Review Insights · Google Play
Sam's Club: Shopping & Savings
Sam's Club · 854,009 ratings · ★ 4.8
4.8
★★★★★
854,009 ratings
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Top complaints - extracted from 11 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"online"
3 negative reviews mention this · 27% of all complaints
★★★★★ "Put too many things that used to be in the store online only now. Plus, too high of a push for MM Brand and removal of other brands to only have their brand available in store. Don't like the shift at all." - VONETTA GREY
📋 All 11 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
It won't let me download!! It won't let me download
nightmare poor service
hate the website upgrade!!!
app keeps crashing 😡
there isn't much of a selection anymore, prices are high, delivery items close to expiring, items get canceled even though they're still in stock while many other products truly are out of stock, and delivery personnel rarely follow instructions.
everything I click on my account the app closes I can't see my account this needs to be fixed.
Canceling of my orders. When I order online or keeps getting canceled and Customer Service isn't helping.
updated and still crashing. fix it!!!!!
Put too many things that used to be in the store online only now. Plus, too high of a push for MM Brand and removal of other brands to only have their brand available in store. Don't like the shift at all.
app doesnt always let you use your sams cash when making a pickup order and paying online
getting harder and harder to use the app
Sentiment summary
97%
Positive (4-5★)
2%
Neutral (3★)
2%
Negative (1-2★)