Review Insights · Google Play
Samsung Smart Switch Mobile
Samsung Electronics Co., Ltd. · 508,951 ratings · ★ 3.8
3.8
★★★★★
508,951 ratings
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Top complaints - extracted from 39 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"phone"
6 negative reviews mention this · 15% of all complaints
★★★★★ "I want this off my phone" - Allen Loving
2
"work"
5 negative reviews mention this · 13% of all complaints
★★★★★ "This is horrible software that freezes and locks with zero error messages. I wasted so many hours retrying to get this garbage software to work before giving up and having to manually set up my new Galaxy phone." - DW Smith
3
"data"
5 negative reviews mention this · 13% of all complaints
★★★★★ "used it to switch to my current phone... now it's just sitting there in the background collecting more and more information (according to the app data)" - Chevrolet Corvette lover
📋 All 39 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
worst app ever!
bad experience
I don't like it at all
I want this off my phone
There is only an option to send, not to receive. useless.
I've been hacked and this has something to do with it.
used against me
never use it
This is horrible software that freezes and locks with zero error messages. I wasted so many hours retrying to get this garbage software to work before giving up and having to manually set up my new Galaxy phone.
used it to switch to my current phone... now it's just sitting there in the background collecting more and more information (according to the app data)
Some\nBody used this app to steal all my information in personal photos.\nWithout even having to put in a password
I'm trying to receive on my new phone but it's only giving me option to send. which defeats the whole purpose of this app
terible
verybad
didn't even work.
don't want this
good
Worst app I've ever used. 12 hours (so far) of messing around trying to transfer from S23+ to S26 Ultra, and not once has it come close to successfully achieving what it's supposed to. I've tried transferring data in smaller batches, but anything larger than a couple of hundred MB just fails to get beyond about 50% completion. Embarrassingly bad from Samsung.
to many comercials
wouldn't work.
on my 4th try, even bought an expensive data cable with the most capacity... Just hangs on Editing Assets and never comes back...
Scam
can't find anyway to uninstall! grrrrrrr it has screwed my phone up!
no me interested it from
Junk, bloatware, useless. Unable to uninstall
I don't need this!! It serves no purpose!! I've turned the auto update off and it still updates!! Fix it ASAP!!!
This is the most stupid transfer data app ever , I tried it with my new device and they all said transfer data and I couldn't change them back even after reinstalling it and the thing is there is no receive data option or no option for Apple and Android just like Samsung says but it isn't even there.
this app asks for permission for my contacts , calendar and call logs. All of which are unnecessary and should be private. these days our data and info are sold to the highest bidder, it's unnecessary.😡
simply doesn't work. totally useless.
it doesn't work. newer had worked since the app was on Google Play. its looking for connection in 🇨🇳 ?
sitting at pending update for half an hour before can even start transfer
only if there's negative numbers
no rubbish
get this damn app off my device you have allowed over 2K$ in fraud seriously worst app ever and there so many mazes for someone to go i seriously hope you are proud of yourself what a great idea for someone who was treating themselves to a new device ... only to be stolen from
very poor connection thank you
wrong wrong for someone to be allowed to use things like this to steal my money
when you copy settings it loses a lot of them
don't like it
if your doing by Bluetooth then consider your day booked up. Dont believe their little time left clock because it lies. Might as well have a little elf inside the phone writing code for each upload in real time cause this app is slowwwwwwww!
Sentiment summary
69%
Positive (4-5★)
6%
Neutral (3★)
25%
Negative (1-2★)