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Review Insights · Google Play

SHEIN-Shopping Online

Roadget Business PTE. LTD. · 8,705,793 ratings · ★ 4.8

4.8
★★★★★
8,705,793 ratings
5 ★
7,366,387 (85%)
4 ★
871,523 (10%)
3 ★
260,238 (3%)
2 ★
68,729 (1%)
1 ★
138,890 (2%)
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Top complaints - extracted from 15 negative reviews

Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.

1
"shein"
3 negative reviews mention this · 20% of all complaints
★★★★ "Won't let me sign in nor will it let me register to log in to SHEIN" - Ace Vangor

📋 All 15 negative reviews

Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").

★★★★ Timothy Everett 5/9/2026 v14.6.6
So far not good. My leather pants were a size smaller from size guide.So I can't wear them. I ordered a cane. Nowhere did it say it was a cheap plastic toy for a child.NOWHERE I have to admit,you got me good.
★★★★ Chiz Nimanzo 5/9/2026 v14.6.6
This app has been compromised since the update a couple of weeks ago - they're accessing private info on devices when the app hasn't even been opened for days (check your own usage reports if you have it installed and you'll see), changed permissions, and the app keeps forcing itself open every day now. I have reported to Google Play as this is absolutely NOT acceptable and feels very underhand, most people will not be aware of the changes that they've pushed through.
★★★★ Ace Vangor 5/9/2026 v14.6.6
Won't let me sign in nor will it let me register to log in to SHEIN
★★★★ Marliz Mawela 5/9/2026 v14.4.6
problem is that you increase prices towards payments
★★★★ Cris Tal 5/9/2026 v14.6.6
SHEIN is a ripped off, they don't refund the full amount you paid after items returned and the refunded value is way lower than what you had paid for!!!
★★★★ Angie García 5/8/2026 v14.6.6
The afterpay payment isn't working even when you have the correct credit card and all the details. When you contact customer service they don't help you at all. Deleting the app now.
★★★★ Binyamin Klausner 5/8/2026
cheap junk allegedly made by kids in a sweat shop being paid 1 dalor a week
★★★★ Mirembe Prosspatra 5/8/2026 v14.6.6
i like shopping with shein
★★★★ Marisol Cepeda 5/8/2026 v14.6.6
I was dissatisfied because when I received mine it had some paint/glue residue on the shirt and it's very visible.
★★★★ Sarah Long 5/8/2026 v14.6.6
not the same as implicated in the advert, only around 1 1/2 inches each side. disappointed to say the least
★★★★ M ММ 5/8/2026 v14.6.6
Ne mozete dobiti povrat novca jer uslov je da im se kupljeno vrati, a kod nas u Srbiji postarina za povrat nije besplatna i ne isplati se.
★★★★ Marites Bahillo 5/8/2026 v14.6.2
I'm not happy for this item when I received it🥺 so prostrated because I thought same as in the pictures but its not 🙄😏 small as like water bottle size 16.9 Oz 😡 in the photo you can in the garden but in reality just for coffee table😡😡😡 I wish I can return it this items and expensive not worth it for $28😡😡😡
★★★★★ Ian 5/9/2026
Poor service, sending orders back
★★★★★ Samantha Eyles 5/8/2026 v14.6.6
lies about prices, trys to rip you off be careful .
★★★★★ Nombulelo Lunga 5/8/2026 v14.6.2
delivery came very late

Sentiment summary

95%
Positive (4-5★)
3%
Neutral (3★)
2%
Negative (1-2★)

✓ Strong positive sentiment - clone path is harder, users like the existing app.