Review Insights · Google Play
SEEK Pass
SEEK Pass Pty Ltd · 29,416 ratings · ★ 4.7
4.7
★★★★★
29,416 ratings
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Top complaints - extracted from 18 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"passport"
4 negative reviews mention this · 22% of all complaints
★★★★★ "I was able to verify my passport. The only issue here is the login page. such a deal breaker. it keeps looping back to the login page for so many times after you selected your login account. it just keeps repeating itself. not sure if it is…" - G “M” V
2
"verification"
3 negative reviews mention this · 17% of all complaints
★★★★★ "I was able to verify my passport. The only issue here is the login page. such a deal breaker. it keeps looping back to the login page for so many times after you selected your login account. it just keeps repeating itself. not sure if it is…" - G “M” V
3
"horrible"
3 negative reviews mention this · 17% of all complaints
★★★★★ "locking people out of potential employment just to have peoples ID on file is a disgusting practice also horrible to anyone that doesn't have a driver's licence or passport" - Steven
📋 All 18 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
best
It won't let me apply for jobs with doing all of this stuff
I was able to verify my passport. The only issue here is the login page. such a deal breaker. it keeps looping back to the login page for so many times after you selected your login account. it just keeps repeating itself. not sure if it is a device compatability issue with Poco phone. I was able to verify my passport when it suddenly stopped looping. but after that, it keeps coming again. so frustrating. good thing I'm done with the verification
locking people out of potential employment just to have peoples ID on file is a disgusting practice also horrible to anyone that doesn't have a driver's licence or passport
worst app can't even function
why isnt this all on one app?
terrible. limited options for ID verification I have a disability that doesn't allow me to drive so I only have a proof of age card that doesn't accept those won't accept an Australian birth certificate either I don't have a passport but it will accept all other types that doesn't even relate to Australia I've missed jobs because of this contacted them about the issue and all I get back is we are working on update our identity checks and adding more ways over a year later a year later still no.
useless
farsical.
seek tells me I need to update my credentials on seek pass, so I download seek pass and I've had nothing but trouble. Nothing but constant glitches.
Lousy app. It does not allow you to connect through a website to upload documents to verify. very confusing. The app is hard core in getting you to use it instead of the website.
to get a job now you have to scan your face this world is horrible
annoying and invasive
horrible, keep verifying again and again. terrible app to work with.
incredibly invasive.
nuisance
I'm a Pakistani when I used this app for verification I upload my passport after that they required documentation related NZ or Australia but didn't have any options where I can choose or say I need sponsorship I'm looking for foreign job and I don't have legal right to work in NZ or Australia that's why cannot upload required documents for your verification so I'm deleting this app
Laggy and crashes
Sentiment summary
94%
Positive (4-5★)
4%
Neutral (3★)
2%
Negative (1-2★)