Review Insights · Google Play
Skullcandy
Skullcandy Inc. · 15,254 ratings · ★ 3.3
3.3
★★★★★
15,254 ratings
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Top complaints - extracted from 71 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"headphones"
16 negative reviews mention this · 23% of all complaints
★★★★★ "Terrible. I should not have to download an app to connect to my headphones nor should I have an equaliser forced on me for £50! Skullcandy should be ashamed of the complete excrement they have produced. Edited to note that the response from…" - Matthew
2
"skullcandy"
15 negative reviews mention this · 21% of all complaints
★★★★★ "connect to Rail ANC --> wait! you need to install the newer app (but, btw, it doesn't support Rail ANC) --> either I go to the Play store for the newer app and then go back to the Skullcandy app or I hit cancel; either way, it forgets the c…" - Garret Jolma
3
"connect"
14 negative reviews mention this · 20% of all complaints
★★★★★ "connect to Rail ANC --> wait! you need to install the newer app (but, btw, it doesn't support Rail ANC) --> either I go to the Play store for the newer app and then go back to the Skullcandy app or I hit cancel; either way, it forgets the c…" - Garret Jolma
4
"earbuds"
11 negative reviews mention this · 15% of all complaints
★★★★★ "Your company needs to fix its issues with the software of some earbuds. I bought a pair of Rail ANC earbuds, and in less than 3 months, the left earbud's sensor stopped working. I'm not the first nor will I be the last person to report such…" - cintia
5
"work"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Your company needs to fix its issues with the software of some earbuds. I bought a pair of Rail ANC earbuds, and in less than 3 months, the left earbud's sensor stopped working. I'm not the first nor will I be the last person to report such…" - cintia
6
"pair"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Your company needs to fix its issues with the software of some earbuds. I bought a pair of Rail ANC earbuds, and in less than 3 months, the left earbud's sensor stopped working. I'm not the first nor will I be the last person to report such…" - cintia
7
"doesn"
8 negative reviews mention this · 11% of all complaints
★★★★★ "connect to Rail ANC --> wait! you need to install the newer app (but, btw, it doesn't support Rail ANC) --> either I go to the Play store for the newer app and then go back to the Skullcandy app or I hit cancel; either way, it forgets the c…" - Garret Jolma
8
"working"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Your company needs to fix its issues with the software of some earbuds. I bought a pair of Rail ANC earbuds, and in less than 3 months, the left earbud's sensor stopped working. I'm not the first nor will I be the last person to report such…" - cintia
9
"product"
8 negative reviews mention this · 11% of all complaints
★★★★★ "The app straight up does not work. Tried adding my skullcandy dime wireless earbuds as a new device and they don't show up. Regardless of the subpar app, the actual headphones are a great value, and the battery lasts me a day + of heavy usa…" - Carter Morrish
10
"products"
8 negative reviews mention this · 11% of all complaints
★★★★★ "dumbest app ever like why are you going to make an app for your products and not include some of your products like i personally own 2 pairs of smokin buds and no matter what i do the app won't let me connect either pair." - Dylan
📋 All 71 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
screw me for thinking my dime 3 would EVEN BE SUPPORTED
connect to Rail ANC --> wait! you need to install the newer app (but, btw, it doesn't support Rail ANC) --> either I go to the Play store for the newer app and then go back to the Skullcandy app or I hit cancel; either way, it forgets the connection to Rail ANC --> try to reconnect, rinse, repeat.
Don't support my model ? seriously ? 🤣
sucks
Your company needs to fix its issues with the software of some earbuds. I bought a pair of Rail ANC earbuds, and in less than 3 months, the left earbud's sensor stopped working. I'm not the first nor will I be the last person to report such a problem, and the fact that the company has not done anything to fix the issue and take responsability is a reflexion of their carelessness. I am extremely disappointed.
how I'm I supposed to find my missing ear buds using the app if there not compatible
Terrible. I should not have to download an app to connect to my headphones nor should I have an equaliser forced on me for £50! Skullcandy should be ashamed of the complete excrement they have produced. Edited to note that the response from the devs doesn't acknowledge half my grievances and it requires giving them my email.
If you're reading this I assume you're an android user. Theres this eq I use and it works perfectly. Matter of fact it works on just about everything, car stereos, speakers, home setups, etc. Its called GlycoX. Give it a try for those looking for a decent eq. Its free. Ads are minimal if any at all.
scam company don't buy their earphones cheap quality mfs app is also not working
doesn't work on Android 12 for me. I know that's an older protocol but you would think that would make it work even better since it was released around that time
Never ever buy Push ANC buds. Right bud keep on disconnecting and then waste your entire day fixing it. Bluetooth range is terrible.
The app straight up does not work. Tried adding my skullcandy dime wireless earbuds as a new device and they don't show up. Regardless of the subpar app, the actual headphones are a great value, and the battery lasts me a day + of heavy usage. Just wish the app lived up to the product itself.
says my skull candy dime 3s arent recognized and it won't let me do a single thing
This app is always stuck making you update your headphones but will NEVER actually download. I have even re-installed the app. Cant adjust anything or do anything in the app because of the stuck firmware download. Useless.
dumbest app ever like why are you going to make an app for your products and not include some of your products like i personally own 2 pairs of smokin buds and no matter what i do the app won't let me connect either pair.
cant pair my push active to change the buttons for work convenience.
Seriously, do any of you read the permissions the applications you install want? You should be horrified. I read the permissions this application wants. Hard pass. Why do you need Advertising ID permission? Or access to AdServices Attribution APIs? Or Play Install Referrer API? I bought your product. Stop trying to commoditize me. These kinds m3.n abuses make me want to never buy or recommend your products ever again.
There is a connection issue after the update. If it connects, it gets disconnected after a few seconds. Unable to use the ear buds
I don't believe this is for me i got this app to help me figure out my battery problem because that's what my phone said, but this app doesn't do that. You need to make an app that helps diagnose problems.
don't buy from this brand he gives us fake product
I want to share my experience with the brand Skullcandy. I purchased a pair of earbuds called “Uproar ANC”, but when it was delivered, the left earbud was not working. It kept saying “ready to pair, finding device,” but it never actually connected. I tried to fix the issue by watching tutorials on YouTube and attempted to sync the earbuds, but it still didn’t work. After that, I called customer care. They told me to charge the earbuds for 3-4 hours, so I did that, but even after charging,
worst
went through two pairs skullscandy icon anc xt headphones within two months. right speaker just stops working randomly. I thought maybe I got faulty unit but I realize it's every headset I purchase is going to have same issue. complete junk, I'm never buying headset again. 1# worst headsets iv ever owned. 10$ pair last longer. if your reading this SAVE YOUR MONEY AND RETURN ASAP
amazing sound but that's it. everything else is absolute trash from the case itself to the app. I'm going to return them and tell the employees not to recommend if the app is not updated to turn off the anc sound on and off voice. every single time I try to listen with just one ear bud I consistently hear that annoying voice and I bought the headphones 2 days ago. 😐
skullcandy records and steaks your call, and their website lies about these policies. uninstall the app, find their email they try to hide and email them about it because their available customer service is only an ai that sometimes pretends to be a person, and truly, demand a full refund. everything is a scam now and I hope they go out of business.
never make an app again. this sucks in every way
it's basically non functional for me. I see my headphones, yet they won't pair to the app. I trouble shooted and did everything else but nun 🤷♀️
doesn't work with my old crushers
Installed and immediately uninstalled. No equalizer to avoid having to tap the earbud 4 times. This app is designed to sell more Skullcandy products.
Not working on android 13 (crusher evo) Opened a ticket through the ai support inside the app hope they will reach and solve it. the app should be updated, its unbelievable havent updated to this day as there are many people experienced and wrote this problem, we pay for your product, at least show some respect to update it for your customers to use your own product.
cannot get help with getting my earbuds to work. all advertisements and sales.
my smokin' buds don't appear to be compatible with the app, why? I'm editing my review, my smokin' buds aren't compatible with the app so I'm un-installing it🙄
for the cost of the headphones, you'd think they would give you some control outside of the sponsored shenanigans.
Buds are supported, won't connect. 15 mins of my life I'll never get back.
worst couldn't even pair with own device... useless
this app is horrible doesn't even work this is why I only buy JBL these smoking buds were a gift for my birthday and I will never purchase anything from Skullcandy with the experience I've had
has no support for my headphones
Poor, never got email to register and it does nothing for the device. You are providing an email to get more Spam
Rarely links to my crusher evos even though they are connected and working with my phone.
I just bought uproar anc but this device is not showing in app. Can you please help me what to do
Useless app. Couldn't find the skullcandy I am using.
DOESN'T WORK!!! my earbuds are connected to my phone but the app says they aren't and asks me to pair but when I do it says can't connect.
Can the devs add hesh 2 wireless onto the app? if its supported please add it if not ill use different equalizer
had the skull crusher evo for couple of month in great condition, when I went to the app it worked fine untill I added a 3rd equalizer after taking their hearning test hopefully it can give me a better hearing performance instead it disconnect and when I try to reconnect with the app it says "failed to connect Crusher evo" and no matter what I do it doesn't wanna connect
worst experience with this company
It won't let me customize my slyr pro headset this is very inconvenient.
horrible headphones never connect so idek what the app has to offer. sad y'all have to do better y'all aren't some mom and pop tech company how does my local news station have a better app than a multi million dollar company do better.
won't connect to headphones
very bad
My push play active earbuds are not listed on this app. Why make a skullcandy app that only supports some skullcandy products? Dumb.
+ 21 more in the clipboard copy
Sentiment summary
54%
Positive (4-5★)
7%
Neutral (3★)
39%
Negative (1-2★)