Review Insights · Google Play
Simple Scan - PDF scanner App
Easy inc. · 3,828 ratings · ★ 4.7
4.7
★★★★★
3,828 ratings
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Top complaints - extracted from 16 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"version"
4 negative reviews mention this · 25% of all complaints
★★★★★ "After update it comes up with plan for Cloud storage the hole time Previously paid for pro version now have to pay subscription fee. Rubbish now" - Patrick Van Biljon
2
"files"
4 negative reviews mention this · 25% of all complaints
★★★★★ "forcing me to pay. I bought this app years ago. i understand that to be a permanent purchase. now i opened the opp, i am not able to use it and am told to pay over 40 usd for it. i have a lot of files in the app." - Wenmin Huang
3
"storage"
3 negative reviews mention this · 19% of all complaints
★★★★★ "they removed custom storage location for scans, replacing options with a static "private folder" setting.. the app is now useless to me. cool idea though, scans turn out great, they just dont go where people need them." - Bill Brasky
4
"update"
3 negative reviews mention this · 19% of all complaints
★★★★★ "After update it comes up with plan for Cloud storage the hole time Previously paid for pro version now have to pay subscription fee. Rubbish now" - Patrick Van Biljon
5
"cloud"
3 negative reviews mention this · 19% of all complaints
★★★★★ "After update it comes up with plan for Cloud storage the hole time Previously paid for pro version now have to pay subscription fee. Rubbish now" - Patrick Van Biljon
6
"paid"
3 negative reviews mention this · 19% of all complaints
★★★★★ "After update it comes up with plan for Cloud storage the hole time Previously paid for pro version now have to pay subscription fee. Rubbish now" - Patrick Van Biljon
7
"scan"
3 negative reviews mention this · 19% of all complaints
★★★★★ "they removed custom storage location for scans, replacing options with a static "private folder" setting.. the app is now useless to me. cool idea though, scans turn out great, they just dont go where people need them." - Bill Brasky
8
"file"
3 negative reviews mention this · 19% of all complaints
★★★★★ "forcing me to pay. I bought this app years ago. i understand that to be a permanent purchase. now i opened the opp, i am not able to use it and am told to pay over 40 usd for it. i have a lot of files in the app." - Wenmin Huang
📋 All 16 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
ruined what was a good app. now tries to make download unknown PDF reader and limits sharing
After update it comes up with plan for Cloud storage the hole time Previously paid for pro version now have to pay subscription fee. Rubbish now
forcing me to pay. I bought this app years ago. i understand that to be a permanent purchase. now i opened the opp, i am not able to use it and am told to pay over 40 usd for it. i have a lot of files in the app.
bad doesn't scan emails and passwords well from paper and doesn't have arabic language not worth it price
The update version is a nightmare. All of my scan files are gone without any notice. And now I cannot scan any file. So terrible.
Can't send emails. Very frustrating
I already paid for the app 6 years ago for a 1 time fee of $4.99. Now they changed their price and reduced me back to the non pro version. That's like selling someone a car, coming out with the same model at a higher price then reporting the car back from me because I didn't pay the new price when I first purchased. You guys suck!
Product no longer works will not let me take a picture or upload picture to convert
To much bugs. Can't recognize photo from camera
Not good
Another garbage app. If you have the free version, do not upgrade. The free version was great but you will not be able to go back. Once you back up your files, they will then be all "modified" in the same day and time. There is no way to sort your files. Now if I need to find a file I made yesterday (in the free app), I now have to hunt through 600 pdfs randomly. Swiping to the top of the file list brings me inevitably to a forced login or register for file syncing. I Do not share with the CCP.
This used to be my favourite scanner App but lately filled with bugs and just a bad overall user experience :-(
Can you help me recover my files please? Lost all my files. Is there a cloud recovery option? I set it to Google Drive. Apparently it probably dis not back up. And there is a file, which Simple Scan Pro cannot restore. Not simple enough. Losing all files is scary.
they removed custom storage location for scans, replacing options with a static "private folder" setting.. the app is now useless to me. cool idea though, scans turn out great, they just dont go where people need them.
Used to love this app... However uploads to Onedrive are no longer supported since the last update. A little heads up would have been nice....
Drive sync. deliberately stopping and tempting for their paid cloud storage subscription..
Sentiment summary
91%
Positive (4-5★)
2%
Neutral (3★)
7%
Negative (1-2★)