Review Insights · Google Play
Shiftsmart - Find Work
Shiftsmart · 45,894 ratings · ★ 3.7
3.7
★★★★★
45,894 ratings
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Top complaints - extracted from 50 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"shift"
15 negative reviews mention this · 30% of all complaints
★★★★★ "Was excited about this until I fully signed up just to see zero shifts in my area, even checking weeks out. Still nothing. Easy to get signed up but nothing available at all." - Nathan L.
2
"work"
14 negative reviews mention this · 28% of all complaints
★★★★★ "horrible app and horrible gig job to work for. literally my first three shifts that I had already recalling issues and when I was doing my training modules on the app I kept having to restart my phone. now I had issues with my very last app…" - Chaos
3
"shifts"
8 negative reviews mention this · 16% of all complaints
★★★★★ "Was excited about this until I fully signed up just to see zero shifts in my area, even checking weeks out. Still nothing. Easy to get signed up but nothing available at all." - Nathan L.
4
"support"
8 negative reviews mention this · 16% of all complaints
★★★★★ "I'm leaving with less money than I came with. at this point I am owed five payments of $56 a piece customer support is absolutely non-existent when I try to use customer support it tells me unfortunately I can't use customer support and I h…" - Jesse Morgan
5
"money"
7 negative reviews mention this · 14% of all complaints
★★★★★ "horrible app and horrible gig job to work for. literally my first three shifts that I had already recalling issues and when I was doing my training modules on the app I kept having to restart my phone. now I had issues with my very last app…" - Chaos
6
"waste"
7 negative reviews mention this · 14% of all complaints
★★★★★ "they don't pay you right away 😞 it sucks when you really rely on the money and it's 3 days later to even get only half of the money don't waste your time on this app" - Jessica Lawson
7
"check"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Was excited about this until I fully signed up just to see zero shifts in my area, even checking weeks out. Still nothing. Easy to get signed up but nothing available at all." - Nathan L.
8
"update"
7 negative reviews mention this · 14% of all complaints
★★★★★ "well it was a good app to make some extra money even though the app itself worked terribly. but then they updated it and NOTHING would work on my phone even with all troubleshooting. i reported it and they said everything would be fine only…" - Sarah Money
9
"nothing"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Was excited about this until I fully signed up just to see zero shifts in my area, even checking weeks out. Still nothing. Easy to get signed up but nothing available at all." - Nathan L.
10
"phone"
6 negative reviews mention this · 12% of all complaints
★★★★★ "horrible app and horrible gig job to work for. literally my first three shifts that I had already recalling issues and when I was doing my training modules on the app I kept having to restart my phone. now I had issues with my very last app…" - Chaos
11
"been"
6 negative reviews mention this · 12% of all complaints
★★★★★ "horrible app and horrible gig job to work for. literally my first three shifts that I had already recalling issues and when I was doing my training modules on the app I kept having to restart my phone. now I had issues with my very last app…" - Chaos
12
"done"
6 negative reviews mention this · 12% of all complaints
★★★★★ "has a lot of issues that need worked out reliability score is given poor score because stores already have tasks completed and you have to clean instead of doing food service prep etc. on time score is poor when app crashes and check in can…" - Robin & Jair
📋 All 50 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Was excited about this until I fully signed up just to see zero shifts in my area, even checking weeks out. Still nothing. Easy to get signed up but nothing available at all.
Thyre not giving me enough jobs in my area!!... Get it together shifysmarty!!..😡🤬😡🤬😡🤬😡🤬
horrible app and horrible gig job to work for. literally my first three shifts that I had already recalling issues and when I was doing my training modules on the app I kept having to restart my phone. now I had issues with my very last app is making it seem like I didn't show up even though I did and I have not been able to get a shift since and it took them over 24 hours to fix this and pay me my money. Don't bother trust me save yourself a headache.
they don't pay you right away 😞 it sucks when you really rely on the money and it's 3 days later to even get only half of the money don't waste your time on this app
has a lot of issues that need worked out reliability score is given poor score because stores already have tasks completed and you have to clean instead of doing food service prep etc. on time score is poor when app crashes and check in can not be done on time. no communication between Shiftsmart and management at stores. Management treating people from Shiftsmart badly
well it was a good app to make some extra money even though the app itself worked terribly. but then they updated it and NOTHING would work on my phone even with all troubleshooting. i reported it and they said everything would be fine only for my account to be suspended for THEIR app not working properly. i was seriously relying on that money and because they cant get their app right, im being punished and being put in a really bad position. absolutely ridiculous. looking for better apps now.
I'm leaving with less money than I came with. at this point I am owed five payments of $56 a piece customer support is absolutely non-existent when I try to use customer support it tells me unfortunately I can't use customer support and I have to go back and use customer support. if you like getting shorted on your pay extremely unreasonable conditions and no customer support then this is the app for you it's absolutely horrific
I'm disappointed with them this is the 3rd time my pay has been rejected and I was at my post the whole shift even told them to call store management to verify I don't know who's checking our work but they need someone new doing it there's no telling how many others they have done like this he'll check our GPS there's the proof now pay me my money
No shifts when signing up 😞
it keeps sending me food prep offers, which I will never pick up, I want to do other offers but will not give me any other options.
honestly ive tried this app 3 time already and I never get a call so I can do my background check
App freezes or crashes often during shifts. Inconsistent when it comes to different gas stations during cleaning (won't account for less than 4 pump stations). Shorts you on pay when it automatically logs you out early when you're working. Nowhere to complain but here since there's no phone support. Has a lot to improve upon. Reliance upon AI sucks; always check your clock inputs since you have no idea if you have been logged out.
Really been frustrating at Walmart scanning barcodes. I've done everything close then reopen the app, uninstall and reinstall the app, make sure the app is always up to date, clear the cache on your phone, connect then reconnect to walmart's 6G Wi-Fi, use my 6G cellular AT&T Wi-Fi it never consistently works! It usually gets worst or completely stops working during my shift wasting valuable time that should go towards me taking my pictures and restocking products. Needs a serious patch update!
says my phone number is a banned users but it's mine smh need to update things for others
Not a single shift has been available
If you love to complete your entire job per app and manager then have the app decided the job is incomplete when everything is submitted so you're not getting paid. Making you waste time trying to correct what's already as it should be, but you're still not getting paid. So you go in circles trying to report it to AI bot. still not paid as a backup and the main agent showed up. Then finally a incomplete partial payment of some change hits way less then stated pay 😔😔 Then this is for you
They do not pay even when you show up. Their app does not allow you to check into orientation so when the ambassador doesn't show and even if you follow their instructions, they don't pay. Android phones do not scan bar codes properly and no matter how much time you spend on your shift, they don't pay. I was not paid for my time on 2 occasions.
app is lagging and unresponsive
no shifts appear. 1 star until it's fixed was really hoping to earn.
cant get ahold of a real person and cant find support ticket ridiculous once I get paid for this shift if I get paid I will not be coming back to waste my time
Fraud!! Out gas money and time!!!!Description before accepting a backup shift states you will be paid for entire duration of a shift, EVEN IF you ARE NOT needed for the shift! This is not true, there is no option for this in order to clear shift. When support # was contacted for shiftsmart AI automated support then states you DO NOT get paid if you are not required to work!!!!
the app all together is not a good way of income the app is really unreliable to pay u some times so u have to consistently email that the app is not working I've been doing this for a year and it just keeps on getting worse every time. I'm planning on stopping all together the app inside is giving errors consistently and sometimes I'm not even getting paid and the app suddenly kicks me out so I have to get back in. I really. get a normal job. if u have really good patience it's for u
can't never get a shift
the app became unresponsive during my shift, nothing fixed the issue, restarting force closing it, nothing. called the support AI, was told I wouldn't be penalized since it was an app performance issue. my payment gets delayed and I'm still told I didn't complete my tasks, I try to message support and it rings me in circles and doesn't resolve the issue nor seem to remember the call. Support is horrible and human support is apparently non-existent cause the AI will run you in circles to get pay.
app is very slow and I don't want to work for circle k I would love to be with another company.
doesn't work i haven't gotten any work
This app has so many bugs it makes it almost impossible to complete the shift, not to mention my payment is at risk for uploading the needed photos for the carts.
after a couple months you quit seeing shifts for your area
nothing available
I would not recommend anyone use this app, I set up an account and it wouldn't show any jobs within the same zipcode as mine
This app is the worst. It gives you no jobs. Nothing's ever available, very difficult. Update your profile app is just worthless. Don't even bother getting it waste of time
The app keeps causing problems at work. The more time it takes to do the checklist due to the instability of this app, the less time I'm working. I would rather just be working. Fix this app, please.
I was assigned to test a product and upon arrival I was turned away due to them being full to capacity, however no instructions were given on wat to do if turned away so once I get home I see that you still had to be at the site to report being turned away which was never explained, I drove for a hour to do this wasted my time and gas to find out if turned away you only get $20 and I tried filing a complaint but its through AI chatbot you cannot get a real person to talk too, this was a waste!
until I start seeing work, I will update the stars. I hope this is worth it. got bills and a daughter to take care of.
nothing available in my area. I requested to delete my account. response email detailed they are keeping my personal info for legal purposes and I am now banned. that should speak volumes about the company.
App has a lot of bugs. Crashes, Freezes, and will start running super slow before crashing. They update it. and make it worse every time. Then they will rip you off by not paying you. Out of nowhere right when I was about done with a shift THEY canceled it and never paid. The only way to get to them is with these stupid support tickets. They never get back and no way to contact them except the tickets they don’t respond to. Someone here will say to get a hold of them but they will never respond.
if you have a felony don't bother. mine is a non violent offense 4 years old and after my background check I was immediately denied. something they definitely do not tell you up front. most of the jobs are in circle k which does hire folks with a felony charge .. someone needs to file a lawsuit of sorts against this company
the app makes you take tons of pictures and then tell me that I didn't take them all but I did I had a check mark by every task it gave me and it still said I made mistakes and you can not get a live person on the phone and there Ai support isn't very helpful you spend so much time waiting for the app to catch up you can't hardly get any work done it's a cool idea but there app just sucks way way too slow.
Workers experiencing payment issues are advised to maintain detailed records of hours worked, shifts completed, and communications with Shiftsmart.Affected individuals may contact investigating law firms to see if they qualify for the pending actions.Complaints can also be filed with state labor boards or the BBB The Clarkson Law Firm and Christina Humphrey Law are actively investigating these practices
the app fails every time they give it an update. There are too many tasks for one 2 hour shift if you do the job correctly. if you work past the alloted time to get tasks done, you will work for free because they will NOT compensate you. if you don't finish tasks within alloted time, your pay can and or will be rejected. Even if you cancel a job more than 24hrs in advance it will affect your "dependability" score.You lose more points than you get in return for great/ on-time work .
LAS VEGAS NV Once again after 2 "Update" I'm seeing NO SHIFTS!!!! TIRED OF THIS 💩 UNINSTALLING....DON'T WASTE YOUR TIME DOESNT WORK IN LAS VEGAS,NV...NO customer service whole app is a BOT!!!!
do do not download this app. it worked for a while there is no human connection at all. no human being reaches out to you when you need support you can barely get by Sam the bot or whatever is a waste of time anymore don't download no stars I would
I am ready to report them to the DOL for cheating me out of time because their app is junk and can't keep up. I was at the store before my shift and it took forever to get checked in because it didn't recognize me as being there. I hit the report issue and it had me take a pic and then I checked in but the app later checked me in at 850 20 minutes later and I have no reason why. it sent a text saying I was late and I responded with my actions even. ridiculous. you have to pay people for work don
Steven and william, feelhat way because prison left them.No other choice shift smart is a scam. I have also caught shift smart trainers , leaving reviews on google , trying to fix their devastating reputation
complicated
App has only one company, and if you work for that company, you can't work at the company.
Customer service is non existent. if you're having a problem with the app you're on your own and then you'll get blamed for the company's app not working properly
Everything was okay until you guys started payment rejecting me. You even had the nerve to pay me $7 for one shift, then waited 5 days to finish paying me the rest of my money. Now this makes two payment rejection all because the work was completed of 97% because Circle K didn't have the merchandise. How are y'all gonna make me work for free three times before payment. NOT to mention when it's time to upload my photos your app doesn't allow me to do so, and you then start taking points.
can't talk to a real person about issues real frustrating it's ok but I wouldn't recommend it
I really want to like this app but its very frustrating to use it has many bugs and issues and also its very slows, wish this app was better and much updated.
Sentiment summary
64%
Positive (4-5★)
6%
Neutral (3★)
30%
Negative (1-2★)