Review Insights · Google Play
Scalable Capital Bank
Scalable GmbH · 39,292 ratings · ★ 3.8
3.8
★★★★★
39,292 ratings
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Top complaints - extracted from 55 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"login"
16 negative reviews mention this · 29% of all complaints
★★★★★ "Login page is all black. Useless" - Dine Muattr
2
"account"
10 negative reviews mention this · 18% of all complaints
★★★★★ "Scalable overcharged me withholding tax in November 2025 and they still haven't resolved the issue even after 6 months of emails and calls. Their customer support is completely useless. If you ever need any help with your account you will b…" - Matt Werbin
3
"doesn"
9 negative reviews mention this · 16% of all complaints
★★★★★ "sure you can buy stocks but a lot of times the app doesn't even load when the market is down. you can't pull your funds. idk what's the point. feels like a scam" - Divya Shyam Singh
4
"market"
7 negative reviews mention this · 13% of all complaints
★★★★★ "The server is too slow and often crash when thr market is busy during big breaking news" - Yohanes HRP
5
"support"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Scalable overcharged me withholding tax in November 2025 and they still haven't resolved the issue even after 6 months of emails and calls. Their customer support is completely useless. If you ever need any help with your account you will b…" - Matt Werbin
6
"update"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Scalable overcharged me withholding tax in November 2025 and they still haven't resolved the issue even after 6 months of emails and calls. Their customer support is completely useless. If you ever need any help with your account you will b…" - Matt Werbin
📋 All 55 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
one week, multiple emails, and a phone call, and they still haven't managed to verify a simple proof of address. This is something AI could check in seconds, yet I'm left waiting indefinitely with no timeline for a manual review. If a routine document check takes this long, how am I supposed to trust them with my money? What happens if something actually urgent comes up, will that also sit unresolved for weeks? I'd read good things about the company, which makes this very disappointing
The server is too slow and often crash when thr market is busy during big breaking news
Login page is all black. Useless
Scalable overcharged me withholding tax in November 2025 and they still haven't resolved the issue even after 6 months of emails and calls. Their customer support is completely useless. If you ever need any help with your account you will be on 100% your own. This company is not serious about protecting your money. If you really care about your assets go with a legitimate established broker. UPDATE: The canned response from "Nina" is laughable. Still no customer service received.
--- Edit: 2 weeks later and I'm logged out again. This time I enter the credentials and instead of logging in, I get kicked out to login page again. --- Recurring login issues! The session times out once in a while and I just realized that when my default browser was set to Vivaldi , it was impossible to log in because the interface to enter the credentials never showed up! I resolved it by switching over the default app to chrome.
permanent log out fix this!!!!
not available across globe. affects iPhone users who are resident in Germany but are having account in other countries. seriously this is useless
Seit der letzten Update die Knöpfe für Sparplan und Verkauf funktionieren in der App nicht mehr.
unreliable. can't log in since more than a week. app stuck on spinner
I am really unhappy how the security transfer happened to SC, I can not correctly see my portfolio in overview, i can not see the moved amount and their buy in price correct in 3rd party apps like Getquin, or Finanzfluss I have to manually edit those transactions.
sto avendo problemi ad accedere all'app
sure you can buy stocks but a lot of times the app doesn't even load when the market is down. you can't pull your funds. idk what's the point. feels like a scam
Terrible experience until now. After two weeks they have not finished checking the requested documentation for opening the account. I believe I will make use of my withdrawal right and open the account somewhere else with more customer oriented service.
Extremely unreliable. Just one back button click and the app was logged out. Trying to login since then but it goes in endless loop of "Login being verified" which takes ages and ends up with "Login not verified. Request has expired. please try again". for no apparent reason (internet, app update). i dont have access to my accout for hours now. Web requires paired up which is paired but cant be logged on to. Really disappointed scalable team.
sobald ich mich anmelden komme ich den Einstellungen-Screen. ich kann nicht mal zurück oder auf irgendeine andere Seite. die App ist bei mir NUR der Einstellung screen. wenn ich mich über den Desktop anmelden will, soll ich es über die App bestätigen. geht nicht, weil ich ja nur den Einstellungen screen sehe. Neuinstallation und alles andere funktioniert nicht. noch nie so frustriert gewesen. zum Glück hatte ich noch nichts gekauft auf der App, sonst hätte ich große Probleme.
Very confusing onboarding experience. After completing the identification process, I received an email saying my account would not be opened. A few minutes after requesting deletion of my personal data, I received another email confirming that the account had been opened successfully. The contradictory communication made the service feel unreliable.
1. The app kept loading screen and I was not able to login for the whole day. 2. The app is boring if you don't update to premium, even though they still charge fee on trade (Trade Republic does ways better in terms of this).
more of a review of the customer service of this bank. pretty much non existent. will not answer the phone. glad the issues popped up at set up so I could see their behaviour early. stay away
won't open when the market is volatile
app won't let me log in. Once I enter my login data, i just get sent back to the starting page without any information.
Unable to login. Just after entering credentials it just shows blank page. I can't even open my account from browser as well, as it needs token from app. Why can't you switch to otp based 2FA. I am unable to perform any transactions in my account and silly thing is you can raise complaints only after logging in from your profile section. I will better switch to some other trading services. It was a waste of time putting my money here.
My savings plan has not been detected from my account and I don't know why?
I have been logged out and not able to login on a day when market is 5% up. I can't book profits and losing money every minute. I spoke to 3 different persons, each giving me hopes but no working solution. This is fraud.
App won't load when the markets are volatile. Unreliable for daily trades.
I was hoping for a reliable neobroker. Unfortunately, that's not it.
Most of the time App is not loading, we have multiple scalable accounts in the family, it's always the same with everyone. The app needs some serious maintenance.
App doesn't work with wifi. Need mobile network. I live out of town with poor mobile network. cannot use desktop/web as well since that needs 2FA on mobile which again doesn't work with wifi. I use IBKR and it works perfectly fine in both my mobile & desktop.
It's just doesn't work, when I need it iOS - Degraded Performance Android - Degraded Performance Web - Degraded Performance
I am currently locked out of my account and unable to log in. The app keeps showing an error and puts me into a login loop. It seems i need a 2FA setup but the app won't let me set it up. It's surprising and shocking experience for a financial app. I’m unable to contact support-the messaging option is not working, and the call support feature is unavailable. I need urgent access to my account. Please assist as soon as possible.
You are automatically logged out everyweek. Click on login, opens browser, enter credentials after login, it again shows login page in app. Fix this issues. Update: Even after enabling two-factor authentication (face scan), you are not able to login with that. Every few days, you have to clear the cache and log in again. please fix it
once again today morning, like last time in feb.2026. whenever there is big market movement app doesn't work. can't see anything other than spinning wheel for the roughly last 1 hour. Also tried website. Same issue. Happens many times in the last 1 year. Big time opportunity loss...
constantly errors when trying to log in. your balance changes weirdly. just doesn't feel trustworthy or safe
I'm really disappointed with the Login process. The app won't let me sign in whenever there's a critical phase and i want to buy or sell during high volatility.
the app doesn't load and uninstall doesn't help either. this is a long standing problem and not being solved
Account opening is on hold for a few weeks and support simply ignores you.
Dual app support not working on OnePlus 13. It was working few days ago. Was it intentional?
Totally unresponsive in critical moments
Unable to login Buggy and featureless app.
Over 6 years I had repeatedly problems with the app, esp. after updates. Latest example, at the moment I cannot login to the app as it 1) didn't recognise my phone as saved device and 2) doesn't use my correct email as part of the 2-factor authentication when i tried resetting it. Replies on help requests take normally forever (Ticket: 02896413)
They closed my account without any explanations despite me following all the rules.
Stop orders are executed as market orders every now and then, ignoring the stop instructions. Customer service is providing no solution since two months. Inacceptable!
Cannot view annualized returns (TWRR). Need to pay to export transactions as CSV
Too offen the login to the app is not working or very slow. Reinstalling the app & reset 2FA, is a temporary solution, but after a couple of days same issue again. Not reliable. using Samsung Galaxy S24
Die App ist schon ziemlich wackelig. Flickert ständig wenn man etwas macht; wenn man nachdem man in irgendeiner Liste runter gescrollt hat, irgendwo rein geht und dann auf "zurück" drückt sieht man erst für einen kurzen Moment die Stelle, an der man sein sollte, aber dann springt die Liste ganz nach oben; in der Monatsansicht werden für das eigene Vermögen und Diagramme der Wertpapiere, aus denen es besteht, unterschiedliche Zeiträume für den Monat verwendet; neulich war die App ganz kaputt
Support bot is useless. It took me a lot to be able to create an issue using it, and I am still not sure if it was actually created, I haven't got any confirmation.
Erstes Review, weil die App für eine Banking-App viel zu buggy ist, jetzt noch ein nerviger Bug dazugekommen ist, und Scalable keinen bugtracker o.ä. hat. Support ist eine loop von chatbot -> FAQ -> Website -> chatbot. Keine Reaktion auf E-Mails. Neuer Bug: wenn man ein Asset aus Portfolio oder Watchlist anschaut und dann zurück geht, landet man immer ganz oben, verliert die Position in der Liste. Größter Bug: Kein Login möglich. Für mich lösbar durch wechsel WiFi <-> mobile Daten. Oft gemeldet.
Die App ist auf Android-Flaggschiffen (wie dem Pixel 7 Pro) trotz stabiler 100-Mbit/s-Leitung unerträglich langsam. Das Laden von Charts und Kontoständen dauert Ewigkeiten. Schlimmer noch: Sobald man aus einem Ticker zurückgeht, lädt sich die gesamte Watchlist neu und man landet wieder ganz oben. Extrem frustrierend, wenn man schnell reagieren muss. Zum Vergleich: Auf dem regulären iPhone meiner Frau läuft exakt dieselbe App butterweich und blitzschnell. So macht Trading kein Spaß!
Ständig neues einloggen, 2 Faktor Authentifizierung die keine ist und kleinere nervige Bugs. Es wirkt unprofessionell und "zusammengebastelt" und nicht wie ein durchdachtes Projekt.
In the recent update I see the historical data up to max one year, older data are not available anymore and that's a NO-GO for an investment app. one year horizon is never enough. it's a really bad downgrade. At the same time it's really annoying that the expiration date of the options are not displayed in the app and the users must go to the website. like every time we have 5 more clicks and coming back requires authentication. very bad ux to save data and API calls?
I've been trying to login but it always ends up in a blank screen. did something change recently?
+ 5 more in the clipboard copy
Sentiment summary
63%
Positive (4-5★)
15%
Neutral (3★)
22%
Negative (1-2★)