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Skyscanner Flights Hotels Cars
Skyscanner Ltd · 1,454,828 ratings · ★ 4.8
4.8
★★★★★
1,454,828 ratings
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Top complaints - extracted from 24 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"price"
6 negative reviews mention this · 25% of all complaints
★★★★★ "very poor. for some reason advertised prices are not what you pay. I don't know what why this has happened but it's not good." - Chris Millward
2
"ticket"
4 negative reviews mention this · 17% of all complaints
★★★★★ "It's bad service if buy ticket on sky scanner then they will not change you ticket if any little mistake or refund also very bad service no any customer service very disappointed 🫤" - Azhar Afzal
3
"tickets"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Do not book tickets through BudgetAir. I booked via Skyscanner and found BudgetAir. After booking, I noticed a name error and requested a correction. They charged me but did not fix it on time. I kept following up, but there was no proper r…" - Faizal Mohamed
4
"service"
3 negative reviews mention this · 13% of all complaints
★★★★★ "It's bad service if buy ticket on sky scanner then they will not change you ticket if any little mistake or refund also very bad service no any customer service very disappointed 🫤" - Azhar Afzal
5
"skyscanner"
3 negative reviews mention this · 13% of all complaints
★★★★★ "You put Gotogate as a recommended provider and I have refund stuck with them for more than 45 days, really feeling disappointed from them and how they have this rating in a big site as a skyscanner site" - sarry abu shanab
6
"book"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Do not book tickets through BudgetAir. I booked via Skyscanner and found BudgetAir. After booking, I noticed a name error and requested a correction. They charged me but did not fix it on time. I kept following up, but there was no proper r…" - Faizal Mohamed
7
"booking"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Do not book tickets through BudgetAir. I booked via Skyscanner and found BudgetAir. After booking, I noticed a name error and requested a correction. They charged me but did not fix it on time. I kept following up, but there was no proper r…" - Faizal Mohamed
8
"shows"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Saved flight option has dissappeared. And if doing it from PC it no longer shows on the app under saved flights either on mobile" - M A Rahman
📋 All 24 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
very very bed
It's bad service if buy ticket on sky scanner then they will not change you ticket if any little mistake or refund also very bad service no any customer service very disappointed 🫤
It is promoting big airlines like United and not even showing other cheap carriers. Not honest Monopolist practice. Very not nice...
misleading people to make them spend more
Don't wasting time finding cheap flight here..All those cheap flight shown is for show only..It was either suddenly price raised when loading payment or failed issuance ticket after payment..UNINSTALLED
You put Gotogate as a recommended provider and I have refund stuck with them for more than 45 days, really feeling disappointed from them and how they have this rating in a big site as a skyscanner site
Do not book tickets through BudgetAir. I booked via Skyscanner and found BudgetAir. After booking, I noticed a name error and requested a correction. They charged me but did not fix it on time. I kept following up, but there was no proper response. One day before travel, they said the airline rejected the change. I was forced to book a new ticket and lost around USD 1,100. Very poor and worst customer service. I strongly recommend booking directly with the airline.
totally fake website NO VALUE and NO TRUST
impossible to get results for business class, bad ux
Saved flight option has dissappeared. And if doing it from PC it no longer shows on the app under saved flights either on mobile
This app is a scam; it lies about the price. It shows one price on the calendar display, and then when it shows the real price 😳 it's much more expensive.
it is showing two times more than official website
the fare mentioned is incorrect as we go on a specific app to book tickets rates increases
i made a booking and gave my card details and half an hour later i got your OTP but my booking had disappeared. i asked my bank to check whether you took my money without my otp or not. And i need to know whether my booking still exists or not. thats impossible to find out from your preprogrammed robots.
payment se jyada manhga hai bhai kaise kaise add karke public ko c banate hai
price not match
Not trusted, once you see the cheapest price then click on it, you discover a higher price
in add it shows low price tickets however in reality nothing is there
I was happy. used it for more then a decade. now I am sad... garbage update convoluted with stuff we absolutely don't need. time to move on.. next ....
good 💯
On recommmendation of skys scanner i booked 3 tickets and opted for SHEILD for Reschedule and Cancellation of ticket, service has been denied, and now i feel forced to travel and feel cheated. Booking was done on recommmendation of SKYSCANNER by FLIGHTSMOJO. Flying partner being Spice Jet. I had lodged a issue with company but they said that Reschedule is not at all allowed and cancelleation can only be done on emergency medical issue that too by providing proper old and new documents.
They have listed fraud companies on their portal. No check before listing them. Such example is VakaTrip. No help received for any fraudulent transactions done by their partner company vakatrip. Don't use this platform..
very poor. for some reason advertised prices are not what you pay. I don't know what why this has happened but it's not good.
The app has deteriorated recently. It now insists on sending push notifications and sending emails for flights that I have not set up price alerts for. Also, several flights I have tried to book have been advertised at lower prices on the app and then don't exist when trying to book. Irritating for an app which used to be better.
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)