Review Insights · Google Play
Singapore Airlines
Singapore Airlines Limited · 82,970 ratings · ★ 4.8
4.8
★★★★★
82,970 ratings
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Top complaints - extracted from 27 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"flight"
8 negative reviews mention this · 30% of all complaints
★★★★★ "unable to use paynow for return flight" - Oon Kock Chuon
2
"terrible"
4 negative reviews mention this · 15% of all complaints
★★★★★ "I like flying SA but the app is terrible for me - glitchy, jelly scrolling, loads slowly and the seat selection process is terrible." - Richard W
3
"unable"
4 negative reviews mention this · 15% of all complaints
★★★★★ "unable to use paynow for return flight" - Oon Kock Chuon
4
"singapore"
4 negative reviews mention this · 15% of all complaints
★★★★★ "I went to register our flight to Singapore through an app but they want my frequent flyer number and im not one" - David Harwood
5
"airline"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Some of the worst service I've ever had on an airline. Old airplanes, expensive flights, and shockingly rude, disrespectful and poorly trained staff." - Brian Manley
6
"times"
4 negative reviews mention this · 15% of all complaints
★★★★★ "If I wanted to fly inferior airlines like Vietnam airlines or scoot I would have checked their apps. Not forced to view their prices with Singapore Airlines flight times" - Gyver Chang
7
"seat"
3 negative reviews mention this · 11% of all complaints
★★★★★ "I like flying SA but the app is terrible for me - glitchy, jelly scrolling, loads slowly and the seat selection process is terrible." - Richard W
8
"edit"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Problem with scrolling: Need to edit details but unable to scroll down. The screen kept fixing to the top and no matter how I refreshed, go back - same issue still persists." - Froodie Tooth
9
"down"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Problem with scrolling: Need to edit details but unable to scroll down. The screen kept fixing to the top and no matter how I refreshed, go back - same issue still persists." - Froodie Tooth
10
"update"
3 negative reviews mention this · 11% of all complaints
★★★★★ "2026:App doesn't show expiring critical expiring miles, have to dive deep to find it 2022:Better interface but still using the mobile version of website for bookings. Also should abide to Oreo Material Design guidelines. edit: -2 star for c…" - Josh
11
"airlines"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Our second trip this year with Singapore airlines is booked for August, Brisbane to Hong Kong return. Disappointed that now the airline charges for reserving a seat! They have also dropped their baggage allowance from 30 Kilos to 25 Kilos!" - Donald Gray
12
"baggage"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Our second trip this year with Singapore airlines is booked for August, Brisbane to Hong Kong return. Disappointed that now the airline charges for reserving a seat! They have also dropped their baggage allowance from 30 Kilos to 25 Kilos!" - Donald Gray
📋 All 27 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
a terrible app with laggy features.
not good flight
not good flight
app no longer compatible 👎
Problem with scrolling: Need to edit details but unable to scroll down. The screen kept fixing to the top and no matter how I refreshed, go back - same issue still persists.
2026:App doesn't show expiring critical expiring miles, have to dive deep to find it 2022:Better interface but still using the mobile version of website for bookings. Also should abide to Oreo Material Design guidelines. edit: -2 star for continually asking for cookies acceptability even though its an app?! --- Update: almost impossible to stay on the live chat. Get disconnected so easily. Worse still, service time has increased and you just keep waiting
I went to register our flight to Singapore through an app but they want my frequent flyer number and im not one
app suitable all types of phones, when click update, message appears not suitable for this model. develop app suitable to all types of phones. thanks
Some of the worst service I've ever had on an airline. Old airplanes, expensive flights, and shockingly rude, disrespectful and poorly trained staff.
apps keep refreshing itself unable to book seat.
Useless updates now SA application not longer working on Samsung Note 9 and Android operating system 10 millions of Samsung phone not able to use changing to other airlines big loss to Singapore Airlines whe updating application by useless software developer not understand basics in downwards software compatibility.
As good as the airline and their services might be, it's one of the worst mobile apps and web apps that I've ever encountered from a reputable company and brand. A big let down, very inconvenient to use.
Items stolen from baggage on a business class flight. Customer Care replies to enquiries without resolution. TERRIBLE!
If I wanted to fly inferior airlines like Vietnam airlines or scoot I would have checked their apps. Not forced to view their prices with Singapore Airlines flight times
Requested to update. BUT, New version can't install on old phone!
Greediest company ever. Had a medical condition, asked for some concession over weights as I had to bear costs for medical as well as the flight, was expecting some concession on the additional baggage but need to rake in more money even if the customer dies paying it.
Never got to use it. The sign-up process took hours and was eventually unsuccessful. You are not allowed to have a hyphenated surname (seriously?). And I went around an invalid email address loop several times before realising there was a space at the end. Guys! Any email system will account for that. Finally registered, but now it claims not to recognise my email address to log in. Too hard.
irresponsible, slow, and better avoid this airline
Just installed. The manage booking overview page keeps jumping upwards as I scroll down. I have retrieved a booking made via a third party agency and I can't in any way edit the email address associated with the booking. I cannot edit my residential address as the neighbourhood I live in isn't listed. The app is very sluggish overall. Terrible experience so far. Edit: more issues over time. Unable to check in. Logged out of live chat n times. Unable to change password.
Very poor device support, is not compatible with Windows Subsystem for Android
I like flying SA but the app is terrible for me - glitchy, jelly scrolling, loads slowly and the seat selection process is terrible.
unable to use paynow for return flight
login sucks
Our second trip this year with Singapore airlines is booked for August, Brisbane to Hong Kong return. Disappointed that now the airline charges for reserving a seat! They have also dropped their baggage allowance from 30 Kilos to 25 Kilos!
doesn't even show my upcoming flight.
After an interface error during Krisflyer membership registration, the error in my family name was superimposed on the ticket i connected the membership. Now I have to book a new ticket with the same itinerary, which by now is more expensive, in order to refund the older ticket. You really should improve the app. Loading times are unacceptable and the Krisflyer membership registration was so disastrous just to get a wifi access on board. And now I have to face the extra charge sigh
installed app in grapheos on google pixel. refuses to login. says password wrong , even though I am logged in on PC with same password
Sentiment summary
95%
Positive (4-5★)
1%
Neutral (3★)
3%
Negative (1-2★)