Review Insights · Google Play
ShutEye®: Sleep Tracker
ENERJOY PTE. LTD. · 108,168 ratings · ★ 4.4
4.4
★★★★★
108,168 ratings
🎯 Build a better version
Top complaints - extracted from 54 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
13 negative reviews mention this · 24% of all complaints
★★★★★ "No trial option. The 7-day free trial doesn't exist, but the only paid option is a whole year, at significant cost for a product you don't even know works!" - Danielle Jarretelle
2
"trial"
12 negative reviews mention this · 22% of all complaints
★★★★★ "Trial test; the app was particularly bad at recognising whether I was asleep or awake. When I was awake it recorded me asleep. This would be the reason why I would not to use this app." - Roisin O'Connell
3
"sleep"
9 negative reviews mention this · 17% of all complaints
★★★★★ "Trial test; the app was particularly bad at recognising whether I was asleep or awake. When I was awake it recorded me asleep. This would be the reason why I would not to use this app." - Roisin O'Connell
4
"charged"
8 negative reviews mention this · 15% of all complaints
★★★★★ "you charged me for a year that I did not order or authorize...now you will not allow me to post this" - Greg Stewart
5
"money"
8 negative reviews mention this · 15% of all complaints
★★★★★ "no intention of paying after 7 day "trial" I want my money back." - Miranda Echum
6
"year"
7 negative reviews mention this · 13% of all complaints
★★★★★ "No trial option. The 7-day free trial doesn't exist, but the only paid option is a whole year, at significant cost for a product you don't even know works!" - Danielle Jarretelle
7
"free trial"
7 negative reviews mention this · 13% of all complaints
★★★★★ "No trial option. The 7-day free trial doesn't exist, but the only paid option is a whole year, at significant cost for a product you don't even know works!" - Danielle Jarretelle
8
"refund"
7 negative reviews mention this · 13% of all complaints
★★★★★ "tried to do free trial but it charged me 32 dollars for the year anyways and google wont refund me. dont be fooled by this app and its tricky ui interface tactics" - ELItheRED
9
"subscription"
6 negative reviews mention this · 11% of all complaints
★★★★★ "I can't transfer my account or subscription that I pay for poor app" - Kelly Chavez
10
"night"
6 negative reviews mention this · 11% of all complaints
★★★★★ "According to this app I have not slept in 3 days. It does not work. It does not record anything. I slept 10 hours last night but it says I didn't sleep any. Don't waste your time with this" - C D
11
"trying"
6 negative reviews mention this · 11% of all complaints
★★★★★ "wow I can't believe they charging so much money just to find out how you've been sleeping this behind joke bad luck if ur trying fix ur sleep or try prove to your doctor how been sleeping at night. no evey can pay especially low income ppl …" - Kara charles
📋 All 54 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I canceled my membership on 6/25/26 but was just billed $29.99.
theft
it is a lie it does not do anything just garbage
No trial option. The 7-day free trial doesn't exist, but the only paid option is a whole year, at significant cost for a product you don't even know works!
I only get 7 free days and expected to pay for a plan. No thanks. Get a fitness watch for a one time price, instead. It lives on my body and can track this. smdh. Silly of me, to think this would work.
you charged me for a year that I did not order or authorize...now you will not allow me to post this
I was charged over 80$ for this and I have no idea what it is or why I was charged.
no intention of paying after 7 day "trial" I want my money back.
I can't transfer my account or subscription that I pay for poor app
beware it wants you to pay
it was great. but for the last 2 weeks it hasn't been recording any of the sleep sounds at all. I literally only use it for the stories. It doesn't even track my sleep properly.
tried to do free trial but it charged me 32 dollars for the year anyways and google wont refund me. dont be fooled by this app and its tricky ui interface tactics
Uninstaller , HORRIBLE BEWARE. does stop the trial, never okay editor a bill or trial, beware these folks don't care for you, just there bottom line, there ought to be a law.
According to this app I have not slept in 3 days. It does not work. It does not record anything. I slept 10 hours last night but it says I didn't sleep any. Don't waste your time with this
Not free to use.
wow I can't believe they charging so much money just to find out how you've been sleeping this behind joke bad luck if ur trying fix ur sleep or try prove to your doctor how been sleeping at night. no evey can pay especially low income ppl it rip off
so much bad app
signs you up for yearly subscription. it is not a one time purchase, feels very deceptive.
I signed up for a free trial and never had the chance to use the app and barely 24 hours later I was charged, $63.99. After reading some of the reviews, this app is clearly a scam!
I wanted to see if this app was good, at least make the first night free, now im just stuck with data thats behind a paywall
doesn't work, don't waste your time
7 day free trial that costs 20.99????? its a con.
this paid app
be careful! as soon as you install it to test they charge you and you will be on the hook! even when you uninstall the app.
would give a zero but not an option. being charged for something that was advertised as free. please refund my money.
This app says, try it's free and then takes money from you monthly and does not have an easy simple way to cancel. Even though you never sign up, they just take your money, they are thieves.
this app is horrible, twice ive downloaded it looking to see what i do in my sleep, both times a failure with it saying i need to upgrade to premium just to check. do NOT download this garbage app
Eeeh, sampled in sounds into an app needs me to pay yearly! Do what you want, but I find paying monthly for an app is madness. Ca $12 per month or $37 per year! Never. I will uninstall without even trying, bye!
absolutely awful tracking ability! I have had this app for months now and it will literally say I was in REM sleep when I was actively awake, driving, ect. I have tried to find ways of contacting the company, I can let them know this inaccuracies of their app and I have had zero luck, no way to email or call plus if you bought it through the play store- its even more difficult to request a refund . luckily I was able to cancle the subscription so next year I won't be charged $60 for a pro
mengarut. bacaan bt² saja. tido 12.30-1.20 jadi 4 jam?
Makes you jump through hoops and then hits you with a subscription notice. START WITH THAT!!!! WASTING MY TIME
sucks
DANGER!!! Do NOT subscribe. If you cancel, they WILL still charge you $32 a year and a half after you canceled. Then they blame google instead of refunding the stolen $.
if you have a fan it's super innacurate it said I got 0 hours of sleep and was awake for 8 hours 40 minutes..
why do u need money
records all night just to offer the ability to pay to hear yourself ...
This app does not work. Don't waste your money, they will not give you a refund. It does not record accurately. Update: I followed the refund protocol and I have yet to see my money refunded after told to go to Google to get it. so I gave it another try. It is very inaccurate, the only working part of the app is the sounds, however they shut off after a bit. Again don't waste your money until bugs are worked out.
Tracking time is never correct!! I pressed the tracker button before sleep, but it said I did not sleep at all the next morning. I had the phone placed and kept charging as it said. Been using it almost a month and no data ever collected is correct. No trial version provided. Requested for a refund but Google did not approve. So, do not even bother to try, because it's required to pay trying and it never works as it said. One dumb is enough!!
Night 1 it mistook outside traffic for me talking a dozen times and said I woke up 4 times (not true - I was up once to go to the washroom). The next two nights it said I didn't fall asleep at all. Also not true. Uninstalling. Total waste of a year's subscription. Don't get burned by this app like I did.
I downloaded. After reading so many negative reviews of being charged before the free trial was over, I can't trust a company that can't fix problems and won't consider refunds but want to follow rules rather than just be honest. you're a fraud and cheaters!
It's a gimmick app. It has a hard time telling various noises apart. Most of my recordings are just random white noise from a fan. And there's really no way for it to tell you exactly when you fell asleep so the score is really just a guess. Not really worth paying for. Make sure you cancel the subscription because they'll still charge you even if you delete your account. Shady bs.
did not work for me - trying to get a refund
Trying to cancel. Thought it was free. i canceled this years ago.And everything was appropriate, didn't hear from them.Now they're trying to access my bank account and charge me for something.I don't have and don't want they need to go ahead.And stop because I did the right thing.It's canceled, get over it.I would never get shut eye now
RIP OFF BEWARE THIEVES. offer free 7 day trial but refuse to refund you if you cancel within the 7 day period. app is wildly inaccurate. having to go through credit card company to get money back... ...update, months later and STILL trying to get a refund. This is crazy. The app store keep referring me back to the app makers, who say go to the app store. Seems to be no way to get my money back. YES LIKE I HAVE BEEN SAYING I WOULD LIKE MORE HELP
I try this I'm not sure
Trial test; the app was particularly bad at recognising whether I was asleep or awake. When I was awake it recorded me asleep. This would be the reason why I would not to use this app.
could not shut it down.
Tried 3 nights, it's not tracking much of anything. First 2 nights it said I was awake half the night which wasn't correct at all. Third night it showed I was awake the entire night which also was wildly incorrect. I placed my phone exactly as instructed and it's right next to me on my nightstand. The only way I would be closer is if I placed it on my head. Did not need the white noise or alarm features but they were fine.
Check the reviews at Trustpilot. They are much more accurate. It appears that people sign up for the 7-day free trial, but are charged immediately, and refunds are difficult if not impossible to obtain. SAVE YOUR MONEY!
two nights in a row it said I didnt sleep at all and recorded nothing. what gives? i even paid for this!
+ 4 more in the clipboard copy
Sentiment summary
84%
Positive (4-5★)
4%
Neutral (3★)
12%
Negative (1-2★)