Review Insights · Google Play
Skiddle: Gigs Clubs Festivals
Skiddle Ltd · 8,443 ratings · ★ 4.3
4.3
★★★★★
8,443 ratings
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Top complaints - extracted from 36 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"tickets"
14 negative reviews mention this · 39% of all complaints
★★★★★ "your app has crashed and your app locked me out and has two separate skiddle emails sending 54 links and it's not clear which email is correct.i sent out my tickets to my musician friends and the app locked me out of the app when arriving. …" - Viscount Camille Da Vinci-Paradiso
2
"skiddle"
10 negative reviews mention this · 28% of all complaints
★★★★★ "your app has crashed and your app locked me out and has two separate skiddle emails sending 54 links and it's not clear which email is correct.i sent out my tickets to my musician friends and the app locked me out of the app when arriving. …" - Viscount Camille Da Vinci-Paradiso
3
"ticket"
8 negative reviews mention this · 22% of all complaints
★★★★★ "your app has crashed and your app locked me out and has two separate skiddle emails sending 54 links and it's not clear which email is correct.i sent out my tickets to my musician friends and the app locked me out of the app when arriving. …" - Viscount Camille Da Vinci-Paradiso
4
"event"
7 negative reviews mention this · 19% of all complaints
★★★★★ "shocking over 1 year ago event canceled still waiting for refund" - Jamie Rossiter
5
"through"
6 negative reviews mention this · 17% of all complaints
★★★★★ "It's now 2026 and this problem is still happening. getting beyond a joke now! I see this app is no better. I'm correctly using the one and only email address I've ever had and no sign in links, reset passwords or anything else is coming thr…" - jill twigger
6
"find"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Can't contact them useless help categories and useless bots. Haven't received my CD that came with my tickets.Literally no way to find out about it." - Caroline Hughes
7
"service"
5 negative reviews mention this · 14% of all complaints
★★★★★ "It's now 2026 and this problem is still happening. getting beyond a joke now! I see this app is no better. I'm correctly using the one and only email address I've ever had and no sign in links, reset passwords or anything else is coming thr…" - jill twigger
8
"download"
5 negative reviews mention this · 14% of all complaints
★★★★★ "made me download the app to get ticket" - Berx
9
"sign"
4 negative reviews mention this · 11% of all complaints
★★★★★ "It's now 2026 and this problem is still happening. getting beyond a joke now! I see this app is no better. I'm correctly using the one and only email address I've ever had and no sign in links, reset passwords or anything else is coming thr…" - jill twigger
10
"money"
4 negative reviews mention this · 11% of all complaints
★★★★★ "paid for "refund protection" with my tickets and turns out that it's just a scam and they wont actually refund my £60 and instead they kept the money from the ticket and refund protection which is clearly just a scam. Been using skiddle for…" - Matthew O'Leary
11
"book"
4 negative reviews mention this · 11% of all complaints
★★★★★ "the process and ticket access was really complex compared to how it was last year. i feel sorry for the singer and DJ who worked hard but with so few people in attendance it was more expensive than last year with less atmosphere because of …" - Sandra Carty
📋 All 36 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
It's now 2026 and this problem is still happening. getting beyond a joke now! I see this app is no better. I'm correctly using the one and only email address I've ever had and no sign in links, reset passwords or anything else is coming through. Yet if I try and create an account it recognises it so there's clearly an account! Possibly the worst app I've ever had the misfortune to use and customer service isn't much better.
awful
awful
shocking over 1 year ago event canceled still waiting for refund
your app has crashed and your app locked me out and has two separate skiddle emails sending 54 links and it's not clear which email is correct.i sent out my tickets to my musician friends and the app locked me out of the app when arriving. Your app has crashed. don't know what is wrong.
needs an "add to google wallet" button for the tickets
custom service is terrible
Unfortunately unusable. Prompted me to sign in with an email and it said it would send me a link. Tried 5 times and no email was ever sent to me. Tried to sign up as a new account. Same process, same failure. Couldn't log in whatsoever. I hope I never have to use Skiddle for any future gig tickets because it will just be a nightmare to use unless someone fixes this app.
made me download the app to get ticket
scammers avoid, if they tell you to contact them, guess what ? they never reply either on the phone or in the chat
rubbish
So far, I am not impressed! When I tried to download the app, it then/ belatedly tells you that you have to have opened an account to do this. I signed in with a Guest Account, but had no idea that - in order to access my tickets digitally - I'd have to have created an account. Skiddle seriously needs to get its act together and communicate with its customers and potential customers in a clear way! I waited to speak with an Advisor but, having waited 10 minutes or so, stopped call exasperated!
the process and ticket access was really complex compared to how it was last year. i feel sorry for the singer and DJ who worked hard but with so few people in attendance it was more expensive than last year with less atmosphere because of the low attendance. i won't book with skiddles again sorry. 7 people who were disappointed.
Not happy as my tickets for event won't come through to my Laptop, as other event tickets do. WHY NOT
Can't contact them useless help categories and useless bots. Haven't received my CD that came with my tickets.Literally no way to find out about it.
It's not even possible to search EDM lol.
Absolutely atrocious. Don't expect to get any kind of assistance/customer service when things go wrong/ after purchasing your tickets. They are not interested. This is my first & last time purchasing from Skiddle. Rest assured
have tried 5 times to buy tickets on app for Boogitown go through everything put in bank details then go to verify with bank . verify on skiddle then sends me back to start to buy tickets again. have cleared cache and history on phone as said this could be problem. Still unable to buy tickets. can anyone advise please.
No facility for the blind and the terms and conditions are a disgrace. I will never book through SKIDDLE again. Even when insured, impossible to get a refund...my dad, my beautiful dad died and i0 missed 10 events, all of which cost me a LOT of money... hundreds of pounds...
👍🏽🙏🏾
very difficult to download and see my tickets such a long lengthy process, all i want to do is buy a ticket to go to an event but I've got to answer numerous of questions and make passwords ,sign in, log in to skiddle ,download apps,log in again then then go backwards and forwards to my emails then try to find the tickets to download or print off such a time consuming carry on 🤨
Doesnt let you get refunds as always says card error and chat service response is non existent, still waiting for response
partner purchased my ticket for an event that he won't be coming too as a gift and after following all instructions we cannot find a way for me to access my ticket through the app!!!
terrible experience
can't find anything I need re the tickets I have bought. no info re payment dates and no jnfo re how to book parkjng
Awful service. There is an issue with my tickets booked this afternoon for an event this evening and no one available to contact resulting in us not being able to attend now. Managed to contact the event organisers who couldn't help as it was a ticket issue. No customer service available on weekends when most events take place so should a problem or query arise basically tough. Waste of time and money on top of being forced to download an app just to get your useless tickets
Best book by another method! I've been trying for 5 weeks now to find out which seats have been allocated to us. The show advertised led me to the Skiddle app to purchase my tickets. No seat selection and they are unable to help with this simple request. I was directed to the event organiser and they ignore emails too and neither have telephone numbers!! Book direct with the venue if you can if its a seated show. Skiddle will take the payment, but after that you're on your own!
useless. can't find reviews on it anywhere
DOWNLOAD THE APP! THE APP! APP! DOWNLOAD IT!! NOW!!! Why can't I just buy something without having to download another frickin app. What a waste of time having to uninstall it immediately.
garbage, I'll never use skiddle again. be very careful, as you can't sell ticket anywhere for standard (Bought) price.. I'm in hospital so, can't go or sell on. waste of money..
had a horrible experience. booked an event, paid the ticket, and when I showed up they told me there was no event. the people at the venue were kind but they had no idea this event was happening or even heard about it. Just a simple fraud.
cant easily share tickets I have purchased for friends
shocking app!....you (I) have to jump through hoops just to sign in!.....please just use biometric log in! thanks.
paid for "refund protection" with my tickets and turns out that it's just a scam and they wont actually refund my £60 and instead they kept the money from the ticket and refund protection which is clearly just a scam. Been using skiddle for years and the 1 time I need to use refund protection they refuse to let me.
The apps not great. Used be able search local but now just does random search of whole country. website works better
NON STOP NOTIFICATIONS
Sentiment summary
78%
Positive (4-5★)
9%
Neutral (3★)
13%
Negative (1-2★)