Review Insights · Google Play
Sheetz Food Delivery & Rewards
Sheetz Inc. · 64,119 ratings · ★ 4.7
4.7
★★★★★
64,119 ratings
🎯 Build a better version
Top complaints - extracted from 38 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
15 negative reviews mention this · 39% of all complaints
★★★★★ "by far the worst experience I've ever had with an app in my entire life. uninstalled reinstalled logged out logged back in force closed and the app won't even let me order online which is this entire purpose great job sheets" - RJ Evancho (Kiro1441)
2
"food"
5 negative reviews mention this · 13% of all complaints
★★★★★ "they only give you a very select few of items to choose from. its really not worth the mobile order unless you getting food I guess" - Loc Goddess
3
"half"
5 negative reviews mention this · 13% of all complaints
★★★★★ "half the time I order for pickup for a future time, it doesn't send the order to the restaurant. I'm so irritated by this app lol" - A
4
"every"
4 negative reviews mention this · 11% of all complaints
★★★★★ "I have to reboot it every time I use it for it to work" - dewolf 83
5
"card"
4 negative reviews mention this · 11% of all complaints
★★★★★ "not syncing rewards card" - Reggianld Moore
6
"load"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Excellent for paying for fuel, but I can't place a mobile order unless I have the time to wait 15+ minutes for the screen to load. I really wanted to order something so I opened the app to let the screen load. I literally got to the locatio…" - Mrs.
7
"sheetz"
4 negative reviews mention this · 11% of all complaints
★★★★★ "I'm very familiar with Sheetz and can tell you for a fact that this app's 4 star rating is unwarranted. It's a 2, at best; it has confusing navigation slavishly tied to the company's insistence on a faux-pop aesthetic, it has literal pop-up…" - Jack Buliginglio
8
"menu"
4 negative reviews mention this · 11% of all complaints
★★★★★ "The app has a lot of features and allows you to do what you need, but it has absolutely no care for user experience. The app is slow and seems to focus on flashy loading graphics. When ordering food, every selection in the menu scrolls you …" - Tyler Borgoyne
📋 All 38 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
by far the worst experience I've ever had with an app in my entire life. uninstalled reinstalled logged out logged back in force closed and the app won't even let me order online which is this entire purpose great job sheets
I'm in central Ohio but the app thinks I'm in Pennsylvania and the app also shows distance in km not miles. I've uninstalled the app and reinstalled it but no change. I can't find anything in the settings to change any of this.
be ready for a 20 question pop quiz about all your personal information if you want to look at alcohol selection. not to buy it just see what they have. hot garbage. do better. no one has time for that.
this app got way worse.
they only give you a very select few of items to choose from. its really not worth the mobile order unless you getting food I guess
not syncing rewards card
too many new and shady permissions recently. rewards have dwindled to being worthless. did y'all forget you're supposed to give the illusion of value in exchange for our personal data?? locations that aren't brand new are dirty and short staffed.
New customer. I've spent almost $170 in fuel purchases in less than a month. But this app shows that I have 0 reward points and no purchase history even though I scanned my reward card before paying at the pump. Update: If we don't get points for fuel what's the purpose of being able to swipe your reward card at the pump?
half the time I order for pickup for a future time, it doesn't send the order to the restaurant. I'm so irritated by this app lol
I cannot get past the terms and conditions. this appears to be useless
this up date has locked me out of my Active Account with the privacy information . the answer in return. 5-7 Business Days for someone to contact me back
I'm very familiar with Sheetz and can tell you for a fact that this app's 4 star rating is unwarranted. It's a 2, at best; it has confusing navigation slavishly tied to the company's insistence on a faux-pop aesthetic, it has literal pop-up ads, the app will simply crash permanently and force a total reinstall, and fail to load on an in my experience nearly daily basis. It just unambiguously sucks and there's no reason to excuse it.
I went in to get a milkshake and the machine is out of order, then I got a slushie and I had to use different lids because there was flys stuck in the lids. And the place is a mess, there is stuff all over the floor and everything. Don't go to sheetz in Williamsport!
app is buggy and can't load the pickup order menu
dogshit app
placed a delivery order for beer over an hour before the legal cutoff. got charged, received no email, text or app receipt. waited 20 minutes, tried again, got charged again. this time I got a text that doordash confirmed the order. still no text, email or app confirmation from sheetz of my order. called customer service and I was told 1-7 business days to come refund me. app is trash, customer service is useless, I wouldnt have used sheetz if I realized they were completely unreliable
It wouldn't let me put the code in for my card; it keeps saying it has an error
Absolutely horrible app, awful service.
one star for bugging me for a review repeatedly
I love being disabled and using curbside check-in just for the app to not actually accept it & make me check in several times and not actually go through
app has been broken for the last 2 days, can't order lunch ahead of time.
App is extremely buggy. I'm constantly fighting this thing just to place an order online. Not ideal when I have to spend 20 minutes of an hour lunch break trying to order food.
can't even order. screen stays white after I choose asap and pickup at my location
After the June update, the app will no longer let me add half of the menu items to my cart. The app also will not let me checkout. Very frustrating. PLEASE FIX!
app only works half time can't order food, or anything keeps error on the food menu
will not send me a recovery email for password when I need it fast
breakfast sandwich sausage was frozen in the middle. the muffin was MISSING the bottom half. worst sandwich I have ever received at this location. I had to throw it out.
was charged almost $40 for an order i placed but because the app had some glitch going I don't get the order I paid for and have to wait for refund! customer service is a joke! unhelpful and they like to hang up on customers.
I have to reboot it every time I use it for it to work
sucks
first time ordering on the app and what's know, my first order and I didn't get any of the sauces I chose, just plain old app sampler and dry mini hash browns now
Not sure when, but I have been trying to update a payment method, but the add new payment method has a prompt that keeps popping up saying "Something Went Wrong, please try and again." The same prompt keeps popping up. Otherwise, I love the app and use it consistently when getting fuel.
Excellent for paying for fuel, but I can't place a mobile order unless I have the time to wait 15+ minutes for the screen to load. I really wanted to order something so I opened the app to let the screen load. I literally got to the location and fueled my empty vehicle and the screen was still loading. So I'll go to Wawa from now on. They don't serve hash browns all day, but at least I can place a mobile order so my food is ready when I arrive and I don't have to touch dirty screens in the store
The app has a lot of features and allows you to do what you need, but it has absolutely no care for user experience. The app is slow and seems to focus on flashy loading graphics. When ordering food, every selection in the menu scrolls you to the top, including a half screen ad you have to scroll past every time. When pulling up your sheetz card, a loading graphic covers the bar code, forcing you to wait until cigarette coupons load before you can scan your card.
cant even check in to the store with curbside. it just glitches every single time.
When it works it good but other than that its basically a barcode that gets you points bc the app never loads anything other than the first page.
This is a very slow and difficult app to navigate. I think I get frustrated every time I get on it. lots of glitches I can't even get a delivery order due to a phone number glitch.
It was a great and super convenient app, and everything still works right except when I arrive to pick up a curbside order and the app won't check me in.
Sentiment summary
93%
Positive (4-5★)
3%
Neutral (3★)
4%
Negative (1-2★)