Review Insights · Google Play
SERIES
NAVER WEBTOON · 98,752 ratings · ★ 4.3
4.3
★★★★★
98,752 ratings
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Top complaints - extracted from 47 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"naver"
8 negative reviews mention this · 17% of all complaints
★★★★★ "I created a Naver account, and was all ready to purchase Naver Cookies 🍪 to read a series in my Browser / Online with Google Translate ... but apparently, you can only read it in the app & Not online. While JJWXC does let people read purch…" - L N
2
"read"
8 negative reviews mention this · 17% of all complaints
★★★★★ "I created a Naver account, and was all ready to purchase Naver Cookies 🍪 to read a series in my Browser / Online with Google Translate ... but apparently, you can only read it in the app & Not online. While JJWXC does let people read purch…" - L N
3
"english"
8 negative reviews mention this · 17% of all complaints
★★★★★ "I created a Naver account, and was all ready to purchase Naver Cookies 🍪 to read a series in my Browser / Online with Google Translate ... but apparently, you can only read it in the app & Not online. While JJWXC does let people read purch…" - L N
4
"korean"
8 negative reviews mention this · 17% of all complaints
★★★★★ "I created a Naver account, and was all ready to purchase Naver Cookies 🍪 to read a series in my Browser / Online with Google Translate ... but apparently, you can only read it in the app & Not online. While JJWXC does let people read purch…" - L N
5
"sign"
8 negative reviews mention this · 17% of all complaints
★★★★★ "i thought it was different to naver but it's just the same. i thought that i can read in this app or just can sign in but it's connected to the naver app, so yeah i can't log in due to the "verification code" issue of naver. i really love t…" - Erika Pagunsan
6
"code"
7 negative reviews mention this · 15% of all complaints
★★★★★ "Can't receive a code overseas. How are you supposed to promote your manhwas widely if you're restricting access from other countries." - Jemimah Padilla
7
"cookies"
5 negative reviews mention this · 11% of all complaints
★★★★★ "I created a Naver account, and was all ready to purchase Naver Cookies 🍪 to read a series in my Browser / Online with Google Translate ... but apparently, you can only read it in the app & Not online. While JJWXC does let people read purch…" - L N
8
"know"
5 negative reviews mention this · 11% of all complaints
★★★★★ "I am frist time user but they said I am using some illegal ways to read , what the hell man ,I just wanted to read some novel , which I can't find online , I am very disappointed , and your web page is in total korean , how will we know wha…" - Subham Lulu
📋 All 47 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I created a Naver account, and was all ready to purchase Naver Cookies 🍪 to read a series in my Browser / Online with Google Translate ... but apparently, you can only read it in the app & Not online. While JJWXC does let people read purchased chapters online. Unfortunately, there's no English option, and I don't speak Korean. Rating it 1 Star, because I don't like how you absolutely have to read it on the app, so the app itself is a problem... and I am very lucky I didn't purchase anything.
I am frist time user but they said I am using some illegal ways to read , what the hell man ,I just wanted to read some novel , which I can't find online , I am very disappointed , and your web page is in total korean , how will we know what to type or search
Their customer service is absolutely terrible, and they are incredibly dismissive. They refuse to actually help you find solutions to your problems and give you the same generic dismissive response. It is very clear that they do not care at all for anyone not living in Korea.
Can't receive a code overseas. How are you supposed to promote your manhwas widely if you're restricting access from other countries.
complicated register process
네이버지 멋대로 계정 만든 사람한테 수상하다고 로그인 못한다고 해서 본인 맞으면은 next를 눌으면 또 내가 수상하다고 해서 못들어간다면 어쩌라는거야.
what on earth is going on? I just saved my password as systematical one, and I just got suspended by mass-generated ID, is underscore not available? Then why did you not warn me before I successfully registered? The system is just like in the last century.
there is no English no translation. I don't know what they are doing there. and why this is difficult to create and account. this is stupid
i thought it was different to naver but it's just the same. i thought that i can read in this app or just can sign in but it's connected to the naver app, so yeah i can't log in due to the "verification code" issue of naver. i really love to read those novels tho 😔
다운로드한 작품 들어가면 어플 튕기고 한편씩 일일이 확인해서 문제있는 회차들 다 지우고 몇번씩 재다운로드 해야 정상작동되는 문제는 대체 언제 해결되나요.
...I was unable to sign in due to being a foreigner who never left my country, but than again I am underage too
쿠키 가격이 왜 다르나요 앱결제 비추합니다
make it possible to read chapters in web, because forcing us to use app to read a chapter is such a chore. you really ought to consider ease of reading at the very least, it's bare minimum
Since Yonder is going down, I was hoping to continue a series on Naver's app. Are there any plans to replace Yonder or make translations available on the Series App?
i cant purchase cookies using google play. it keeps saying I need to set the region correctly and after checking it still doesnt work. 페이먼트 지역 오류 떠서 쿠키를 살수가 없음
Will not let me sign up
P lease, I can't log in. Why
naver, i am not able to sign in even after filling the correct id, password and code . it just throw me again on the first page .it's like a never ending loop
"Due to security reasons, you need to enter the code in the image along with your password." Well, show me the damn image so I can do so, would you? What am I supposed to do if there's no image, Naver?
S23 울트라 이용중. 듣기모드 사용중 음량변경 불가능한 버그 2~3주째 지속중. 문의해도 그대로. 최악
It can't be translated in english
Not good.it is no sinig
Can't make purchase as none-Korea resident. Take my money, please! It's ridiculous that you are blocking none-Korea customers...
I can't sign in send me code do something about this.
해외거주 쿠키구매 불가능? 돈주고 보겠다는데 돈내는 절차가 해외비자 발급보다 더 힘들면 어떡하자는 거냐? 니네들이 이따구로하니까 보고싶어도 못보잖아.
I cannot log in. Does it need to install naver app for log in?
Cant receive code
불매. 사유는 이미 아실 것 같아요. 그간 사둔 것들이 많은데 네이버웹툰•시리즈에 대한 분노가 훨씬 커져서 이제 별로 아쉽지도 않네요. 한정된 고객 상대로 장사 잘 하십쇼. 저는 도 넘은 불매자?인지 그거 하렵니다.
여자한테 돈 뜯고 남자한테 배 뒤집어까는 인셀 기업... 졷뱀에 물렸읍니다 여러분들 조심하십시오
If only it had inbuilt translator like naver papago or even Google transliteration this would be so great
After new update I can't get cookies from ads! It says my Google play store version is outdated. The thing is I'm on the latest version of play store. Please fix this issue.
매번 볼때마다 다운로드 하라그러고 볼려니까 해당 데이터가 없다고 하질 않나 참 불편하게 만들었네
I don’t know what happened. It's been months, and the app is not working, I can't log in, and even if I finally can do it, there's nothing. It always says that I don't have internet and nothing works
I can't even sign in because it never gave me a verification code I am not korean I am from Bangladesh but I have tried multiple times but unfortunately I can't sign in pls do something about this 😔
If I had my way, I would have rated it -100
Want to read novel, issue - only can use korean phone number - no english option from the start - i dont know payment issue since i cant even sign up And somehome they always recommend yonder,,nooo..the novek that i want is only available in series 😫😫😫
I signed through web with my facebook and I even bought cookies.. but i can't use it on this app.. now I can't use the money i spent.. they don't have a pretty functioning help centers too.. 😅
I can't understand korean. The least you can do is default the language to english.
I don't know Korean but I love to read the webnovel...I don't understand anything as everything is in Korean.
Give it in English. Can't read on web need to download app. If you available it on web we can at least translate
I am a foreigner so that's why this app doesn't allow me to buy cookies. Like only asking for korean number. And when I tried to verify my account, it asked for passport and driving license and other files. Its so hectic, and u can use only pay pal. So I want this app to allow foreigners too. Like I want it to accept foreign phone number.
Yall should do something about your apps to generate these in different languages like this is the same problem with EVERY Korean app, what should we do when we like Korean manhwas and novels? Like there's not a single Korean app where I can read your stuff in English it's the same with Naver webtoon app, Kakao.page and this app too
ما يشتغل عندي ابد اسوي تسجيل يحط لي بنرسل كود عالرقم ولا ينرسل مليون مرة احاول ما يزبط
I cant open this app!😖
app is good but...really bad help center. can't log in, can't create a new account either. It won't send notifications to number. even the website needs a account to use now. how can we use the app if we can't even sign up? It's not useful
How to change language to English
How can I change the language
Sentiment summary
84%
Positive (4-5★)
1%
Neutral (3★)
15%
Negative (1-2★)