Review Insights · Google Play
SeaWorld
SeaWorld Parks & Entertainment Inc. · 12,152 ratings · ★ 4.5
4.5
★★★★★
12,152 ratings
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Top complaints - extracted from 54 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"park"
16 negative reviews mention this · 30% of all complaints
★★★★★ "the fact that the wait times are completely unreliable is beyond annoying when you have to trek halfway across the park to get to some of the attractions. Its easily seen how poorly run SeaWorld is now, especially in comparison to the other…" - Ryan Spooner
2
"times"
12 negative reviews mention this · 22% of all complaints
★★★★★ "the fact that the wait times are completely unreliable is beyond annoying when you have to trek halfway across the park to get to some of the attractions. Its easily seen how poorly run SeaWorld is now, especially in comparison to the other…" - Ryan Spooner
3
"account"
11 negative reviews mention this · 20% of all complaints
★★★★★ "download it because they wouldn't give me a schedule and then they want me to go sign up and set up an account and I don't want this I just got a day pass and wanted to schedule of the shows this is a shity app I give it less than one star." - Steven Corbo
4
"wait"
9 negative reviews mention this · 17% of all complaints
★★★★★ "the fact that the wait times are completely unreliable is beyond annoying when you have to trek halfway across the park to get to some of the attractions. Its easily seen how poorly run SeaWorld is now, especially in comparison to the other…" - Ryan Spooner
5
"wait times"
9 negative reviews mention this · 17% of all complaints
★★★★★ "the fact that the wait times are completely unreliable is beyond annoying when you have to trek halfway across the park to get to some of the attractions. Its easily seen how poorly run SeaWorld is now, especially in comparison to the other…" - Ryan Spooner
6
"pass"
9 negative reviews mention this · 17% of all complaints
★★★★★ "download it because they wouldn't give me a schedule and then they want me to go sign up and set up an account and I don't want this I just got a day pass and wanted to schedule of the shows this is a shity app I give it less than one star." - Steven Corbo
7
"sign"
7 negative reviews mention this · 13% of all complaints
★★★★★ "download it because they wouldn't give me a schedule and then they want me to go sign up and set up an account and I don't want this I just got a day pass and wanted to schedule of the shows this is a shity app I give it less than one star." - Steven Corbo
8
"doesn"
7 negative reviews mention this · 13% of all complaints
★★★★★ "app is hot garbage. it doesn't cache the data locally. we were in the park on a day that wasn't even crowded and it just kept crashing. we would've opted for paper naps over this." - Megan Roberts
9
"show"
7 negative reviews mention this · 13% of all complaints
★★★★★ "download it because they wouldn't give me a schedule and then they want me to go sign up and set up an account and I don't want this I just got a day pass and wanted to schedule of the shows this is a shity app I give it less than one star." - Steven Corbo
10
"ride"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Wait times extremely inaccurate. Ride status is not real time." - Gregory Lyon
📋 All 54 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
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the fact that the wait times are completely unreliable is beyond annoying when you have to trek halfway across the park to get to some of the attractions. Its easily seen how poorly run SeaWorld is now, especially in comparison to the other orlando parks.
download it because they wouldn't give me a schedule and then they want me to go sign up and set up an account and I don't want this I just got a day pass and wanted to schedule of the shows this is a shity app I give it less than one star.
Wait times extremely inaccurate. Ride status is not real time.
Requires an account to use. Useless if you just want to research or use a map. Don't bother unless you're a season pass holder.
charging for everything
Will not let me sign in !!!!
app is constantly showing an error, makes me sign in every time I open it, not convenient, especially if im entering the park and I have to go to the actual website to access passes.
does not work
this app has become unusable united parks you must do better there should be no reason why pass members can not access there benifits and all its ridiculous
I paid for 2 in water dolphin swims and didn't get the tickets had to buy them again at SeaWorld and now it says my money wont be refunded till the 3/21/2026 bought tickets on the 12 took the 189.41 from my account and says pending cashapp says they can't do nothing and I've contacted SeaWorld they said the same thing. I think this needs to be fixed.
app is hot garbage. it doesn't cache the data locally. we were in the park on a day that wasn't even crowded and it just kept crashing. we would've opted for paper naps over this.
where is the actual San diego park app?? update: still a 1 star even though I was able to.get the right park...but logging into the app never works unless I uninstall then reinstall. once logged in, I cannot link my pass, and I've tried many times. This app is pretty useless
This is probably one of the worst theme park apps I've ever seen. Not all rides show wait times shown.The wait times that are on the app are not accurate or reflecting the actual published wait times on ride entrance. ride heights not published on all rides. No mobile ordering from phone. Rediculous that Seaworld requires you to print passholder vouchers because they can't fix the app to only allow 1 time use barcodes... all around could be much better.
App inaccurately reflects wait times for rides. We walked across the entire park to get to a ride with a 5 min wait time, and when we got there the actual wait was 90 minutes. The app continued to say 5 min wait. What a waste of time walking
never works, always says my login is incorrect, fails to show my platinum pass
horrible app. doesn't show hours for any restaurants, doesn't show if a ride is shut down, not user friendly. I would give zero stars if I could.
Why do I need to sign up? Just wanted to see the park map, show schedule, etc Uninstalled.
Broken login and the app is worthless without it. Have tried clearing cache, clearing storage, and reinstalling. Nothing fixes the issues.
We literally could not make mobile orders, please fix your app 😭
the app wait times are completely inaccurate, and switch randomly from wait times of 50 minutes to 0 minutes, despite lines being the same length. the only good thing is the navigation throughout the park. But I've been standing in a line for over an hour and the app has said 0 minute wait the entire time.
There map is not i iterative, so we cant see where we are in the park. Also, if you already have a ticket, there's no way to scan it I to the app. The app is all around useless. It seems like it's main function is to get me to upgrade the tickets thati cant scan into the app. Don't waste your time downloading and setting up an account. Addendum- We compared notes with friends who said they just walked right in without paying extra to see the orca show. The app is nothing but a scam.
horrible
can't even make an account to sign in.
save the fish. na but for real this app is just eh
Park Experience so bad, it has to hurt the app. rides were down a ridiculous amount of time. pipeline was never open. the bookbag situation is awful. if your book bag isn't able to fit in the locker, you're out of luck. there's only 1 size of lockers in the whole park. the app itself is fine but they could streamline the ride waits to be clearer. Get rid of pictures, just a list with times. also 1 train operations almost everywhere, which is too slow even when park is dead.
Very poorly laid out, lacks intuition, *GPS feature on Maps works for 20 seconds max, then signal drops and you end going the wrong way before you realize that their GPS Map indicator stopped working. *Very easy to make purchases, but difficult to see them once purchased. Search feature diffucult to use also, poor results. *Overall, app is useless.
Doesn't allow you to add your pass, it has to be online. Its very slow at guiding you and following your path.
Wait times are not accurate. Poor design.
Since you notify of the app & log in account at the end, you should have a link to add tickets also.... Not just passes. Just a suggestion. Happy Thanksgiving
you have to create an account to use. needs a guest option
wouldn't let me renew my pass. and when I went to the ticket window to try and resolve things instead of renewing my pass they signed me up for a new one locking me into another 12-month contract. Honestly, after 20 years, I am done with SeaWorld.
won't add out tickets won't let us do anything without them, but they won't show and won't help.
I do not want to create an account just to access the park map.
need to make an account to look at the map.
not allowing me access to checkout
Pointless app. Passes don't show at all. Park tells me the app doesn't integrate well into their IT system and there's nothing that can be done and for me to just use the website to sign in with my long pass ID anytime I need to sign into anything.
does not allow you to skip suggestions to use the damn map! garbage
most of the time I can't access it over and over for 10 months as a premium member in 2025. the worst app in the whole world
can't use proceed to map without creating account
App is so bad. They should follow Legoland and at least give a little attempt to do better.
requires you to create an account to use
search function is a mess, completely missed out shark encounter because it would generate nonsense results, but not the relevant one
not fit for purpose. gets stuck in endless loading on the map tab, ride times are way out, map does not include important things like refill stations. in park WiFi needs constant verification and drops all the time, worth turning off WiFi completely and use 4/5g and even then the app doesn't reliably load.
bad customer service, bad directions on map
nothing loads and just spins. Have tried uninstalling and nothing.
useless. wait times are a joke. nowhere near accurate
slow 🐌
app doesn't load and says something went wrong check your connection even though I have a strong data connection
This app is very basic. Like really basic like to point where it doesn't even have a feature to see where you are wait times. Lastly this app doesn't do even stuff like howl o scream haunted houses and scare zone. you are a lot better of using google maps or open street map for normal days and events take a photo of a paper or sign map and using google maps or open street maps to cross reference it'll be better then this app.
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Sentiment summary
87%
Positive (4-5★)
1%
Neutral (3★)
12%
Negative (1-2★)