Review Insights · Google Play
Samsung Wallet/Pay (Watch)
Samsung Electronics Co., Ltd. · 39,421 ratings · ★ 3.5
3.5
★★★★★
39,421 ratings
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Top complaints - extracted from 66 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"samsung"
21 negative reviews mention this · 32% of all complaints
★★★★★ "Terrible app with a new problem with every update. I had problems using my Amex card on multiple occasions and every time a software update fixed the issue. Samsung support is as bad as the app as they don't do anything other than trying to…" - Secil Yanik
2
"watch"
17 negative reviews mention this · 26% of all complaints
★★★★★ "Terrible app with a new problem with every update. I had problems using my Amex card on multiple occasions and every time a software update fixed the issue. Samsung support is as bad as the app as they don't do anything other than trying to…" - Secil Yanik
3
"working"
14 negative reviews mention this · 21% of all complaints
★★★★★ "not working" - Sean
4
"card"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Terrible app with a new problem with every update. I had problems using my Amex card on multiple occasions and every time a software update fixed the issue. Samsung support is as bad as the app as they don't do anything other than trying to…" - Secil Yanik
5
"wallet"
9 negative reviews mention this · 14% of all complaints
★★★★★ "I do not use my device Samsung Wallet my Rs 500 locked in wallet" - Somenath Chakraborty
6
"galaxy"
8 negative reviews mention this · 12% of all complaints
★★★★★ "I can't even use the app, it keeps redirecting me to an unavailable page in order to get me to install Galaxy wearable, an app that I HAVE. I wanted to use this app, but I can't. thus the 1 star." - Joshua Sobieralski
7
"work"
8 negative reviews mention this · 12% of all complaints
★★★★★ "horrible. it says i need to install the samsung wearable app for it to work. i install it, and it still says i need to install the wearable app! so i can't even get it to work" - Will
8
"phone"
7 negative reviews mention this · 11% of all complaints
★★★★★ "I've tried importing & simply adding the cards, it will not accept them. My phone does, though." - K Mena
📋 All 66 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Terrible app with a new problem with every update. I had problems using my Amex card on multiple occasions and every time a software update fixed the issue. Samsung support is as bad as the app as they don't do anything other than trying to sell you more Samsung products. The latest update seems to have introduced a step to login to the Samsung account before displaying the cards but I never can complete the authentication, so I can't use my watch to pay anymore.
I can't even use the app, it keeps redirecting me to an unavailable page in order to get me to install Galaxy wearable, an app that I HAVE. I wanted to use this app, but I can't. thus the 1 star.
Straight up did not let me download, saying I had to use the "Samsung Galaxy Wearable App," then gave me a broken link. When I found the app myself, this stupid thing just locked me out still
I do not use my device Samsung Wallet my Rs 500 locked in wallet
horrible. it says i need to install the samsung wearable app for it to work. i install it, and it still says i need to install the wearable app! so i can't even get it to work
حملت الويرأبل، ولساعه ما يشتغل
time khrab
Samsung Wallet itself does not appear in Samsung's own UPI app selection menu. I have multiple UPI apps installed, but One UI limits the payment picker to only 10 apps with no "More" option. As a result, Samsung Wallet often cannot be selected at all, making the app useless despite being installed. It's frustrating that Samsung's own wallet is blocked by a limitation in Samsung's own OS. Please allow access to all installed UPI apps or add a "More" button like the Share menu already has.
Why Samsung shut this up down if people have any scammers or any sort of these people across the trick you for your money they can grab all your data from the watch and if you have a Gmail account the account will come all to them and then all your public property stuff and personal stuff will be leaked into their hands They can spend all of your money with no of your nose you're not going to know who did it or whatever happened or somehow you're just going to be super confused
dose not work
I've tried importing & simply adding the cards, it will not accept them. My phone does, though.
The app will not register my card, claiming it is the bank's problem (Capitol One). The bank says it is a Samsung issue. We have been going around on this for almost 2 years. So, the app is non-functional, and Samsung has no interest is addressing the problem.
It is constantly trying to sink from my phone to my watch or my watch to my phone which then wasted my battery down to 18% every day because it's trying to sink and it will not sink nothing constantly trying to say it's sinking from my watch to my phone and it never does sink
not working with watch 4
it's not showing me countries in my region and I can't add my card
it's keep ask to install other app and not working in Samsung 24 plus pro
won't stop popping up on my watch even though I don't have it downloaded on my watch
Why i cant use on my watch 6.it said not compitable anymore
It won't let me sign in. It keeps saying there's an update or newer version but there's not.
why i cant download it on mine galaxy watch 6.very disappointed.it said not supported
can't add cards
worked fine until I got a new phone.start app button not click able anymore
this feels like a virus on my galaxy watch,every minute it pops up on the screen saying (to use Samsung pay set up password ) and now I uninstall from my phone and watch and still keeps popping up .im about to get rid os this watch because this makes unusable.
it asked me to download an hacker app
Doesn't work in Lebanon
change email address
not working 😕 08:02 S Wear ll 82 No network connection Check your network connection and try again. OK
I removed it once and it stopped working and it gave me error 404
I recently redownloaded this on my Pixel 7 to use with my old Galaxy watch. The 'sign in' button is greyed out and won't let me attempt to login. Years ago, this app was fine and worked as expected.
not working, says to update but no update available
it does not want to work it says I should update samsung wearable app
app not working
not working.
not working
don't download samsung Pay is trash it keep looding
not working anymore on watch3
why don't yall have Samsung Wallet for
It's giving me error that watch is not compatible. my watch is Samsung galaxy 8
sudden error, not supported device
Apparently Samsung Pay no longer works with Wells Fargo. Now I can only have Samsung Wallet, which does not work no matter what I do. It won't even open. I REALLY don't want to use Google Wallet. Samsung please fix this.
watch 8 problem
Not recommended
samsung wallet doesnt wanna work on my phone
I'm unable to use the wallet as it keeps on asking for confirmation of password. After confirmation also the same screen keeps on coming.
Absolutely abysmal experience, I downloaded this app, it never worked, it made my watch performance worse, and I cannot uninstall this.
My galaxy watch active2 keeps insisting on installing this app. I did it to make it stop but the watch keeps opening the Samsung pay app which I don't use. Samsung no longer supports other phones (mine is a Motorola razr) My watch is useless now because the prompt consumes the battery. There's no solution to this issue whatsoever
not working ❌
Managed to log in once, and only add one card, every other card i attempted to add would result on the cards not being able to validate. Then after a few days of use, it wiped my user and card data, and doesn't even let me login, rendering the whole experience of paying with my watch using samsung software an annoyance. The easiest solution was switching to Google Wallet, all my cards were registered in a minute there, and i can pay with my watch again without issues.
states watch is not compatible and crashes. The watch in question is a Galaxy Watch 8.
I don't want pay with my phone ! and this app don't stop notifying my watch, every 5 minutes jack my watch not able to use even when when not allow. I force it to stop and still jack my watch.
+ 16 more in the clipboard copy
Sentiment summary
60%
Positive (4-5★)
6%
Neutral (3★)
34%
Negative (1-2★)