Review Insights · Google Play
Scooter's Coffee
Scooter's Coffee · 3,995 ratings · ★ 4.4
4.4
★★★★★
3,995 ratings
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Top complaints - extracted from 20 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"points"
5 negative reviews mention this · 25% of all complaints
★★★★★ "I had to go back through to get my order right and they didn't give me my points for my birthday or my bar for my ride or die day" - Genevieve Mayberry
2
"didn"
3 negative reviews mention this · 15% of all complaints
★★★★★ "you guys need a cancel button in the app. didn't know a location closed at 8:30pm, arrived to pick up my mobile order right at 8:30pm and they were closed. so I didn't get my order and didn't get a refund. 🥺 PLEASE put a cancel button in t…" - Sheila G
3
"order"
3 negative reviews mention this · 15% of all complaints
★★★★★ "you guys need a cancel button in the app. didn't know a location closed at 8:30pm, arrived to pick up my mobile order right at 8:30pm and they were closed. so I didn't get my order and didn't get a refund. 🥺 PLEASE put a cancel button in t…" - Sheila G
4
"orders"
3 negative reviews mention this · 15% of all complaints
★★★★★ "easy to process and start orders, but doesnt have the full menu to choose from." - Angelica Norris
5
"give"
3 negative reviews mention this · 15% of all complaints
★★★★★ "I had to go back through to get my order right and they didn't give me my points for my birthday or my bar for my ride or die day" - Genevieve Mayberry
6
"coffee"
3 negative reviews mention this · 15% of all complaints
★★★★★ "The smile points expire. No bueno. Caribou coffee points do not." - James Wisecup
📋 All 20 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
the apps not working for the last 2 days so I deleted it to reinstall it and now it's just doing that little circle loading thing what the heck
you guys need a cancel button in the app. didn't know a location closed at 8:30pm, arrived to pick up my mobile order right at 8:30pm and they were closed. so I didn't get my order and didn't get a refund. 🥺 PLEASE put a cancel button in the app!!!!
idk where else to say this but the Cherry Cove Rebull Infusion is broken in the app. It says "Choose Flavors: Two Minimum" but the only option is coconut so it's impossible to order the cherry cove thru the app for pick up. have to make my app order plus an additional order at the window. hope it can get fixed.
I had to go back through to get my order right and they didn't give me my points for my birthday or my bar for my ride or die day
Normally love the app but on the android version something happened with the last update and now cold foam is no longer an option for any of the cold drinks excluding the iced s'mores latte the just added to the menu. I've sent two emails to the contact email but no replies so far. 5/23/26 Having this issue once again. really annoying.
App is cool to see new drinks available, but needs Gpay/Venmo/PayPal for payment options. Reloading a gift card or putting in a credit card number is not ideal
app is no longer compatible with my phone
The smile points expire. No bueno. Caribou coffee points do not.
app not scanning or giving me my points
don't see the point of using the app if your points expire 220 points expired this month I didn't know until I was going to redeem a free drink
It wouldn't let me sign in and it wouldn't let me reset my password so I'm just deleting the app And I'm going to go somewhere else. I have a lot of other coffee choices in my area.
coupons don't work, app laggy and very buggy, orders disappear
decent app, but the gripes I have with it cost me money.
i went back and forth with them over 2 months waiting on resolve. they are scammers. after refusing to give me my birthday reward and never responding to my customer feedback,I erased the account and never looked back
Never been able to login.
keeps glitching
easy to process and start orders, but doesnt have the full menu to choose from.
way to difficult to get money back on orders, no way to cancel in app, have to call stores directly and then wait up to 2 weeks for your money back.
there's coffee is good but they don't give you the points made four purchases that I never got even one point my granddaughter got a $20 gift card that we have called corporation went to the store and email and still they will not honor it it says error and they will not fix it....$20 is $20
not very user friendly 😔
Sentiment summary
85%
Positive (4-5★)
4%
Neutral (3★)
11%
Negative (1-2★)