Review Insights · Google Play
Scanner App - Scan PDF & Docs
TapSuite · 138,344 ratings · ★ 4.3
4.3
★★★★★
138,344 ratings
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Top complaints - extracted from 43 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"scan"
7 negative reviews mention this · 16% of all complaints
★★★★★ "does not work, only generates a single page render AFTER scanning all of your pages" - Loïck Goupil
2
"download"
6 negative reviews mention this · 14% of all complaints
★★★★★ "could not for the life of figure out how download my scans or email them. when i did email them they failed to download. i was running on a deadline to send documents and wanted an app that could take scan like quality photos. but this was …" - Steven Le
3
"free"
5 negative reviews mention this · 12% of all complaints
★★★★★ "NOT free, was not able to do a single scan without subscription. The subscription appears to be $10 WEEKLY, and others have reported there is no in-app way to cancel the subscription. Whatever you pay with better have ability to stop paymen…" - Lori RES
4
"subscription"
5 negative reviews mention this · 12% of all complaints
★★★★★ "NOT free, was not able to do a single scan without subscription. The subscription appears to be $10 WEEKLY, and others have reported there is no in-app way to cancel the subscription. Whatever you pay with better have ability to stop paymen…" - Lori RES
📋 All 43 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
doesn't convert PDF to word as they promised,what a waste of my time😡
please refund my 2200 I have cancelled my Autopay but why this deducted automatic. very bad services
they keep charging my account without a clear way to stop me service I don't recommend this app
does not work, only generates a single page render AFTER scanning all of your pages
could not for the life of figure out how download my scans or email them. when i did email them they failed to download. i was running on a deadline to send documents and wanted an app that could take scan like quality photos. but this was a waste of time.
Would give negative stars if possible 🤷♀️ don't download, enough said!
we need to pay for weekly basis
good
Not free, can't scan and share without payment, and not informed at onset
Unable to unsubcribe. Will be opening a dispute with my credit card company. Do not purchase!
Advertised as free, its a paid app
DO NOT DOWNLOAD. I needed to scan and return my lease to my landlords. The app didn't save a single selection, wouldn't save the document, and kept pressuring me to pay for the full subscription. I decided I'd pay the 50 cents for a week (which, by the way, automatically increases to $10 if you don't cancel in 7 days), and it STILL didn't to the ONE THING I needed. I wasted half an hour to download and mess with an app that just cropped my pictures. Shameful.
continues to shut down and unable to share the PDF once scanned
Total scam artists. They charge just for a sharing an e image. Ended up using the Google drive scanner, it's already in all Android phones and is cheaper and better !!
app is a scam, do not download
want to cancel but very difficult. thought i had already then was charged
so tired of everything having a subscription. $10 a week is robbery. make a normal business plan. what happened to even just selling an app one time payment? like anyone's going to use this app to justify 9.99 a week
single mobile picture fromy phone looks much better than using pic via this app to " scan " to a pdf
pretend to be free, but when you try and share, you have to subscribe. scam, avoid
good scan the view is clear
will not let u send
Doesn't let me save.
hell na
terrible. do not recommend.
pathetic quality and hard to use. and they make you pay $0.49 up front? the audacity.
disgusting app. just disgusting. if peace of mind means anything to you please never download this app. this app has emerged from the darkest pits of hell and was created for the sole purpose of inconveniencing you. please never download it. tell as much people as possible to never download this app. its worthless. like dirt.
bait
bayar kabeh asuk
Not good. very costly
blurry copies and can't get it to work right
you suck you dont even give options if we I dont want a subscription you waste my time why did u even made this app ITS SO USELESS
why does it say free when you can't even extract files without paying, it's not even expensive but shady asf, and only cus of that im not paying
awful app, can't even change the order of pages on your PDF.
It is not very good.
worst app I EVER USED
Deserve Zero stars !!! The worst possible app. I deleted app as the price charged weekly is ridiculous. They charged me in any case again. Can't see on app where I can stop "subscription "
good experiance
very bad experience no conversion is possible here it is a ford
rip off kept charging me for something I didn't want or need I never gave permission for anything
NOT free, was not able to do a single scan without subscription. The subscription appears to be $10 WEEKLY, and others have reported there is no in-app way to cancel the subscription. Whatever you pay with better have ability to stop payments (Google play or credit card). Cancelling the subscription screen brought me to another offer for $20 a year, which would be reasonable, BUT... Your scans aren't encrypted and there's no expectation of privacy for what you scan. I'm out.
It's a paid app
Just trying to use the app costs money. i can only scan one picture. it doesn't go to the second picture at all. And i really can't afford to pay ten dollars a month for an app i only need to use once.
app does a horrible job of finding the edges of documents in the camera scanning feature. not worth the download. counting objects feature is neat tho
Sentiment summary
81%
Positive (4-5★)
5%
Neutral (3★)
14%
Negative (1-2★)