Review Insights · Google Play
Shipt: Shopper and Driver
Shipt · 40,112 ratings · ★ 4.2
4.2
★★★★★
40,112 ratings
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Top complaints - extracted from 61 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"customer"
16 negative reviews mention this · 26% of all complaints
★★★★★ "do not drive for Shipt. first I was delayed 2 hours today not my fault but by the facility so I said okay second I've had about numerous address issues where it's unclear and they're just a horrible company to drive for. customer service su…" - Tenesha JG
2
"account"
15 negative reviews mention this · 25% of all complaints
★★★★★ "update; and now the app won't even let me see any orders or get into it. I hope no one stole my account! I signed up for Shipt to earn extra income, but the pay is extremely disappointing. Most orders are under $20, which doesn’t cover the …" - SparrowPanda
3
"shipt"
14 negative reviews mention this · 23% of all complaints
★★★★★ "update; and now the app won't even let me see any orders or get into it. I hope no one stole my account! I signed up for Shipt to earn extra income, but the pay is extremely disappointing. Most orders are under $20, which doesn’t cover the …" - SparrowPanda
4
"service"
13 negative reviews mention this · 21% of all complaints
★★★★★ "do not drive for Shipt. first I was delayed 2 hours today not my fault but by the facility so I said okay second I've had about numerous address issues where it's unclear and they're just a horrible company to drive for. customer service su…" - Tenesha JG
5
"orders"
11 negative reviews mention this · 18% of all complaints
★★★★★ "update; and now the app won't even let me see any orders or get into it. I hope no one stole my account! I signed up for Shipt to earn extra income, but the pay is extremely disappointing. Most orders are under $20, which doesn’t cover the …" - SparrowPanda
6
"customer service"
11 negative reviews mention this · 18% of all complaints
★★★★★ "do not drive for Shipt. first I was delayed 2 hours today not my fault but by the facility so I said okay second I've had about numerous address issues where it's unclear and they're just a horrible company to drive for. customer service su…" - Tenesha JG
7
"company"
9 negative reviews mention this · 15% of all complaints
★★★★★ "do not drive for Shipt. first I was delayed 2 hours today not my fault but by the facility so I said okay second I've had about numerous address issues where it's unclear and they're just a horrible company to drive for. customer service su…" - Tenesha JG
8
"support"
9 negative reviews mention this · 15% of all complaints
★★★★★ "started off great. but eventually you learn they don't too much care for the drivers and the support is not that great. the app will constantly crash on you from things like processing or even delivering because sometimes the addresses aren…" - Carlton Terrance
9
"order"
9 negative reviews mention this · 15% of all complaints
★★★★★ "update; and now the app won't even let me see any orders or get into it. I hope no one stole my account! I signed up for Shipt to earn extra income, but the pay is extremely disappointing. Most orders are under $20, which doesn’t cover the …" - SparrowPanda
10
"deliveries"
7 negative reviews mention this · 11% of all complaints
★★★★★ "I just need to update my email, after losing access to it. They won't let me update my old information, can't make a new account. Therefore can't do anymore deliveries." - Alicia
11
"minutes"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Everything was working fine until just a few minutes ago. I was opening the app to check available orders. and I keep getting an error message that it can't refresh orders, I can't even pull up my zones. My app is up to date, so not sure wh…" - Bree Patterson
12
"deactivated"
7 negative reviews mention this · 11% of all complaints
★★★★★ "I haven't been on for a month and my account was deactivated. They have no grace and are out of touch with reality. Their matrix is unrealistic. The application has glitches with navigation. They don't listen to shoppers concerns. The turno…" - Jonica Murphy
📋 All 61 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
update; and now the app won't even let me see any orders or get into it. I hope no one stole my account! I signed up for Shipt to earn extra income, but the pay is extremely disappointing. Most orders are under $20, which doesn’t cover the time, gas, and effort required. After expenses, it’s often less than minimum wage. I was willing to work, but the low pay makes it not worth it. This doesn’t feel like a reliable or fair way to make money.
market too saturated no spots
do not drive for Shipt. first I was delayed 2 hours today not my fault but by the facility so I said okay second I've had about numerous address issues where it's unclear and they're just a horrible company to drive for. customer service sucks also. my stats are screwed up now because of Shipt delaying my massive 49 item delivery by 2 hours and they penalize you even if it's their fault and it is because I was delayed 2 hours so I didn't get started until 2:00 to deliver 49 packages.
started off great. but eventually you learn they don't too much care for the drivers and the support is not that great. the app will constantly crash on you from things like processing or even delivering because sometimes the addresses aren't accurate but you will still be penalized and they won't forgive the stats like the messages that they send you say. of course if the stats don't reflect near perfection your account will be canceled. some of the same orders are on other apps for more $
I just need to update my email, after losing access to it. They won't let me update my old information, can't make a new account. Therefore can't do anymore deliveries.
I have to constantly redownload this app because it's having issues sending messages to the customer, or it won't let me process the order. It's constant bugs and the customer support team is impossible to get ahold of
Worst app with cheap offers that dont cover gas. Waste of time and gas.Shipt need to do better.
Everything is too far away
The app isn't working. I keep getting error messages and nothing will load. I can't check for orders or look at available zones. I can't even use the live support option because my messages won't send. The app is up to date so that's not the problem.
Everything was working fine until just a few minutes ago. I was opening the app to check available orders. and I keep getting an error message that it can't refresh orders, I can't even pull up my zones. My app is up to date, so not sure what's happening. Beyond that, I've enjoyed the app and the shopper experience. Please fix and I will give 5 stars.
I haven't been on for a month and my account was deactivated. They have no grace and are out of touch with reality. Their matrix is unrealistic. The application has glitches with navigation. They don't listen to shoppers concerns. The turnover is quick. The money was great I really enjoyed it. I hope someone else creates a newer and better application that shuts this bogus joke of a company down. People are wanting to work and they are quick to fire you without a substantial timeframe of work
Very poor customer service. They let customers rate 1 star with no feedback and deny rating forgiveness and refuse to give an explanation.
Notification chime constantly quits working and I miss orders. I have to restart my phone constantly.Which makes me miss more orders. I don't see how the notification can chime and then stop chiming on the next order.
still stealing tips unless you constantly file for a tip audit.
it is beyond stupid that I have to wait for 24 hours in order for my card to be "processed" so I can instantly withdraw my funds into my bank account ! when I contacted support, the only explanation I was given was that it was for security measures and identity verification purposes . which is stupid because is there exists many instant identity verification methods
Overall a good app, but the customer service will treat you like you're an idiot. They routinely allow customers to order out of stock/nearly out of stock items, and not every customer is responsive. Better than doordash, but don't overextend yourself or they'll fire you without any real appeal process.
I worked as a Shipt Walker for six years as of today. If you are in New York City and you're a Walker, then you probably should look for a new company to deliver from. I could not bypass their vehicle prompt, and I called customer service only to be told to rent a car for the vehicle information. I do not drive at all! Why would I do that? No one in their right minds should recommend that to a non-driver.
I got blocked due to too many late deliveries, which I received from a single batch because of unclear instructions.
The application keeps dying on me or keeps me from seeing the routes when they are dropped every day at 6pm
Shipt is a joke. They demand the most labor, strict metrics, and "above and beyond" service while hiding tips. Why waste hours shopping for a mystery payout that barely covers mileage? DoorDash, UberEats, and Grubhub show pay upfront for 1/4 of the effort. Even the true kings, Spark and Instacart, provide full transparency for shopping. Shipt wants maximum effort for minimum pay. They are being blown out of the water because professionals don't gamble. Spark is far superior in every way.
the app keeps crashing i can't login
App crashes on a daily basic, support agents gives different informations each time i contacted them. They sent out notifications that they will "forgive" all the stats affected by their outage but never did. when its not even my fault to begin with, you can't even call it "forgiveness ". The customer expects you to run around the whole store getting everything for them and deliver on time with $1 -$5 tip and have to message them to chat even when there's nothing going on with their order 🙄
I would like to get the money off my account
barely any rides in my area
shipt customer service sucks! They are rude and unforgiving. They deactivated my account when I had great reviews and was a preferred shopper for a lot of people. My rating never got below a 4.7 but that was due to traffic in the city of Atlanta so deliveries would be a few minutes late which customers understood living here so points were deducted by ship but I still received good reviews by the customers. They are not a good company.
very disappointed app at the beginning it was good but after that they deactivated my account this app does not recognize that the time that somebody makes at the market looking and asking for products takes a lot but this app always wants to finish the job as soon as possible and I can't finish quickly because I have to look for the product and ask for help if I don't find it so I give it a one star because of my deactivation of my account
We cannot shop orders for stores not affiliated. West Main orders go to west main store. Westnedge goes to Westnedge store. Stores go by inventory. If I were to shop a west main order at Westnedge it would throw theor whole inventory off.
You can come through for them all you want but they'll still hold you accountable if you're one second late. Even when there's construction blocking your way causing a 14-minute go around. Where is the respect?
New rating system is just another excuse to make sure you don't reach Summit. When you ask support anything you will get the full run around from agents closing chat on you to eventually hq telling you to email a different support team so they can run you in circles some more. Other drivers will get bonueses all week, but you will get excluded( have picture proof). Offer prices have also gone done yet again despite rising gas costs. Used to but no longer would reccomend to anyone.
after a month of wasting my time and energy, I finally uninstall this app. they have blocked my account twice because I was inactive. the reason I was inactive because I couldn't sign into the account. the second time I'm not going to waste any more energy calling them.
not great bad offer low balled bad. just started to never done this and it looks shabby.
poor app, majority orders are late popping up and go 45 minutes into the delivery time before refreshing (delivery is 5pm-6pm 545pm . they do not care if you hit traffic doing long distance orders. you'll get let go. they do not even pay enough for half the orders. where I live the nearest target if you live out in the estates is almost 35 minutes away.. don't waste your time dealing with shipt unless you live within 5 minutes or less. you can request them to update stuff and they never will.
can't use the app. every time I try to open it all it says is unable to load referrals. absolutely sucks
The app won't even let me login. It sends a 6 digit code to process the login, and goes right back to the login screen, after I enter the code. I'll just stick with DoorDash and Spark... at least those apps are functional.
for real read the reviews this app sucks support is non-existent because of their policies and if you call one about time forgiveness they'll cancel the order and then send it back to you and then it goes against your reliability I've only canceled two orders before I even got to my 25 as I was first starting the account called about time forgiveness they canceled two orders as soon as I pulled them into Target and then gave him back for half the price to my reliability permanently deactivated
bad pay!! I am not shopping for someone get paid 12 dollars to go 30 miles and no tip. not many people on this platform tip. it a waste of time. doordash be better. until they learn to up the base pay and require customers to tip before the order place i want be doing any more deliveries with them. so good luck.
I've been reviewing the $16/hour earning claims utilized in your recruitment and marketing materials. It has become clear that this figure is misleadingly framed. By structuring deliveries to conclude in under 60 minutes, the platform avoids the obligation of the full hourly rate for a single task. More importantly, the 'hourly' claim ignores the unpaid labor of traveling back to a starting point to remain active. This creates a systemic gap. One star for deception.
Customer service is terrible. The service receptionist made me wait over 30 minutes to connect me to a supervisor. Then told me she'd call back in 15 minutes because she was having technical issues. I could barley understand her and she had me send screenshot in a message. if I have a problem in the store I have to wait a extra 10 minutes in the store mid shop for bundles. Terrible!
App no longer works at all for me so I can't work. Thanks, Shipt.
This is a pattern affecting many shoppers, not a one-time issue. The messaging system is unreliable-messages are delayed or never delivered, making it look like we’re not communicating. Then we get bad ratings for something out of our control. Rating forgiveness is denied within minutes, which raises serious concerns about whether reviews are actually being checked. Shipt needs to fix messaging and ensure fair rating reviews. Until then, shoppers are being penalized for app failures.
I was working for less than three months and they deactivated me. Less than 200 deliveries for a customer rating that I could not maintain. Now I can't access the app to get my tips summary because they are not listed in the payment details on their website.
Adding my 1 star to the jar like everyone else. I used to get tips on 80-90% or so of deliveries like you'd expect. Now, my last three sessions, I have received no tips on any deliveries. Customer service is unable to help. This company is OBVIOUSLY robbing their drivers.
it keep saying unable to load stats or request, why?
app, needs improvement to help shoppers to do a smooth delivery by finding stuff in store by lines or Aisle
This service is dead. Two weeks of no orders. Tips are unreliable and come in a week later.
Way too much time and miles for such little pay. Not worth it
On-Time 90% or more on time delivering is the hard part to maintain. Good while it lasted, fun to shop at the stores, and do a good customer service. Thank you for the Time.
Shipt claims to value its shoppers, but they let picky customers drop 1-star reviews (or sneaky 3-4 stars) on hardworking, reliable ones with zero feedback or reason given. Then those same customers get confused when a newer shopper does worse, it's because bad customers caused it by getting the experienced high-performing ones pushed out. Shipt prioritizes customer complaints over protecting the workers who actually make the platform run. if i could give less than 1 star I would
Dont work for this app. They will fire you for no reason. I completed 200 dilverys with them and have amazing on time dilverys and they fire you from one day and other without explaining the reason 03/03/2026 . Worst company support i seen
The app is great but it's crazy how I had 63 orders completed with 39 5star reviews and 2 4 star reviews and 2 1 star reviews and still got my account deactivated. Im done with these guys
+ 11 more in the clipboard copy
Sentiment summary
80%
Positive (4-5★)
4%
Neutral (3★)
16%
Negative (1-2★)