Review Insights · Google Play
Simple・AI Weight Loss & Health
Simple.Life Apps Inc · 127,228 ratings · ★ 4.5
4.5
★★★★★
127,228 ratings
🎯 Build a better version
Top complaints - extracted from 50 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"cancel"
14 negative reviews mention this · 28% of all complaints
★★★★★ "I canceled my subscription and they STILL TOOK $114 OFF MY CREDIT CARD!!" - Rhonda Lockhart
2
"money"
8 negative reviews mention this · 16% of all complaints
★★★★★ "this isn't a tai chi walking app. I wanted to do tai chi not be ran through a million other things wasn't worth my money" - Lori Walker
3
"subscription"
6 negative reviews mention this · 12% of all complaints
★★★★★ "I canceled my subscription and they STILL TOOK $114 OFF MY CREDIT CARD!!" - Rhonda Lockhart
4
"other"
6 negative reviews mention this · 12% of all complaints
★★★★★ "It was very hard to figure out how to "maneuver" within the app. I signed up mostly for the Tai Chi, but that wasn't good at all. There were other issues as well, but you get the point: not for me." - Deborah Miller-Adams
5
"charged"
6 negative reviews mention this · 12% of all complaints
★★★★★ "I am disappointed by them charging my credit card 73$ the first payment. I didnt respond to that. I just let it pass. but then this month of May I was charged another 73$. why? I don't know. never did they show this amount would be charged.…" - Ginette Vezina
6
"help"
5 negative reviews mention this · 10% of all complaints
★★★★★ "The sales pitch is slick, and it all seems warm and fuzzy, but the app is unintuitive, buggy, and the focus is on intermittent fasting for weight loss. I was hoping to use it to help me get more active. The exercises are OK, but logging mea…" - MAURY CHRISTIE
📋 All 50 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I canceled my subscription and they STILL TOOK $114 OFF MY CREDIT CARD!!
The sales pitch is slick, and it all seems warm and fuzzy, but the app is unintuitive, buggy, and the focus is on intermittent fasting for weight loss. I was hoping to use it to help me get more active. The exercises are OK, but logging meals is buggy. I couldn't figure out how to log my meals, and there are no tutorials or videos to help. There is no live support, only email. The A. I. is useless for help. I regret subscribing for 3 months. (At least that part worked smoothly!)
It was very hard to figure out how to "maneuver" within the app. I signed up mostly for the Tai Chi, but that wasn't good at all. There were other issues as well, but you get the point: not for me.
No option to change ti.e zone & irritating notifications
Their information is incorrect about the composition of my food. I couldn't find a place to inter something I've already done for the day. Finally I'm too old to be scolded by an AI stuffed animal.
this isn't a tai chi walking app. I wanted to do tai chi not be ran through a million other things wasn't worth my money
i never went on this app and they taking my money and wont give me an option to stop it
I signed up they took my money and site won't work or I'm not doing something right so it s not working and no help available
very unfriendly app that says it's free but it's not. You can get similar advice, so called coach, from AI. doesn't worth the money.
not very happy thought this would be free to try but have been charged twice. now got to stay on the program for 12 weeks. can't cancel auto renewal without risking loosing what I have paid for. it is very obvious the system is AI generated, the app is not easy to navigate.
FTC, BBB, and your State Attorney General should be contacted if this happened to you too. NO CLEAR FINAL REVIEW SCREEN. The checkout made it look like $26 was the total, but I was charged $19.99 plus another $26 for workbooks with no clear final review screen. I requested a refund in less than 30 min and did not use or access the workbook, but they refused. Other reviews show this same issue happening to multiple people. Save your proof to send to the FTC, BBB, & SAG.
Not what I thought I was getting. Disappointed and would like to cancel. Please help me do that.
charged my bank without permission
how to cancel plan and payment. never started plan
cant cancel subscription
NO customer service. Cannot unsunscribe or cancel my subscription as they say. Complete run around. Beware when companies make it virtually impossible to unsubscribe.
I am so disappointed in this app. It has nothing to do with Tai Chi walking, it is hard to enter meals and if you make a mistake you can't change it and it starts your fast from when you enter your last meal even though that may have been three hours ago. Waste of money.
it's way too complicated and no fun
There are more things in this app that I wanted. It's almost childish.
I cancelled my subscription and I keep having money come out of my account
If it was for free I keep it I thought the scan was free for a year but then it stopped saying I need to upgrade to unlimited but I thought it was unlimited because it pictures stupid update it so I can take pictures of my food again for free get rid of the premium obsession
not working for me
Beware. The app is poorly made and subscriptions nearly impossible to cancel.
watch out, they lock you out so you can't cancel, then refuse to give you a refund.
not as described at all. not tai chi walking. completely something else. I cancelled the very next day and I still have to pay for the 4 weeks. May 1. -updating this again after multiple.emails trying to.confirm cancellation, passed along to multiple different customer service reps ....they couldn't find my account even tho they had all the info. ...wouldn't touch this app at all if I were you.
sucks
scam DONT DO IT AND THEY HAVE HIDDEN FEES AND WHEN U YRY TO CANCEL THEY MAKE ALMOST IMPOSSIBLE TO CANCEL
don't waste your money on this app it is a scam the AI is still in a beta test and does not actually provide individual advice that is healthy or increases a person's ability to learn good habits around healthy fasting and nutrition the auto renewal is at an exorbitant rate and their support desk is non-existent once they have your money you're never going to see it again and good luck getting out of the black hole that is simple.
I signed up for the trail and cancelled during the trial period but have been charged every month since $20 a month is ridiculous
Can't seem to cancel subscription. They keep billing even after you have requested cancellation.
This was a fun app when I first installed it Blimpy the AI character had lots of variety during Christmas that was FUN. There has not been anything for any other holiday not even Easter. But the reason I'm changing from 5 to 1 star is that after all this time the AI doesn't adapt to your schedule or know nutrition facts for foods you eat regularly. Very sad I'm uninstalling now longer worth using.
signed up in error I walk with a walker or cane wanting to cancel
not what I expected
there are far better apps available
horible
it didn't help me at all if like a refund I tried it for 30 days and it's not for me
not good.
customer service is terrible! you cant get through to anyone. the app crashes, pretty much a scam. Don't purchase!
Worst app ever. Never use the app. Try to cancel it on the same day it renew but was still charge the full $79 for something that I had less then an hour. Very disappointed. I hated apps like this. charge a very low price in the beginning then 4x the starting price. SMH. Waste of my hard earned money!!!
It's too difficult too demanding
I am disappointed by them charging my credit card 73$ the first payment. I didnt respond to that. I just let it pass. but then this month of May I was charged another 73$. why? I don't know. never did they show this amount would be charged. not only once but twice. I am searching how to unsubscribe and cancel. I haven't that much left on my credit card. can anyone respond to this review by not only answering "thank you for sharing" it's help i need please.
The add says 7 mins a day of tai chi walking you can lose weight. I do more than 7 mins of exercise a day(closer to 60-90) for the last 4 months and lost maybe 3lbs. Every meal I log for the most part it says isn't good for losing weight. protein for example, if I log anything other then cottage cheese or eggs, it says its is high in fat. I don't consider steak, pork chop or chicken as fat. Bacon, sausage those kinds of thing yes fatty/heavy
not very user friendly
Using the app used to be very clean and Simple however it became quite difficult with constant changes to the app and additional perceived premium benefits that did not accurately track food, water, fasting, etc... which really started to hinder results. I loved it originally but now it's very cute and very inaccurate. Canceled my premium subscription and uninstall. Father had the same experience and also canceled/uninstalled as it stressed him out with constant changes and inaccuracy.
app sticks in some places and is not intuitive.
Encountered multipe glitches on this app. If you track a meal without entering the data, the meal is counted, but there is no way to go back and enter the data or delete the meal. Second issue when tracking my weight it would not allow me to enter 0 at the decimal point. it would count that as an extra. Third app does not accurately count servings. If you enter a partial servings it sometimes counts it as one. Fruit sometimes gives a warning as too much sugar. I hate the coach.
finding it extrem ely difficult lt to cancel this app 😕
can be great to motivate and stay on track, however almost impossible to cancel!! I'm stuck for another 3 months 😔
I canceled mine and I just got charged I need customer service how do I find customer service cuz I don't even have the app on my phone cuz I can't download it on my phone
Simple? Hardly. I wanted this because it seemed to promise meal plans for various diets. But that costs extra. Ive used other health tracking apps never had so much trouble simply logging data. Got busy and didn't have time to log food or exercise for a day or two and that seemed to thoroughly confuse the app. That plus when I do try to log things, "helpful" popups get in the way, mess things up and then you have to start over. Basically unusable. Switching back to my previous app.
Sentiment summary
87%
Positive (4-5★)
4%
Neutral (3★)
9%
Negative (1-2★)