Review Insights · Google Play
Sinsay - moda i zakupy online
LPP S.A. E-commerce · 137,884 ratings · ★ 4.8
4.8
★★★★★
137,884 ratings
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Top complaints - extracted from 20 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"contact"
3 negative reviews mention this · 15% of all complaints
★★★★★ "I've ordered some stuff more than a month ago and they haven't arrived yet. and they completely ignored me after a lot of times of trying to contact them. a really horrible customer service." - Bara Albatran
2
"customer"
3 negative reviews mention this · 15% of all complaints
★★★★★ "I've ordered some stuff more than a month ago and they haven't arrived yet. and they completely ignored me after a lot of times of trying to contact them. a really horrible customer service." - Bara Albatran
3
"support"
3 negative reviews mention this · 15% of all complaints
★★★★★ "There is no customer support, they plainly ignore you. I don't advise you to ever need it." - R Elena
📋 All 20 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I've ordered some stuff more than a month ago and they haven't arrived yet. and they completely ignored me after a lot of times of trying to contact them. a really horrible customer service.
mama ei de aplicatie de **, nu poti sa comanzi pt ca idiotenia nu recunoaste codul, uita judetul ... e O NENOROCIRE!!!!!!! Si ce feedback AI de 2 parale ... ii doare cam undeva de clienti
Aplikacja rozczarowała. Brakuje podstawowej funkcji, jaką jest możliwość zmiany adresu e-mail przypisanego do konta. Zamiast umożliwić prostą aktualizację danych, użytkownik jest zmuszany do założenia zupełnie nowego konta.
Nu se poate face inregistrarea, da mesajul "a aparut o eroare".
Brag about the new coupon combinations just so that no promotions merge
idk it's kinda bad
log-in issues. It doesn't work properly. Useless. I uninstalled it.
foarte peste mana toate informatiile legate de profilul utilizatorului. stocuri neactualizate
difficult , no English
no have english language
There is no customer support, they plainly ignore you. I don't advise you to ever need it.
GTA 6 on a potato loads faster
I ordered some products and paid for my order 6 months ago - and did not receive anything to this date! This has never happened to me before with another app or marketplace. I am confident my money is lost. Sinsay has no real customer support service, no one answering the contact numbers, so this is just a scam. Do not fall into the same trap! DON'T INSTALL THE APP AND DON'T ORDER FROM SINSAY!! Later edit: There are a lot of reviews for this app, I now know they are fake. Don't fall for these.
Forces you to update to keep using it.
I cannot contact the support about the broken item I received. I tried via the WhatsApp, submitted my issue but never received an answer about the progress despite the promise to contact me ASAP. the app doesn't have any functionality to describe an issue and request a refund without "send the item back and pay for the return yourself". but why should I pay to return completely broken item (plate). it doesn't make any sense. contact me and refund
Dont buy online, delivery is chatastrophy! I oredered some items i payed for these items online and after few days they cancelled the order in term they dont have in stock the items, im still waiting for refund. they keep my money hostage, 0 answer for my mails. If its possible i give this 0 star!!!!!!
Główne zdjęcia wielu produktów są generowane przez AI.
zasto nije dostupna dostava u trgovinu??
On some listings they use Ai images for clothes instead of actual models
занадто малий текст у апці. Що неймовірно бісить, так це баг зі сповіщеннями: я вимкнув всередині апки пуш сповіщення та розсилку новинку, бо вони надто нав'язливі та надто часті, а воно все одно меня пуш сповіщення видає. Прохання розробників виправити
Sentiment summary
94%
Positive (4-5★)
6%
Neutral (3★)
0%
Negative (1-2★)