Review Insights · Google Play
Samsung Wallet/Pay (Watch)
Samsung Electronics Co., Ltd. · 39,026 ratings · ★ 3.5
3.5
★★★★★
39,026 ratings
🎯 Build a better version
Top complaints - extracted from 64 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"samsung"
17 negative reviews mention this · 27% of all complaints
★★★★★ "samsung wallet doesnt wanna work on my phone" - busisiwe dumakude
2
"watch"
17 negative reviews mention this · 27% of all complaints
★★★★★ "Absolutely abysmal experience, I downloaded this app, it never worked, it made my watch performance worse, and I cannot uninstall this." - Pritam Mondal
3
"card"
15 negative reviews mention this · 23% of all complaints
★★★★★ "Managed to log in once, and only add one card, every other card i attempted to add would result on the cards not being able to validate. Then after a few days of use, it wiped my user and card data, and doesn't even let me login, rendering …" - Big Boo
4
"work"
14 negative reviews mention this · 22% of all complaints
★★★★★ "samsung wallet doesnt wanna work on my phone" - busisiwe dumakude
5
"wallet"
11 negative reviews mention this · 17% of all complaints
★★★★★ "samsung wallet doesnt wanna work on my phone" - busisiwe dumakude
6
"doesn"
11 negative reviews mention this · 17% of all complaints
★★★★★ "samsung wallet doesnt wanna work on my phone" - busisiwe dumakude
7
"working"
9 negative reviews mention this · 14% of all complaints
★★★★★ "not working ❌" - Arick Marak
8
"phone"
7 negative reviews mention this · 11% of all complaints
★★★★★ "samsung wallet doesnt wanna work on my phone" - busisiwe dumakude
9
"galaxy"
7 negative reviews mention this · 11% of all complaints
★★★★★ "My galaxy watch active2 keeps insisting on installing this app. I did it to make it stop but the watch keeps opening the Samsung pay app which I don't use. Samsung no longer supports other phones (mine is a Motorola razr) My watch is useles…" - Lei
📋 All 64 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Not recommended
samsung wallet doesnt wanna work on my phone
I'm unable to use the wallet as it keeps on asking for confirmation of password. After confirmation also the same screen keeps on coming.
Absolutely abysmal experience, I downloaded this app, it never worked, it made my watch performance worse, and I cannot uninstall this.
My galaxy watch active2 keeps insisting on installing this app. I did it to make it stop but the watch keeps opening the Samsung pay app which I don't use. Samsung no longer supports other phones (mine is a Motorola razr) My watch is useless now because the prompt consumes the battery. There's no solution to this issue whatsoever
not working ❌
Managed to log in once, and only add one card, every other card i attempted to add would result on the cards not being able to validate. Then after a few days of use, it wiped my user and card data, and doesn't even let me login, rendering the whole experience of paying with my watch using samsung software an annoyance. The easiest solution was switching to Google Wallet, all my cards were registered in a minute there, and i can pay with my watch again without issues.
states watch is not compatible and crashes. The watch in question is a Galaxy Watch 8.
I don't want pay with my phone ! and this app don't stop notifying my watch, every 5 minutes jack my watch not able to use even when when not allow. I force it to stop and still jack my watch.
doesn't support Samsung wallet payment
won't let me add bank card on Samsung frontier 3
heer cant add the bank card heer for the add card
doesn't work
bakvas
cant register card
worst
Cannot use as it NEVER validates my card and keeps saying "try again later".
can't add payment card
useless
Does not work with a non Samsung phone. This is especially frustrating as in India, you cannot use Google wallet or pay to tap and pay on galaxy watch!
very worst 😕
cardit card bill payment not available?
keeps going on a loop of verification of samsung account
galaxy s21 ultra not saput
doesn't work on Pixel 10
used to use this all the time using my watch to pay for things with my debit card. 3 days ago it would no longer validate my card. tried removing the card from the app and the watch, now it wont let me add the card and constantly says cannot connect to server or cannot validate card try again later. tried resetting the app, nope. tried uninstalling the app and reinstall it, went through the whole procedure of setting it back up. still cannot add the card to use with my watch
not working
makes my galaxy watch unable to work as it drains battery and does nothing but show this app for brief time its on.
Response time at transport gates/ terminals very slow. Using the transport card function in-app. Takes 1.5 to 2 seconds. it didn't used to be so slow but since recent update been significantly slower. Please improve. Using Watch7 and at Singapore location.
it simply doesn't work
Was working fine then it asked me to verify account. I tried and it kept reloading the verify screen. Uninstalled it, now it says version is not supported on my device. It has downloaded from play store but no app icon appears on the home screen. think there is an issue with most recent update. makes using my Samsung watch harder without the play app on my phone, whole point of me getting the watch. Sort it out Samsung!!
constant spam
Trying to add my card to my watch and wants me to verify card. There is a button to open banking app. once pressed nothing happens. Now I know why I always use Google wallet. Hopefully Google Wallet works with samsung watch ultra. Do better Samsung!!
not workong
would not go any further than to continue screen
good
worst app
mi watch 5 después de actualizar a oneui 8 ha dejado de funcionar y la app igual. menos mal tengo Google wallet
poor not needed cant delete no matter what you spend
bad apps no work
doesn't work. fails to activate any card. fails at its sole purpose for existing.
does not work on a galaxy watch 8 classic
Not working for Watch 4 very disappoint 😔 Imagine that you can pay via GooglePay using Samsung watch 4 , but you can't pay via SamsungPay using Samsung Watch 😆😬 BTW it's not a joke 😂😂
I want download this apps
damn thing doesn't work at all update: damn thing still doesn't work. samsung not useful. Ive got a SM-R800 and samsung pay doesn't register the cards for use. it says "Couldn't Register Card. Something went wrong. Try again later." I'm hoping someone find the solution to this.
App doesnt work, have been trying for 2 years now to add a card every way, made sure they were supported, still doesnt work and wish they would actually try and fix their issues.
wouldn't give it 1 star but had to too wrote this review samsung watch with Samsung phone both with the app and widget installed .... phone makes payments but will not no matter how hard I've tried work on my watch ..... just seems not to be compatible or link properly to the phone app really poor from such a giant in the tech world disappointed 😞 and fed up of trying now 😒
abnormal samsung wallet, fake fraud customer care.
doesn't allow me to add any cards says unsupported
horrivel
+ 14 more in the clipboard copy
Sentiment summary
60%
Positive (4-5★)
6%
Neutral (3★)
34%
Negative (1-2★)