Review Insights · Google Play
SityTrail hiking trail GPS
Geolives Belgium S.R.L. · 4,324 ratings · ★ 4.0
4.0
★★★★★
4,324 ratings
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Top complaints - extracted from 26 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"does"
6 negative reviews mention this · 23% of all complaints
★★★★★ "This app seems to collect too much personal data. Why does a hicking gps needs access to my files and camera to work?" - Jaime Mar
2
"work"
5 negative reviews mention this · 19% of all complaints
★★★★★ "This app seems to collect too much personal data. Why does a hicking gps needs access to my files and camera to work?" - Jaime Mar
3
"maps"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Disappointing world maps. The official trails (GR, GRP, PR) are not indicated unlike what is advertised. It is only the records of individuals' hikes, which may be quite different from the official trails. Moreover, to see these markings, o…" - Guillaume R
4
"without"
4 negative reviews mention this · 15% of all complaints
★★★★★ "I've found it difficult to find details of products without buying. I would like to see all products and functionalities fully described or at least demonstrated. I think if you want discerning clients you should be able to show potential c…" - ed hitchcock
5
"needs"
4 negative reviews mention this · 15% of all complaints
★★★★★ "This app seems to collect too much personal data. Why does a hicking gps needs access to my files and camera to work?" - Jaime Mar
6
"subscription"
4 negative reviews mention this · 15% of all complaints
★★★★★ "It does not work, subscription needed before you can do anything. False ad" - oli ans
7
"actually"
4 negative reviews mention this · 15% of all complaints
★★★★★ "What can you actually do with this app? I just downloaded it to find some local trails, I can not open the maps and follow them. What's the point?" - Maxime MM (m3swim)
8
"doesn"
4 negative reviews mention this · 15% of all complaints
★★★★★ "it sucks it doesn't work" - Jeel Mole
9
"find"
3 negative reviews mention this · 12% of all complaints
★★★★★ "I've found it difficult to find details of products without buying. I would like to see all products and functionalities fully described or at least demonstrated. I think if you want discerning clients you should be able to show potential c…" - ed hitchcock
10
"does work"
3 negative reviews mention this · 12% of all complaints
11
"permissions"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Requires too many unnecessary permissions" - Patrick Heesom
12
"version"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Worthless app. Gives you an option to try a free trial after creating a new account, but when trying to activate the 7 day free trial it tells you your new account is ineligible for the free trial. The paid premium version can only be bough…" - Tommy Boerjan
📋 All 26 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
You can't fart without being asked to activate the localisation.
It insisted on recording when not requested. After starting out more or less indicating where I was it stopped showing any location anywhere near where I was. Useless :(
This app seems to collect too much personal data. Why does a hicking gps needs access to my files and camera to work?
It does not work, subscription needed before you can do anything. False ad
Disappointing world maps. The official trails (GR, GRP, PR) are not indicated unlike what is advertised. It is only the records of individuals' hikes, which may be quite different from the official trails. Moreover, to see these markings, one needs to zoom in to a scale of 1:25000, which isn't useful to get a big picture of the trails.
What can you actually do with this app? I just downloaded it to find some local trails, I can not open the maps and follow them. What's the point?
Opened the app for the first time. It's half French. Translate your thing before asking for money.
Requires too many unnecessary permissions
Worthless app. Gives you an option to try a free trial after creating a new account, but when trying to activate the 7 day free trial it tells you your new account is ineligible for the free trial. The paid premium version can only be bought for one year, no options for just one week/month so it would be useful or holiday hiking
I have been happily using the app for many years, but the current version is terrible. Not intuitive, no gpx export, no interesting plots. We are back to the level of the worst hiking apps in the previous century. No clear incidents, has just become useless. May be some new/promised gadgets like hotel reservation are of interest for some users. I need an app to actually hike.
App does not work without a subscription. It offers a 7day trail, but when you hand over your personal information, it simply tells you no... No idea if the app is convenient or stable. Does not inspire confidence to actually take out a subscription, only to find out it still doesn'twork...?
I used to have the GR app without being warned it changed to Sity Trail. Far more expensive. Not intuitive to use . It does not recognize my password anymore. I just want to use the QR code as I used to do and start my walk. Now I've been trying out already for half an hour why it does not let me log in. I'm furious. I contacted their customer support a while ago. Never had a reply. Please give me back the straightforward app from GR for a fair Price.
Asking too many totally unnecessary permissions at the very beginning and quitting otherwise.
Not working on older versions of Android.I can no longer use this app which is a shame because it was very good. EDIT - I already contacted you and you said it does not work with older versions. You only want to talk to me in private so people won't know what you have said. EDIT - Nice try, it's 4.4.2 actually on Samsung GT-P5210.
Needs too much permissions, privacy policy is not accessible.
Quelle catastrophe. L'ancienne version était parfait, la nouvelle pleine de bugs. Ca commence mal avec une mise à jour non annoncée qui m'a laissé littéralement perdu en pleine compagne, cartes et mot de passe effacé. Puis le site Web bêta, également plein de bugs. (exemple} Apparemment, on ne peut plus marquer un point sur la carte au téléphone, ce qui est tout aussi bien pourquoi que la carte ne montre plus les marquers existants ! Si ce n'est pas corrigé, je ne renouvellerai pas l'abonnement
Always claims no internet connection even when next to the router. Not much
good
good
Crashed 3 times within first minute...
Laid et non fonctionnel... je n'utilise presque plus jamais cette appli, sauf en cas d'urgence. Le geoportail mobile supplante une large partie les fonctions... ah oui et bloquer la position GPS au centre sur la carte est d'un chiant : Pour regarder autour de soi on est obligé de désactiver le GPS !! Obligation de défiler tout le cycle des cartes pour passer du scan au cadastre... développement lamentable !
Seems to be a good start, now needs finishing. Maps don't rotate, you get a beam on the map, showing your direction. Zooming in shows some weird map, not the IGN map... Google does better! Shame... Could be much better. Oh, and it crashes a lot on HTC X One
I've found it difficult to find details of products without buying. I would like to see all products and functionalities fully described or at least demonstrated. I think if you want discerning clients you should be able to show potential clients that your functionality is up there with the best. As it is I have not managed to find out.
Le concepte est très intéressant... Mais trop compliqué a utiliser...
Requires a 25€ subscription to guide you along publicly signposted walks
it sucks it doesn't work
When this used to be called Geolives, although the mapping component worked brilliantly with IGN maps, the whole subscription and account management service was very confusing and it wasn't clear which company you were dealing with and the website was quite muddled up and inconsistent. Unfortunately this has recently got worse now that the product appears to have changed its name to 'SityTrail' (even though it's primarily for use outside of cities ?!) and the Android App account doesn't mirror the web based account. There doesn't appear to be any configuration of this App. As soon as it opens it's stating that I have no subscription despite me having paid for one via the phone App (my PayPal account confirms that I've paid GeoLives !). Not surprisingly if I view my account via the web it doesn't recognise that I've made payment either. Overall, this is a bit of a mess, which is a shame as the Geoportail service is class leading and turns a decent phone like an S2 into a very useable sports GPS device. I might update this message if the developers improve things a bit - they can start by telling me where my Paypal payment has gone !
For 15€/year I'm surprised that Geolives doesn't have a reliable content delivery system. I struggled with slow speeds - downloading 81Mb (15km offline maps) took between 1-1.5 hours - average download speed between multiple tries is about 15KB/s!!!! Even scrolling around on the map takes about 10 seconds for the few visible tiles to be loaded. Normally the above would be OK if left to run overnight; however they have an annoying alarm that keeps ringing once the download is done... woke everyone up!
Sentiment summary
67%
Positive (4-5★)
17%
Neutral (3★)
17%
Negative (1-2★)