Review Insights · Google Play
Shudder: Horror & Thrillers
AMC Global Media Inc. · 16,910 ratings · ★ 3.2
3.2
★★★★★
16,910 ratings
🎯 Build a better version
Top complaints - extracted from 73 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
15 negative reviews mention this · 21% of all complaints
★★★★★ "not ok even though the new update charged me twice for a subscription! no sci fi, cult or gore collections anymore? you updated from my favourite streaming site to the least favourite good luck sell outs!" - Craig Pullman
2
"shudder"
12 negative reviews mention this · 16% of all complaints
★★★★★ "really laggy and slow. My biggest issue is that you cannot use a VPN with this. I specifically got a month of shudder so I could watch a shudder original which is only available in the us. huh? how is an original for the service only availa…" - Chloe Tousignant
3
"watch"
12 negative reviews mention this · 16% of all complaints
★★★★★ "really laggy and slow. My biggest issue is that you cannot use a VPN with this. I specifically got a month of shudder so I could watch a shudder original which is only available in the us. huh? how is an original for the service only availa…" - Chloe Tousignant
4
"movies"
12 negative reviews mention this · 16% of all complaints
★★★★★ "Rating this here because it won't let me on xbox. This is THE WORST streaming service app ive ever used on Xbox. You cant see your cursor to choose movies.. the movies are just black boxes with no pictures.. maybe you get lucky and the name…" - Nick K
5
"service"
11 negative reviews mention this · 15% of all complaints
★★★★★ "really laggy and slow. My biggest issue is that you cannot use a VPN with this. I specifically got a month of shudder so I could watch a shudder original which is only available in the us. huh? how is an original for the service only availa…" - Chloe Tousignant
6
"update"
10 negative reviews mention this · 14% of all complaints
★★★★★ "not ok even though the new update charged me twice for a subscription! no sci fi, cult or gore collections anymore? you updated from my favourite streaming site to the least favourite good luck sell outs!" - Craig Pullman
7
"content"
9 negative reviews mention this · 12% of all complaints
★★★★★ "Love the content, but I haven't been able to get into the app for so long that I've just canceled it. Every time I open it I have to restart it or nothing loads, now the last couple months the app has logged me out and if I request a passwo…" - Lise Hartwick
8
"horror"
9 negative reviews mention this · 12% of all complaints
★★★★★ "really laggy and slow. My biggest issue is that you cannot use a VPN with this. I specifically got a month of shudder so I could watch a shudder original which is only available in the us. huh? how is an original for the service only availa…" - Chloe Tousignant
9
"cancel"
9 negative reviews mention this · 12% of all complaints
★★★★★ "Love the content, but I haven't been able to get into the app for so long that I've just canceled it. Every time I open it I have to restart it or nothing loads, now the last couple months the app has logged me out and if I request a passwo…" - Lise Hartwick
10
"nothing"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Love the content, but I haven't been able to get into the app for so long that I've just canceled it. Every time I open it I have to restart it or nothing loads, now the last couple months the app has logged me out and if I request a passwo…" - Lise Hartwick
11
"work"
8 negative reviews mention this · 11% of all complaints
★★★★★ "I keep trying to open the app and it just freezes, I've uninstalled and reinstalled and still won't work" - natasha valero
12
"canceling"
8 negative reviews mention this · 11% of all complaints
★★★★★ "As much as I love Shudder and it's content, I'm tired of all the price increases. I know just canceling my subscription means nothing but with a fixed income it's becoming too much. I get that it's only going up to 9.99 but I think it's tim…" - Darq Friend
📋 All 73 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Love the content, but I haven't been able to get into the app for so long that I've just canceled it. Every time I open it I have to restart it or nothing loads, now the last couple months the app has logged me out and if I request a password reset I don't get an email. And they've just raised the monthly fee? No thanks, I give up. Not paying for something I can't use.
hoowww do i cancel the membership
not ok even though the new update charged me twice for a subscription! no sci fi, cult or gore collections anymore? you updated from my favourite streaming site to the least favourite good luck sell outs!
Worse App shouldn't be on Xbox Microsoft Store
I keep trying to open the app and it just freezes, I've uninstalled and reinstalled and still won't work
welp, app is back to non-functional. So is the website. You can get a couple minutes, then it freezes on loading. The only thing that plays consistently is the ads. There are 2 right now, and you'll have to watch them every time you reload, reconnect, basically do anything. I've been grappling for about an hour. Got the ads memorized, and remember why I cancelled before.
horrible app
canceling their biggest draw has lead them to their drop in subscribers. People were here in the beginning and to bring "tales from the crypyt" as the replacement ain't gonna work. we as mutants got it on dvd and can also find it on smallflix. the drive in will never die..
For a brief moment in time I got the app to load but most of the time it never makes it past the launch logo no matter how long I wait. I uninstalled and reinstalled; no better. No other app gives me this problem.
Rating this here because it won't let me on xbox. This is THE WORST streaming service app ive ever used on Xbox. You cant see your cursor to choose movies.. the movies are just black boxes with no pictures.. maybe you get lucky and the name will be at the bottom. Impossible to navigate. Nothing loads. 0 customer support. Canceling my subscription. What a complete waste
stopped working and can barely use my subscription :/
shudder makes it nearly impossible to cancel their service once youve signed up. their customer service is dreadfully unhelpful and their website is quite janky. do not use this service.
Why is Shudder down like every other day now? it is really annoying
awful, super slow just to use it..glitches so its always signed in and cant seem to keep up with remote or tv responses..jave to force stop it everytime is ridiculous not to mention force stop didnt sign me out so it just is running with me signed in my profile at all times..
don't really like it .. and really would like to know how to cancel
for the last 3 months has been displaying "no content available". continued to charge me. Can not find a contact us link to get it sorted out. used to be great, but not a fan of being charged and not receiving the service I have payed for.
Why am I seeing ads after paying for the service? Trash update.
Went to do a free trial on this. I'm glad I did because it would let me log in. I even changed my password multiple times. I had to go through hoops to cancel it as well. Sad because I love horror movies.
horror is slop
it crashes a lot .
Apps doesn't work sometimes. same issues from 2020. smh
won't let me sign in
it won't let you watch movies you have to uninstall the program yeah to unplug and reset your tablet now that I'm canceling my order I can't even get into my account now I do have until May 13th 2026 but now it won't let me in to watch any movies content not available retry or it just won't let me in with my email address in password and I complained about this about 2 weeks ago I've been watching TV and Pluto and no headaches I watch a full movie been watching TV for horror movies at no co
I've had Shudder for years - first time having problems since the recent overhaul, and it's seriously frustrating. It won't even let me log into the app. It's a black screen with red "shudder", tapping the screen does nothing, no option to log in. Not impressed.
doesn't work since the last update and the support staff are ignoring my emails, what an absolute shame as I loved it previously. Unsubscribing and not giving them further money.
canceling the best show you have then raising the subscription price is nasty work
I swear this app is broken more often than it works
fix your freaking app. I have to uninstall and reinstall every time I want to watch. it keeps wanting me to add a user, even though there is already one. it's just error message after error message. it's been like this since the app update.
no audio when casting to an LG c3 for multiple devices. support treated me like I was an idiot. account canceled.
Cant give it 0 stars, signed up for subscription on google play, paid the annual fee, now i am totally unable to log in, support pushes me off to google play, google play wont do anything. Scammed out of 90 dollars. would not recommend.
it stopped working entirely for me on my phone but I can still access it on my Smart TV and browser.
All I wanted to watch on this damn app is The Mortuary Assistant and it tells me I have to wait 15 days to watch it. A bunch of random horror movies and half of them aren't even scary. This app is probably one of the worst services I have ever used. EDIT: It now continues to say, "Sorry, something went wrong." It will not start the app, so the only reason why I have an account is now essentially blocked me out from the very entertainment I paid them for.
took my money, throttled my service. shame
Terrible. They make canceling your subscription very difficult on purpose because they don’t want to you to cancel it because they are money hungry. DONT GET THIS SUBSCRIPTION
This new update is awful really slow at loading even on firestick original and exclusives filter doesn't work all round very very poor update was nothing wrong with old version pains me to say Im thinking of canceling my subscription because of this update as it have completely put me off going to shudder
was great. new update was great. but now when I'm signed in shoes nothing. but when I sign out shoes everything. unsubscribe untill they fix.
Terrible app. Just tried to subscribe to it for one of their new releases and I had seen the movie was there and the countdown for it as well but once the countdown ended the movie disappeared and now isnt even on there anymore. Only reason I subscribed is no longer on the app itself?? Dont download this app. SCAM.
the app never connected to our TV and now the app won't work because it won't update,they cancelled the last drive in so I'm cancelling my subscription.overall shudder is garbage and every movie it has is already on Tubi for free. you can find all the last drive in episodes on bit chute btw
it was horrible I needed a trial account just to watch one movie. and if you don't have one you can't watch anything I expected better services
lots of obscure and honestly poor movies. Many additions are movies you can view for free on other apps.
heard there was an updated to the app, I can't even subscribe both options are marked as unavailable 😕
Terrible app and customer service
no Joe Bob Briggs, I'm out. lag on the final episode of the last drive in and horrible syncing of the during. yeah no, I can't recommend this app. not good at all in its current state. plus it's $2.00 more than scream box. you would be better using another app for horror movies. definitely not this one.
Dont bother, the only reason to get this all is Joe Bob and Shudder just fired him. Get Netflix instead...
I know any UI upgrade beats what they had before, but boy, does the new UI suck. Looks more like the Scare Network app on steroids. Icons like those of a free early 2000s Indie horror app. At least it's smoother to navigate, and anything beats the previous version, but i think the UIwas just rushed so they can use it as an excuse to charge a few extra dollars
While the content it provides is accurate, the quality of the service is horrendous. Given that shows/movies used on the Xbox are constantly buffering (other streaming services and social media have no similar issues and NO Internet is not the problem). The shows/ movies I am watching do not show up in the 'continue watching' section regardless of device or platform (Xbox, android mobile, tablet etc). Other issues can't be said here as it exceeds the 500 words.
went online to watch a movie they claimed had online when made account the movie isn't there and when I click the link online it just takes me to most popular shows aka company false advertising
Horrible service. They advertised having a specific movie I wanted to watch, which required setting up a trial account through Samsung. After jumping through hoops, I find out the movie I want isn't actually available on their service. The movie selection is very low quality. In order to cancel, I had to log into so many accounts and the option to unsubscribe is buried in a way thats nearly impossible to find. I hope this saves even one person from the frustration I'm experiencing right now.
really laggy and slow. My biggest issue is that you cannot use a VPN with this. I specifically got a month of shudder so I could watch a shudder original which is only available in the us. huh? how is an original for the service only available in one country. I am a big horror fan and want so badly to support this
This app looked good at first then nothing new was put on so I cancelled it.
+ 23 more in the clipboard copy
Sentiment summary
52%
Positive (4-5★)
7%
Neutral (3★)
41%
Negative (1-2★)