Review Insights · Google Play
Santander Mobile Banking
Santander UK plc · 354,876 ratings · ★ 4.7
4.7
★★★★★
354,876 ratings
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Top complaints - extracted from 69 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
14 negative reviews mention this · 20% of all complaints
★★★★★ "Never had any problems with the app until this past week. It keeps crashing when I open the app, then on the next open crashes when I go into my account, then gets a step further and crashes when I select to pay someone, on and on like this…" - Nat
2
"update"
11 negative reviews mention this · 16% of all complaints
★★★★★ "Updated app required me to manually put in login details.... which I don't know, as they were automatically saved on my phone. It has taken me over an hour to login including 38 minutes on the phone with the helpline where they told me to g…" - neil wrightson
3
"bank"
8 negative reviews mention this · 12% of all complaints
★★★★★ "new security measures make app unusable and you have to give information to each device will change bank on monday" - chris buchanan
4
"phone"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Updated app required me to manually put in login details.... which I don't know, as they were automatically saved on my phone. It has taken me over an hour to login including 38 minutes on the phone with the helpline where they told me to g…" - neil wrightson
5
"santander"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Never had any problems with the app until this past week. It keeps crashing when I open the app, then on the next open crashes when I go into my account, then gets a step further and crashes when I select to pay someone, on and on like this…" - Nat
📋 All 69 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
always glitching asking to force stop the app
new security measures make app unusable and you have to give information to each device will change bank on monday
Updated app required me to manually put in login details.... which I don't know, as they were automatically saved on my phone. It has taken me over an hour to login including 38 minutes on the phone with the helpline where they told me to go back and forth between the website and the app trying to work out all the login details. It needs 10 numbers for one bit, 5 numbers for another and then a password that I will never remember as it won't allow me to use a character that I want to. Argh
Profoundly disappointing. Why should I be subliminally pressured into buying a new batphone, while this one works perfectly, simply because 'you' have decided to upgrade without considering the interests of all customers? it is, after all, ultimately our money not yours. Shame on you. Thanks but no, thanks. I will buy a new phone when *I* choose to. I am confident that you will not respond to this considered comment, but you did ask for feedback. suck it up when you get it! Bye-eeeeee.
I'm sick and tired of having to keep updating the banking app, it's absolutely ridiculous
wanting more free information or account will be restricted is a utter disgrace you nosey gits
I need to prove my ID but the app won't scan my ID, I am following the instruction but it keeps saying it has problems, this is stupid that I have to go to a branch when I shouldn't need to pay for parking and stand in line in the branch, when I get this sorted out all money is coming out.
The worst app and the worst bank, all because I choose, like many billions of people, to buy a new phone, Santander decide that I must be a hacker or fraudster so block me from my own account! A scammer with the correct login and account details no less 🙄 Shame their security isn't as great with ACTUAL scammers! Time to find a new bank I think!
When it works it's fine but it's so temperamental, haven't been able to log in for about a week, the app just closes itself. Has happened in the past too, it just periodically stops working
Unable to pay credit card, the icons are continually loading! I downloaded onto another device, and I'm still having the same issue.
not working
this App is rubbish. Constantly demanding ID picture/ documentary confirmation...then it won't let you take your pictures! Is this the " loop " folks refer to ? Wish I had stayed with OTP text to get into my account instead of these shenanigans! SORT IT OUT OR IM MOVING TO ANOTHER BANK !
app never showing true balance even though theres constant app maintenance, have to always go to the website
running so slow not up dating info fast enough better of going on line
Unprofessional incompetence staff members untrained should not to be working in the banking services ai chat absolutely terrible no way to contact anyone 5days a response came via a Human support :DISPUTES LIES RECORDED DELIVERY POSTAGE THEY CLAIM IT HAS NOT BE HANDED I DESPITE RECORDED DELIVERY THEY ARE GASLIGHTERS INSTAGRAM AND APPLE ALLOWED MY DATA TO BE EXPOSED MY BANK STATEMENTS SHOW HOW UNSECURED THIS APPIS ON INSTAGRAM AND TIKTOK FOR SAD SO CALLED DISCUSSIONS TAKE YOUR BANKING ELSEWHERE
if you restrict my online banking account because i dont have a in date passport and you feel the need to age verify a account knowing the age of the owner im switching banks entirely.
Delays in transactions? What is wrong with this app recently? I make a transaction or transfer and sometimes it shows immediately and sometimes hours later? Really frustrating and not helpful in managing my account Everything is up to date and thus started over recent days. e.g. I made a payment to my credit card and did an internal transfer from my savings to my 123 account. Balance didn't reflect and neither transaction appeared until overnight.
:edit: this is in the app, not on a browser. If the app uses the (only) browser on the device to open this page, it is still a santander app issue. UI bug on Boosts pages. The red menu bar at the bottom is hiding important information on boosts (specifically my offers -> activated, but occurs on all pages). I need to email a company as the boost purchased is bogus and all I can see is the top half of the sentence "for enquiries please email" and the page won't go any further up.
Stopped working on GrapheneOS. Reports the phone is rooted, when it is not. Will be switching banks.
Another useless update - PLEASE PLEASE get rid of that fixed menu making the app almost unusable. yet another update where you've added new features NO ONE wants, original complaint still stands - please please remove that fixed menu covering most of the screen leaving just a small area for the account - this makes the app almost unusable - ridiculous
It crashes and closes after the splash screen. Very disappointing. It was fine when it worked, though, but I can't use it now, so I'll have to get used to using OTPs and the web interface.
been unable to update the app as it says not enough storage. no matter how much I've deleted a lot of stuff. I now have a circle going round & round & not doing anything
Very clunky design and not user friendly. Impossible to find what you need.
no notification when money goes in or out.
why has my current account disappeared from the app? and why do I keep getting a confirm details notification.
Sick and tired of the app freezing when I am directed to the app to approve a transaction by a merchant. 🤬
Recently update made the app instable i need to start 6-8 times and maybe start not crash
been having problems with this app verifying all of my IDs. It just refuses to work and soon it will lock me out of my online banking. getting the feeling it time to switch banks and just close my account
tried 4 times to update app keeps saying you need to update just hangs
you keep making us update the app which takes up lots of space
Useless, can't get past accepting terms and conditions!
Unable to use without updating when I have no space!
cannot open
too many changes and questions that other banks don't do no
keep getting updates which require me to uninstall nearly every app on my mobile, how Come?
rubbish
goodbye, security is important but not when it becomes a daily frustration. got fed up so left and no one cared
doesnt work since the update
I am being prompted to confirm my banking credentials, which is preventing my access to the Santander mobile banking application.
Will not let me renew my app.
terrible
Why is there a need to have to keep updating the App every week or so? It was updated on 2 June 2026 and now requires updating again. Blooming nuisance.
i was a victim of theft , was given a crime reference by the police, my card and details were stolen from my property, i am an aging vunrable man of 60. i live alone and suffer mental health. When my benefits went into my account which ive had for 40years i had to phone to get acsess to my funds, but after a short period was advised to open another bank account, i begrudgenly did this but payment went to santander and £250 was taken by the bank, i felt i was robbed again! should never happen !!!
takes uptoomuch space/memory on my phone !! not happy as forces me to delete other Apps.
awful
frustrating especially for those without technology experience E.G the elderly and vulnerable
I can't get into on line banking ........
terrible won't except people age on photo id.
it will not finish update. it stats its 100% complete but when I go back to log on ,it states I need to update app. its awful 😖
Rubbish
+ 19 more in the clipboard copy
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)