Review Insights · Google Play
Shotgun: Live Music Experience
Shotgun · 59,358 ratings · ★ 4.9
4.9
★★★★★
59,358 ratings
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Top complaints - extracted from 13 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"ticket"
4 negative reviews mention this · 31% of all complaints
★★★★★ "awful people. scammers. my friends insisted i join them to shotgun event at yoyo in paris. it was a "reggaeton" theme and there was no *clear* indication on the event page i needed to wear special attire. i did not expect i had to show up i…" - Aurel Radu
2
"refund"
4 negative reviews mention this · 31% of all complaints
★★★★★ "awful people. scammers. my friends insisted i join them to shotgun event at yoyo in paris. it was a "reggaeton" theme and there was no *clear* indication on the event page i needed to wear special attire. i did not expect i had to show up i…" - Aurel Radu
3
"tickets"
4 negative reviews mention this · 31% of all complaints
★★★★★ "Forced to register in order to get tickets for a show. Not possible to delete account without downloading the app. Thanks for forcing me to come to the playstore and waste even more time. Enjoy the review." - Rafael Neves
4
"service"
4 negative reviews mention this · 31% of all complaints
★★★★★ "When the party is cancelled, they never refund the service fee.." - Abderrahman
5
"event"
3 negative reviews mention this · 23% of all complaints
★★★★★ "awful people. scammers. my friends insisted i join them to shotgun event at yoyo in paris. it was a "reggaeton" theme and there was no *clear* indication on the event page i needed to wear special attire. i did not expect i had to show up i…" - Aurel Radu
📋 All 13 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
awful people. scammers. my friends insisted i join them to shotgun event at yoyo in paris. it was a "reggaeton" theme and there was no *clear* indication on the event page i needed to wear special attire. i did not expect i had to show up in a suit for a reggaeton event. bouncer refused to let me in even though i had already paid 26 euros for my ticket. he told me to ask for a refund for refused entrance on the app after having waited for an hour in the cold. i have yet to receive a refund.
Forced to register in order to get tickets for a show. Not possible to delete account without downloading the app. Thanks for forcing me to come to the playstore and waste even more time. Enjoy the review.
Obriga baixar esse app para obter o ingresso que comprei na web... Experiência de uso péssima!
The payment process is a mess. I try to buy a ticket, I get an error message saying the purchase couldn't be finalized. I then try again to buy a single ticket, it works. Except I now have two tickets and I got charged twice. And it's not the first that has happened. I don't know if it's incompetence or malice at this point
When the party is cancelled, they never refund the service fee..
SCAMMERS! the worst app, service and company of all, I bought tickets for a party, an hour before the party they wrote on Instagram, not even in the app notification, that the event was canceled, after 4 attempts of trying to contact the organizers and support via the shotgun app, email and all other possible methods, no answer and no hint of a refund for an event that did not take place, wasted time, money and nerves, the worst experience using the service!!!
C'est moche de gonfler artificiellement les chiffres de nombre de téléchargements comme ça car pour supprimer le compte ça ne se fait que par l'appli.
i was debited 565.84 and 452.67 that i dont know this app. and beside im here in the philippines.
Customer service is nonexistent. I am a producer of events and they have not responded to my emails, resulting in a switch of platform.
Please be aware they do not refund service charges if the venue cancels the event. I would go directly to the venue to purchase tickets before using this app and save on all fees. The convince of the app is not worth $10 a ticket in fees that apparently are non refundable especially if a venue cancels.
So annoying, have to make an account/download the app to do literally anything, extortionate resell fees for literally no reason
What's the point of signing up for a waitlist that would only get me one ticket? Dancing alone?
good
Sentiment summary
98%
Positive (4-5★)
1%
Neutral (3★)
1%
Negative (1-2★)