15% of all complaints
★★★★★ "Since the last update, customer product ratings have gone from an easy to see star rating to a single star followed by a *4/5* style rating. This makes it so much harder to see and base your purchase on. Please restore the ⭐⭐⭐ style symbols…" - Johnny_S 550
2
"item"
6 negative reviews mention this · 13% of all complaints
★★★★★ "This app is very bad. I click on an item to view it and all I see is a blank page with the heading "search your store". I shop at the Sainsbury's in Oldham and that is not even listed on the app. The Tesco app is a lot better and more conve…" - Ahmed Zafar
3
"sainsbury"
6 negative reviews mention this · 13% of all complaints
★★★★★ "This app is very bad. I click on an item to view it and all I see is a blank page with the heading "search your store". I shop at the Sainsbury's in Oldham and that is not even listed on the app. The Tesco app is a lot better and more conve…" - Ahmed Zafar
4
"order"
6 negative reviews mention this · 13% of all complaints
★★★★★ "What a laborious process to order groceries. Largely due to the disorganisation of the Favourites list. Sort by category puts things all over and often miscategorised. It separates different sizes or flavours of the same product. Also, why …" - MJ Turner
5
"times"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Since the last update, customer product ratings have gone from an easy to see star rating to a single star followed by a *4/5* style rating. This makes it so much harder to see and base your purchase on. Please restore the ⭐⭐⭐ style symbols…" - Johnny_S 550
6
"card"
5 negative reviews mention this · 11% of all complaints
★★★★★ "cant redeem gift card through app" - Gareth Cooper
7
"items"
5 negative reviews mention this · 11% of all complaints
★★★★★ "1.05.26 serious problems checking out. 4 x i lost ky delivery slot now none are left. shocking app. sort it out pls. 28.12.25 cant log in, keeps logging me out, Sainsbury's please sort this out! LOGS ME OUT EVERY 5 MINUTES filters for aller…" - Hilary
8
"load"
5 negative reviews mention this · 11% of all complaints
★★★★★ "not impressed as to date since loading I have failed 100% to use the chop chop element. my bank must be getting really fed up with the number of refunds they are having to process and it must be losing you guys so much money. Please fix the…" - Andrew Honour
9
"website"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Terrible, unreliable app. always have issues, with logging in and checking out and finding things is was to complicated. lot better to just use the website" - Tim Hempstead
📋 All 46 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
This app is very bad. I click on an item to view it and all I see is a blank page with the heading "search your store". I shop at the Sainsbury's in Oldham and that is not even listed on the app. The Tesco app is a lot better and more convenient than this app. If you can't provide a good service on the Sainsbury's App then how am I going to know what's available in the Sainsbury's store that I go to? Take a look at how perfect the Tesco App really is. I sm not happy with this Sainsbury's App ok!
cant redeem gift card through app
last decade tech - glitchy
please clear off I am trying to look at shopping
The app should be mature enough to categorise item properly... or maybe it is on purpose so that you can't compare prices?
not impressed as to date since loading I have failed 100% to use the chop chop element. my bank must be getting really fed up with the number of refunds they are having to process and it must be losing you guys so much money. Please fix the app so I can spend money with you!
Can't access anything on the app! whatever I go into it says "Sorry there's been a problem" then I'm thrown off the page I was trying to get to! tried to set up my address "sorry not valid" then "sorry we're having problems" and it threw me out! when I do eventually set something up it says "FLAT" I can't remove it, if I try it says the field can't be left blank,the field says Building name or number but I can't leave it blank. so it doesn't matter what I go on it's doing it all over the app
1.05.26 serious problems checking out. 4 x i lost ky delivery slot now none are left. shocking app. sort it out pls. 28.12.25 cant log in, keeps logging me out, Sainsbury's please sort this out! LOGS ME OUT EVERY 5 MINUTES filters for allergies are not accurate, sometimes stuff is completely missing from the filtered section other times it includes items which DO have the allergen. reported via X DMS
this new update is horrible. its impossible to scroll through your basket without deleting something turning on substitutions or opening the item
Driver refused to hand over my grocery order unless I showed ID, even though I didn’t buy any age-restricted items. I’ve never been asked before and wasn’t warned this would happen. Left without food and toiletries and missed out on offers. Really poor and inconsistent service.
won't accept my delivery address. I've tried so many times and get the error "unable to save address". it's unusable
Sainsburys app is appalling, some days it's ok, most not 😤
I have just had the most creepy call with an agent. I tried registering. It said I already have an account. I tried changing my password 3 times, but it has blocked me. I called them up, only to be told that they have deactivated my account. If Sainsburys has deactivated my account, why does it still have my email account and old phone, no? Data breach! If they have blocked me, surely a courtesy email to say so will suffice. Petty & unprofessional. Just because I asked them to deactivate my acct
I am absolutely disgusted how people who work for this top marketing company treat these disabled customers, I will never buy anything from sainsbury's again, I don't appreciate my food being put on my kitchen floor when I am wheelchair bound, after my food was placed on the floor I ended having to throw most of it out as it was meat. I informed the manager and the manager did absolutely nothing not even a replacement or a refund, Sainsbury's you should be ashamed of yourself.
I can't login or register, despite having a nectar card for 10 years now. Just can't continue. Not surprising since it's a super market app and they're all terrible. but you'd expect the login page to function. guess not.
worst store going. they substitute cheap items for super expensive ones and then charge you for them. if you miss the item on delivery, they send you a voucher for the difference with an expiry date, forcing you into a loop of the same stuff. app is terrible and barely works, always logs you out. I'm a sucker thats been shopping physical with sainsburys for years and this online experience where they stole over £8 from me by substituting a £1 item with an £8 item has caused a lifelong boycott.
the only app I have to keeps uninstalling and reinstalling to be able to use. Just hangs the whole time until you uninstall
worse then ever. item is but in my basket aren't there the next time on use the app. favourites wont load. awful! so annoyed I've done 3 shops since renewing my pass or I would be off
Terrible, unreliable app. always have issues, with logging in and checking out and finding things is was to complicated. lot better to just use the website
Whatever I try to do, it ends up with the orange circle spinning endlessly. I think one can expect better from such a big company. Have to go to the website instead.
update: app still has issues. ifvi search for items the app doesnt load any results until I reboot my phone. still full of bugs. why do I have to log in to the app every time I want to use it? would be ok if I could log in but I have to reboot my phone every time to get past the log in hanging screen.
constantly crashes, doesn't load etc. moving to Tesco as a result.
I get a blank/half blank screen trying to log in on pixel 10 pro xl. Absolutely useless now.
This app is always crashing, gone back to the website!
this app is useless. login is broken. and the app doesn't run correctly. i use the exact same password and email as i do for pc browser logins no issues there. when i use my phone this app says my information is incorrect. and many times while trying to login the app screen view breaks and turns into this weird rectangular thing which obscures the app. wanting to amend my order but i cant. cant use tracking either... cant login.
unreliable. sometimes checkout crashes
new app is utter rubbish! cant sign in properly so have to use web browser.
Was given a £250 gift card but was unable to use it as no option for gift cards appears on this app. Cleared the cache and uninstalled & reinstalled app, still no gift card option appears...and why when I especially want to use the website version does it automatically open the app instead? Absolutely furious and bank balance now £250 less.
The app is no longer compatible with my phone.
Slow and horrible to use. Doesn't even load properly most of the time.
It is really annoying not being able to do an online order without installing the latest app update. You can with other supermarkets.
this is awful. please tighten the security thank you
It was a good app until the latest version update, which made it no longer compatible with chromebooks. Very dissapointing.
What a laborious process to order groceries. Largely due to the disorganisation of the Favourites list. Sort by category puts things all over and often miscategorised. It separates different sizes or flavours of the same product. Also, why do I need separate apps for shopping in-store and online? Plus it keeps suggesting I install the Nectar app to access all the offers. An utter mess, I shan't be using this again.
About time sainsbury entered the 21st century and enabled tracking.
Since the last update, customer product ratings have gone from an easy to see star rating to a single star followed by a *4/5* style rating. This makes it so much harder to see and base your purchase on. Please restore the ⭐⭐⭐ style symbols. Logging in has become hit and miss since the last update. I used to be able to answer a call on my mobile and go back to where I left off. Now I'm more likely 4 out of 5 times to need to log back in again. If it ain't broke, don't fix it...
I don't want to keep being asked to update the app while Im shopping. its not convenient, so im going to give up for now.
Frustatingly unreliable needing frequent app restarts to resolve odd behaviours - including regular bad http status 400 on payment from mobile. Small improvements, but needs more customer focus & testing.
seems to be plagued with bugs. I'm unable to log in, check out, or add anything. the app seems to be getting consistently worse with each update.
I've always shopped at Sainsbury's but recently they have increased the minimum online spend to £50 in order to get the affordable delivery slots (otherwise it's £7.50 delivery) and as a single person living alone during a cost of living crisis, this has made me consider switching to other supermarkets that offer free delivery when spending just £35, which is far more affordable for me. disappointed Sainsbury's has done this.
Nothing special - Sainsburys keep the best fruit and vegetables for their stores. Their ready meals are revolting. I only get stuff delivered because I have a bad back.
Can't select out for allergens or food intolerances and cannot have two people on an account easily.
an unspecified error has occurred. I would say it's about 50/50 on if the quick add item to existing order works. sort it out.
I've never been able to collect nectar points the whole time I have been using Sainsbury's. It says I need to activate my card in store to get the points but I am unable to leave my home. I have contacted both Sainsbury's and nectar regarding this several times but neither have replied. Ironically I can purchase items at nectar prices, go figure!
Decent app, but cannot load gift cards Edit: already did send feedback in app with response, app just does not support gift card loading at all.
website terrible, round and round in circles
Sentiment summary
71%
Positive (4-5★)
0%
Neutral (3★)
29%
Negative (1-2★)