Review Insights · Google Play
Samsung Music
Samsung Electronics Co., Ltd. · 814,582 ratings · ★ 3.8
3.8
★★★★★
814,582 ratings
🎯 Build a better version
Top complaints - extracted from 27 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"play"
6 negative reviews mention this · 22% of all complaints
★★★★★ "Since the new update this thing is no longer connecting in my car on Android Auto. I have to either play on Bluetooth or do it manually from the fone. Not cool anymore and please fix it. I have checked and unchecked all boxes and reinstalle…" - Tonderai Mukandapi
2
"music"
5 negative reviews mention this · 19% of all complaints
★★★★★ "can't stop music once it starts" - Karen B.
3
"samsung"
4 negative reviews mention this · 15% of all complaints
★★★★★ "I have used this app for years with no problems. within the last week or so every time I open it and try to play music it freezes and I have to press clothes app or app info and nothing happens Purity used to be a great out but now I can't …" - matt LaMagdeleine
4
"doesn"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Doesn't support WMA files which is a major disappointment" - Steve
5
"know"
3 negative reviews mention this · 11% of all complaints
★★★★★ "1. The sound quality is very squashed with no kick power in it. NEED AUDIO SOUND IMPROVEMENTS URGENTLY. 2 DIDN'T U KNOW MOST BLUE music player APPS SOUND INCREDIBLE LOUD & PUNCHY with that KICKING BASS. 3 DON'T SAY I DIDN'T TELL U @SAUL" - Saul Skirmand
6
"songs"
3 negative reviews mention this · 11% of all complaints
★★★★★ "doent play all my songs" - Trena Hedges
7
"years"
3 negative reviews mention this · 11% of all complaints
★★★★★ "I have used this app for years with no problems. within the last week or so every time I open it and try to play music it freezes and I have to press clothes app or app info and nothing happens Purity used to be a great out but now I can't …" - matt LaMagdeleine
📋 All 27 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I used this app for almost a decade but unexpectedly it has become almost unusable, artists are now split multiple times and no amount of editing the meta data will fix this. Until this gets resolved in the near future the app is unusable.
what a joke...
Doesn't support WMA files which is a major disappointment
Since the new update this thing is no longer connecting in my car on Android Auto. I have to either play on Bluetooth or do it manually from the fone. Not cool anymore and please fix it. I have checked and unchecked all boxes and reinstalled but to no vain.
can't stop music once it starts
1. The sound quality is very squashed with no kick power in it. NEED AUDIO SOUND IMPROVEMENTS URGENTLY. 2 DIDN'T U KNOW MOST BLUE music player APPS SOUND INCREDIBLE LOUD & PUNCHY with that KICKING BASS. 3 DON'T SAY I DIDN'T TELL U @SAUL
doent play all my songs
5 stars if you make a usable queue function
keeps crashing
I have used this app for years with no problems. within the last week or so every time I open it and try to play music it freezes and I have to press clothes app or app info and nothing happens Purity used to be a great out but now I can't even use it on my Samsung Galaxy S8. and I'd like to know why
it was so hard to use .
was working fine all these years, suddenly it just refuses to play anything and just crashes constantly
I'm guessing Samsung doesn't want us using this app so they are slowly ruining the experience so we stop using it. This was my favorite music app/widget for years, mainly due to the Playlist widget. You got rid of that claiming it's not allowed anymore on android 🙄. Today the lousy widget can't read information. I am onsidering removing it all together. My s25 came with the version w/ the good widget that disappeared after the first phone update. Just let users go back to v16.
muy básica sin cosas como Blacklist o un sistema de música aleatoria decente. en general no es una opción a considerar y la integración con Spotify no tiene sentido
This app used to be so good now it's terrible .You don't know what you are playing, playing random songs from different folders. Time for different app.
j 7 prime not work this app
please dont shuffle the LIST when i sort it by ARTIST.
i like samsung music players. this app sucks after so long this app doesnt play on outdated samsung phones of 2016 and 2017 for some reason even it locks up my sd memory card or doesnt show the music i have on the sd memory card. wow really. i love the samsung gallery app to organize photos with. the tag editor isnt very good on this app to edit music with. why is this starting to show so many ads for. the spotify option is useless too me.
This app does now play aiff or wave files
Can't add personal sound profile because it's "too noisy around" when I made sure to find a very, very quiet place to set up profile.
edge Lighting, samsung became trash.
where is the old widget 4x2?
good
this app is better
why can't I see lyrics in the app
won't let me change album artwork, says "album contains unsupported file" but it doesn't. songs are mp3 and the album cover is Jpeg. fix your app
nice
Sentiment summary
67%
Positive (4-5★)
8%
Neutral (3★)
25%
Negative (1-2★)