Review Insights · Google Play
Services - TotalEnergies
TotalEnergies Marketing & Services · 14,167 ratings · ★ 2.6
2.6
★★★★★
14,167 ratings
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Top complaints - extracted from 56 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"card"
10 negative reviews mention this · 18% of all complaints
★★★★★ "i cannot scan the card on the application at the station. I need to take out the card physically to scan ." - Kevin
2
"station"
9 negative reviews mention this · 16% of all complaints
★★★★★ "i cannot scan the card on the application at the station. I need to take out the card physically to scan ." - Kevin
3
"total"
8 negative reviews mention this · 14% of all complaints
★★★★★ "j'ai fait 20 km jusqu'à une des seules stations Total qui était affichées comme ayant encore du gasoil autour de chez moi pour au final arriver là-bas et qu'il n'y ait plus aucun carburants" - Liam Holton
4
"application"
7 negative reviews mention this · 13% of all complaints
★★★★★ "i cannot scan the card on the application at the station. I need to take out the card physically to scan ." - Kevin
5
"useless"
7 negative reviews mention this · 13% of all complaints
★★★★★ "useless honestly" - Bahaa ElDin Hamdan
📋 All 56 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
i cannot scan the card on the application at the station. I need to take out the card physically to scan .
j'ai fait 20 km jusqu'à une des seules stations Total qui était affichées comme ayant encore du gasoil autour de chez moi pour au final arriver là-bas et qu'il n'y ait plus aucun carburants
Struggling to get info on how to pay via virtual cards
L'incompétence en 1 application
poor app for Cambodia. doesn't tell any details before the location of the station. the website says the app should tell you what products they have in their stores, but the app just shows nothing.
useless honestly
Really everything you want the App to do is find a petrol station and show the prices. It takes very long to load any info on a specific station near you and show irrelevant info...completely pointless!
Add features to enable users to check their fuel card balances.
Lacking Usability. e.g. Stations are grouped together "too far" on map so you cannot see where each individual station is at a reasonable zoom level.
dont have option for loyalty card registration
unable to change my credit card details. tried five times but to no avail
When ever I fill up at a Total garage I produce my "Total card" and only on one occasion has it go through to give me point, four times it's been declined😡
App not working, fill up twice and could not receive any points
useless app
La aplicación no funciona
Bonjour, Il n'est pas acceptable que la localisation FINE soit obligatoire pour pouvoir consulter le détail d'une station ( QUI N'EST DE TOUTE FACON PAS A COTE DE L'ENDROIT OU JE ME TROUVE ) Cette requete n'est pas liée à une contrainte fonctionnelle car je ne demande pas d'être positionné automatiquement sur la carte. si ces contraintes sont a but publicitaire elles doivent etre notifiées clairement à l'utilisateur. la CNIL peut vous aider.
Pas possible de se connecter quand on a déjà un compte, redirection vers l'inscription. Pas fonctionnel. Du temps de perdu.
Information not up to date!! More often than not, info is wrong and the station is not a Total despite claims from the app. Very inconvenient when you cannot use any other provider than Total and are depending on the app....
Can't sign up for Total Club Energies. Can't pay using app at station for private customers. This app is just a search engine.
App crashes. Very bad.
Just keep crashing when I open it
Too many bugs
Buttond don't work. Poor experience
Bagger app, geen functie, alleen onduidelijk
l'application a un problème à chaque fois
Rubbish app....can't access anything with this app, Total Energies needs to do better!!
Ad Blu Filter option not separated into HGV and passenger cars. Map search complete useless for e-vehicles. Loyalty card is shown as an option but nonetheless without functionality.
Comment une entreprise comme Total en arrive à publier une application d'une aussi mauvaise qualité! incroyablement nul!
Pisspoor functionality and crashes
Application Just crash when checking for Electric charging costs
How do I check my points balance on the app?been swiping while getting fuel bt I dnt know how much points I hav so far.
Waste of time
Never works, even though I have registered
Changes my language all the time. Try to set an account up and the app closes itself down.
Login is cumbersome. No auto complete. I was logged in but somehow an update and you have to do it again. Once you logged in there is no added value. The fuel card and loyalty card are separate. It's a chore to try to get the loyalty card linked. Which I already had done in the past. There is no value at all to install this app.
Useless app. Nothing is working.
Gave this one star as no option to give less! Don't waste your time & data. App DOES NOT WORK!!!
Waste of time
Absolutely useless!!! App is non functional !
Its not working
Total rubbish
Horrible ap it does not work at all
I don't see accumulation on points earned. 🤔 ??
This is a waist of time. The app does not allow me to log in at all or even register a new account. Just tells me my email or password is incorect. Even changed my password and still does not work. 🤬🤬🤬
No results . What is the use of this app? Not user friendly at all.
Total please upgrade your app. No where to update my Dischem card for points. Useless app. Waste of data
It's useless with the old app you could've claim your dischem points, with this one nothing. As if this people care about their customers.
En kwart van de App is in het Nederlands, een kwart in het Engels en de rest dat je echt wil gebruiken is in het Frans. What's up with that??
Inutile. vu la situation actuelle je me suis dis que l' approvisionement serait mis a jour rapidement sur l' app officieile du distributeur,. il n' en est rien. Station qui indique disposé de gasoil je fais 20km pour rien , et le gérant me dit qu' il n' en a plus depuis 4 heures.
J'ai finalement pu faire refonctionner l'application en supprimant le cache. Mais je ne devrais pas être obligé de faire cela dommage car sinon l'application est plutôt bien.
+ 6 more in the clipboard copy
Sentiment summary
37%
Positive (4-5★)
5%
Neutral (3★)
57%
Negative (1-2★)