Review Insights · Google Play
Segway Mobility
Ninebot(Beijing) Tech Co., Ltd. · 11,691 ratings · ★ 3.6
3.6
★★★★★
11,691 ratings
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Top complaints - extracted from 55 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"scooter"
17 negative reviews mention this · 31% of all complaints
★★★★★ "The new update completely brickt the app I can't turn on the scooter and there isn't a 4g connection anymore" - Arnold van Beijnum
2
"update"
7 negative reviews mention this · 13% of all complaints
★★★★★ "CAN I PLEASE GET THE OLD VERSION BACK!!!! bluetooth broken since last update, need to turn it on off again everytime. Very annoying smartlock is useless like this!!!! :(" - Andre van Kammen
3
"connect"
7 negative reviews mention this · 13% of all complaints
★★★★★ "The new update completely brickt the app I can't turn on the scooter and there isn't a 4g connection anymore" - Arnold van Beijnum
4
"bluetooth"
6 negative reviews mention this · 11% of all complaints
★★★★★ "CAN I PLEASE GET THE OLD VERSION BACK!!!! bluetooth broken since last update, need to turn it on off again everytime. Very annoying smartlock is useless like this!!!! :(" - Andre van Kammen
📋 All 55 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
CAN I PLEASE GET THE OLD VERSION BACK!!!! bluetooth broken since last update, need to turn it on off again everytime. Very annoying smartlock is useless like this!!!! :(
Account required. For what? Deinstalled.
The new update completely brickt the app I can't turn on the scooter and there isn't a 4g connection anymore
While not using the app in ages, somekind of suspicious "file downloader" starts to run on background? This needs to be explained.
cannot even set the clock with app...
battery problem
app is horrific, does not connect properly to device and does not allow to update firmware as it gets disconnected every other moment makes the device unusable
24 hrs after installing and I still can't connect to my E-Scooter with this IMmobility app. There is a good reason that it has only a 3.2 ratng, and that is generous.
dogshit app. worst part? its needed to fully unlock the scooter. Do not buy this brand any more, they dont respect their customers
App unable to pair with scooter. Tried recommended recovery methods to no avail. Will try again tomorrow before taking it back to the store, and will update if I get a better result.
the app is fine, but PLEASE bring back the regen breaking button settings!! being able to change the energy recover levels without fiddling with the app was amazing and super super helpful. We can already access boost mode and flashers without the button, so why deprive us of a super helpful feature that can now only be changed with the app??
bought a brandnew Segway F3 pro, couldn't use it because the firmware update stays at 0% tried solving it for 20 times with support from multiple AI agents, Multiple phones. multiple times, nothing worked. it's a terrible stressful experience. can I do 0 stars?
Bluetooth nightmare. Craziest thing ever. App is not good. so disappointed.
any app that requires you to sign up or login after making a multi hundred dollar purchase instantly gets 1 star.
this app is limited to only 3 devices, very short sighted
where does it say that Google Pixel 9 pro xl? on Samsung works perfectly, but on pixel, not a chance. why don't you tell that anywhere?
The user agreement says you DON'T NEED TO MAKE AN ACCOUNT TO BROWSE THE APP.....Cant get past login or register first screen.....bs
not able to use energy recovery through custom button.
I can't find this find my ond iPhone app feature on my Segway Max g3 scooter Australia in the settings
it didn't have the option for my ninebot c2 scooter so I couldn't pair it
i tried at least 10 times but didn't pair with my scooter....
the app is not pairing with the device and everything I have tried is not working
this scooter has poor connection to Bluetooth. its been only 16 days using segway and today i am carrying it on my hands to home. such a terrible day and experience
you can't use any widget, terrible app
not able to download the app. stopped at 68% what a rubbish
Does not even let you pass the create password screen, can't skip.
This app has been incredibly frustrating, I haven't been able to connect to the device I need the app for, I haven't been able to get online support through the app. absolutely terrible!
Ads and more ads
Cannot find the vehicle on Bluetooth despite going through all of the troubleshooting and attempting with several people on several different phones.
finally fixed the bug in app. 🙏
Waste of time. Installed the full version of their app. Wouldn't even run. Installed the "Lite" version. It couldn't even find their own device after several attempts. I could see the device through my phone and tried to pair it. The scooter detected the pairing attempt but didn't recognize the unauthorized attempt to pair. This made me realise that the scooter could become an inert pile of junk just because segway decided to update poorly. Will not purchase their product if that can happen.
please please fix this app it won't let me open it and I can't put a lock on my scooter so I can't use my scooter to go to school so please fix this app as soon as possible
Constant crashes most of the times you can't even open the app. I can't even log
Doesn't work 90% of the time, sure is great to have an all in one app that barely works to do what needs to be done.
Won't open on my Android 13 device, tried reinstalling, restarting, clearing cache etc etc. If this is a device specific issue then that's bonkers.
Not connecting via blue tooth and won't update my phone. is the scooter ridable without connecting?
app was working great now won't open
Unskippable ads on an app I paid $500 (price of my scooter) to use is absolutely unacceptable. idgaf about your stupid promotions- if anything you're convincing me to get any other brand next time.
the app won't load it kicks me right out of it
don't work at all, waste out software!
can't even open the app
can not get scooter to pair. EVER.
can not activate my new F2 Pro II, app will not start up, CAN SOMEONE HELP, OTHER WISE ALL IT'S GOOD FOR IS THE TIP
Some marketing Jackass has decided I need to wait 5 seconds to look at an ad before I can unlock the SCOOTER I ALREADY BOUGHT.
Wasted money to buy another phone
worthless
well I have a hoverboard n it wont connect to it. my hoverboard is on, the boutooth is on, the location is on, why are you not detecting it?
app won't open
no easy to connect with bluethooth every time failed I dnot know its very bad system
Horrendous to connect to the scooter, but, the app itself, once connected, is absolutely fantastic. Just trying to jump on & connect is an absolute pain. If they can fix the connectivity via Bluetooth, this is a 5-star app.
+ 5 more in the clipboard copy
Sentiment summary
61%
Positive (4-5★)
7%
Neutral (3★)
32%
Negative (1-2★)