Review Insights · Google Play
Samsung Smart Switch Mobile
Samsung Electronics Co., Ltd. · 517,585 ratings · ★ 3.9
3.9
★★★★★
517,585 ratings
🎯 Build a better version
Top complaints - extracted from 46 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"samsung"
8 negative reviews mention this · 17% of all complaints
★★★★★ "Phones gone to trash with UI 8.5. Cant backup data because Smartswitch gets stuck at 0% so cant factory reset device. Samsung going downhill fast, removing features and making the phone trash. S25ultra." - Dan Jacko (Jako)
2
"phone"
8 negative reviews mention this · 17% of all complaints
★★★★★ "Phones gone to trash with UI 8.5. Cant backup data because Smartswitch gets stuck at 0% so cant factory reset device. Samsung going downhill fast, removing features and making the phone trash. S25ultra." - Dan Jacko (Jako)
3
"transfer"
7 negative reviews mention this · 15% of all complaints
★★★★★ "This app does Not transfer from Galaxy to Pixel devices! Specifically on Galaxy phone there is option "send"&"receive" but on Pixel it opens "send only option. Not good at all. Still, 2 stars as it was Ok between Samsung phones" - Eugene K
4
"work"
6 negative reviews mention this · 13% of all complaints
★★★★★ "junk doesn't work" - Carol Proper
📋 All 46 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
suspious app
Phones gone to trash with UI 8.5. Cant backup data because Smartswitch gets stuck at 0% so cant factory reset device. Samsung going downhill fast, removing features and making the phone trash. S25ultra.
junk doesn't work
0,support ,out of control
Add 2MFA Verify device, identity, location. Both devices. Not only was a hand written reminder to Smart Switch all my devices left behind like bread crumbs from someone physically here. I also got their reminders to do such a thing from my reminders app from the actors own device they cloned after they did what they planned. Now they get my passkeys forever. Create thier own. Open all my apps. This service has made me lose all 29 accounts I own across every different OS.
this app second time not work😭
No one likes forced bloatware, especially forced bloatware that then uses an llm chat bot to try and justify itself.
was full of malware
keeps downloading..... I don't need it stop downloading
does not work from S20 to S26
not be compatible with a new A11+ tablet? is samsung stuck in 1990
DOUBLE CHECK YOUR FILES. This doesn't transfer 100%, and as soon as that sales associate has your old phone, you've unknowingly said goodbye to files/app data. Last moments with family member? Poof. Secure ids/info to financial or other apps? Poof, enjoy being locked out and fighting to get access back. Works about 65% for many things, otherwise poof.
s ucks
Devices won't connect wireless or through a cable. I keep getting a message about updating the app on the new phone, which I have done every few days for over 2 weeks and I get the status message of "this app will be updated". Another abysmal failure from google.
I disable the app it keeps enabling itself. Why would I want to transfer from one device to another when I don't need that option? I cannot find this app anywhere. my settings have been set to not allow any unknown plus I don't want my storage taking up space. I never installed this, can't find it. why would I need to switch
says it works on Android 6 and up, but won't download to my 7.11...?
useles!!! didnt transfer notes when selected everything!!!! took 8 hours too!!
Samsung Mobile simple feature like Mute Volume cannot be provided by Samsung, Samsung support team does not have the product knowledge. shameful.
app is not working in my samsung s23 ultra,showing security policy
Supper A-1 Stuti app
not compatible anymore
If you uninstall this app, it still stays. I would not recommend 😐
I bought a new Samsung Fitbit. When it connected to my phone, my phone overheated so fast I had to turn it off. It happened 3 times so I sent it off to Samsung who delayed repairs for 2 weeks & said my warranty was now out. I sent it back with the proof it was sent by Harvey Norman, 2 weeks earlier. They returned it saying it was fine & didn't need repair. Meanwhile the Fitbit also connected to my Samsung PC. & shut it down. All 3 products are Samsung yet they say they're not responsible.
poorly workable
Failure to Launch.
Would not find text messages
I want to install it and they keep saying reinstall it from Google play. I dont know whats the problem with it
my app is in scanning mode and after scanning the connection keeps losing again. my data won't transfer why
worst app. always stuck when its reached 99%
Samsung dirty Google dirty they all thieves and hackers
but some how I am at risk of getting hacked
This "app" consists of 99% ads.
no no no
i have never used this app the whole time I have had my cell phone because I dont know how it works still trying to figure it out
wasted 2 hours of my life will not transfer anything out downloaded over a hundred apps i would never want did not transfer any apps or info from my old phone so not ever use this waste of time this app should be removed from existence. that one star rating is far higher than this app deserves
does not update
horrible can't uninstall
It did not work
it over wrote all my settings and I can't uninstall it
bad, I do not want! app
needs to be fool proof we are struggling and wasting time!
Doesn't work to back up my watch. I have a Samsung watch 4 and a Motorola phone. You can't back up the watch as it tells me to just copy a qr code that doesn't exist. I also can't find or download the app on my watch so maybe it could sync that way.
it needed a gig of free space to work.
This app does Not transfer from Galaxy to Pixel devices! Specifically on Galaxy phone there is option "send"&"receive" but on Pixel it opens "send only option. Not good at all. Still, 2 stars as it was Ok between Samsung phones
this update is not working for m52 5g. I unstall and re-installed app but same problem face this time what can I do?
transfer quit at 85%, twice! Annoying!
Sentiment summary
70%
Positive (4-5★)
6%
Neutral (3★)
24%
Negative (1-2★)