Review Insights · Google Play
Schiphol
Amsterdam Airport Schiphol · 40,311 ratings · ★ 4.9
4.9
★★★★★
40,311 ratings
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Top complaints - extracted from 11 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"information"
3 negative reviews mention this · 27% of all complaints
★★★★★ "it is great when it works, but too often I have had wrong flight information displayed, at times even showing that my flight was taking off hours earlier than it was due to delays. So it's great when there are no delays, but if anything goe…" - Vlada Lakce
2
"times"
3 negative reviews mention this · 27% of all complaints
★★★★★ "it is great when it works, but too often I have had wrong flight information displayed, at times even showing that my flight was taking off hours earlier than it was due to delays. So it's great when there are no delays, but if anything goe…" - Vlada Lakce
3
"update"
3 negative reviews mention this · 27% of all complaints
★★★★★ "used to be great app, new update shows far less information on busy and actual waiting times security" - Vinnie VG
📋 All 11 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Search for "water" on the map doesn't find water fountains.
it's currently showing me my cancelled flight as on time. good thing the airline notified me so I didn't go to the airport like an idiot. I'm curious what the app will show after the departure time has come and gone, then I will uninstall yet another useless app
pleased to confirm that the parking option is still not working. you still cannot see your reservations and frankly I believe that it never worked. by the way departure information is wrong and it does not update
I hate the re-design. The old interface was so much better: easy to use, intuitive and very very beautiful.
This is a must-have when flying to and from AMS. Very sadly, though, in a recent update (version 11.18.2, build 7070775) they added a killswitch that blocks the app from running if you don't have Google Play installed/enabled. Please remove that killswitch!! Better yet, go back to how version 11.6.3 (7070720) was, which fully worked without Google Play Services, even the airport map.
cannot reserve parking nor view existing reservations.
it is great when it works, but too often I have had wrong flight information displayed, at times even showing that my flight was taking off hours earlier than it was due to delays. So it's great when there are no delays, but if anything goes wrong the app is totally useless unfortunately.
Device: Xiaomi 14 Ultra (HyperOS) Issue: App shows AM/PM instead of 24-hour time My phone is set to 24-hour time format and region is Netherlands. Despite this, the Schiphol app displays times in AM/PM. This seems to be a localization bug on HyperOS/Xiaomi devices. Please fix this so the app follows the system 24-hour time setting.
used to be great app, new update shows far less information on busy and actual waiting times security
how to make a downgrade of the app design? ask the schiphol team who made this decision. They're successful at that:)
Great way to get updates. But started using Play Attestation, now forces you to install through Play and have Play services. SHAME
Sentiment summary
100%
Positive (4-5★)
0%
Neutral (3★)
0%
Negative (1-2★)