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SFR & Moi
SFR · 215,222 ratings · ★ 4.0
4.0
★★★★★
215,222 ratings
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Top complaints - extracted from 41 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"internet"
9 negative reviews mention this · 22% of all complaints
★★★★★ "Impossible de changer le mot de passe de mon internet box! J’ai perdu la moitié du film en essayant sans succès !!!" - Criss
2
"account"
5 negative reviews mention this · 12% of all complaints
★★★★★ "can't read the invoices for my mobile phone account Why can't I read the invoices for my mobile phone account ?" - Steve Thompson
3
"customer"
5 negative reviews mention this · 12% of all complaints
★★★★★ "I cannot connect to my account, I am sent to an old inactive account, and because I do not live in France ( I cannot reset my account: no landline or phone number) so that all the bots and customer services pre assessment shut me out. 3.12.…" - Laurent Kaestli
📋 All 41 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Impossible de changer le mot de passe de mon internet box! J’ai perdu la moitié du film en essayant sans succès !!!
SFR ça marche pas j'attends le renouvellement mais rien qui passe honteux SFR vraiment honteux vous êtes égoïste
this account was closed in October please amend check with your shop in Challans.
I have a problem in my number....I pay for internet but I didn't work plz.....way?
cheap games make me hate the app. very very un-cheap prices maje me HATE the provider
pire fournisseur
worst internet provider in France, they will send technicians that can't fix anything then charge you money for them not being able to fix it.
Too bad experience. Bad internet and zero app facility and totally hell.
not good working
La page de résiliation SFR est constamment bloquée, impossible de faire la démarche. J’ai envoyé une lettre recommandée avec accusé de réception à Lyon, aucune réponse de leur part. Trois semaines plus tard, je suis toujours abonnée contre ma volonté. Le service client est totalement inutile : au lieu d’aider, ils insistent pour vendre un autre abonnement. Aucune considération, aucune écoute, aucun effort. Un service méprisant et à fuir. une étoile parce que le minus n'existe pas encore. 👎👎👎
SFR EST NUL, J ESPERE QUE LES AUTRES OPERATEURS SONT MOINS FOIREUX....
i cant use it on my pc !!!!!! why ??????
à fuire, et ne jamais essayé !!!! la pire expérience !
Still waiting for a technician. How do I cancel my contract?
Vitesse Internet 130 mbps. Est-ce vraiment la vitesse Internet 4G ?
La même depuis des lustres
Manipulations des Consommateurs
I cannot connect to my account, I am sent to an old inactive account, and because I do not live in France ( I cannot reset my account: no landline or phone number) so that all the bots and customer services pre assessment shut me out. 3.12.24 I got a message from the team, that tells me I can send a message to the help.team from the app... Apparently they don t know that I need to be logged in to send a message.... That is the point I am trying to solve...how to log in....
Completely useless
This app is the worst every..am a custormer for both the box and sim..and i must say am really regreating joining for the first place😡😡😡😡they collect money anyhow from my account..i will have to change asap.. i dont think u guys care if someone dies with high bp😡😡😡😡
Worst internet company im france
SFR is a scam I got the service after 3 months that too very low speeds and then when I needed to cancel the service I was charged another 100 euros for cancellation. They don't have English support. The worst third world experience in a network operator ever. If you want to get SFR, the better option is to bang your head against the wall
Des arnaqueurs
Terrible
لصوص بإمتياز ، سرقة العميل وجها لوجه ، و بعد الشكوى تزداد جرأتكم فى سرقتى و سلب اموالى. من 34euro , إلى 65euro لماذا ؟؟ Ladrones por excelencia, de nada sirve quejarse, se roba al cliente cara a cara con total descaro. No aconsejo a nadie que viva en Francia que trate con esta empresa. Voleurs par excellence, rien ne sert de se plaindre, vous dévalisez le client face à face en toute audace. Je ne conseille à personne résidant en France de traiter avec cette société.
Can't login
Archi nul et mensonges sur la vitesse. J'ai souscrit à la fibre SFR 1go/700mo. Vitesse mesurée sur speedtest seulement 60 mo. SFR se moque du client. Je vais me rétracter. A fuir et éviter SFR.
Very disappointed by your services and network coverage. Less than 2 weeks of being a customer, it's a horrifying experience
Very bad operator... Low Internet connection... After... a numerous reclamation Still the same issue...
This company is testing my patient I don't like this company they will automatically subscribe you to a game, tv channel and send you a message that you requested for the subscription please stop this madness I will sue You Sfr I promise you I regret dealing with this company how can you engage me to pay you every month on an offer I don't even want ,I can only pay for my monthly subscription but not additional bills from the games and the TV channels you subscribed by yourselfs ,be careful.
Scam company, had 45 issues with them overcharge me and terrible customer servicd
This company has serious problems with phishing issues. I had an email asking me to complete my panier. When I went through it they were asking for my card details. I knew then that it was a scam. A second email arrived asking the same thing. I did a resiliation of my account and now am with Orange. I still continue to get emails purporting to be from SFR, demanding money. They cannot take anything out of my bank because I did an opposition. SFR put 27, 09 euros back into my bank.
Over charges
Internet speed drops every night. Nobody speaks English nor they are open. Not sure what it is but soon will cancel it.
Got scammed by official call from SFR. They offered a promotion, but the promised discounts was never applied. When contacted support team, they never sent me any instructions how to cancel it. On top of that it was a mandatory yearly plan. When using SFR app, I had games automatically installed by it on my phone, some of which required additional payment to use.
This is more a review of SFR customer support than of the app. Their incompetent fiber installers damaged my home and when I contacted SFR service about it, it never got resolved. This happened last November and when I inquired today when someone would be coming over to repair the damage, they wouldn't or couldn't say! SFR customer support threw the call over to their damages support who never responded.
can't read the invoices for my mobile phone account Why can't I read the invoices for my mobile phone account ?
Complètement bugué ! écran noir ⚫️ solution de contournement : choisir une ligne dans le menue de gauche et ça renvoie vers la bonne page
J'appelle SFR parce qu'il on coupe la connexion d'un coup le bot me dit d'installer l'application alors que sa a aucun rapport . Sachant que j'ai la fibre ma connexion étais celle d'une box normale lente quand je ferais les teste je me trouver sur le serveur Séoul même l'opérateur m'a dit que c'était catastrophique. Je paie un abonnement pour que la connexion et lente plus qu'autre chose .
I have a very bad experience from customer service and the information they provided on the first day of buying SFR sim. I would have given one star, but the second star is for the internet (good quality).
On ne voit jamais clairement le détail de notre abonnement et son coût et remises appliquées. SFR aime l'abus des consommateurs
Sentiment summary
79%
Positive (4-5★)
7%
Neutral (3★)
14%
Negative (1-2★)