Review Insights · Google Play
Smart Alarm (Alarm Clock)
SmartSense Inc. · 4,290 ratings · ★ 4.2
4.2
★★★★★
4,290 ratings
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Top complaints - extracted from 18 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"alarm"
5 negative reviews mention this · 28% of all complaints
★★★★★ "It's a great app don't get me wrong but it needs the ability to have custom backgrounds for my alarms" - Jules S
2
"alarms"
4 negative reviews mention this · 22% of all complaints
★★★★★ "It's a great app don't get me wrong but it needs the ability to have custom backgrounds for my alarms" - Jules S
3
"support"
3 negative reviews mention this · 17% of all complaints
★★★★★ "I purchased and I give 2 stars for functionality, but could be more stars if only developer implements useful missing features, is responsive to paid customers feedback and provides support. I shared quite a few useful improvements and upda…" - Kumar a
4
"working"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Seems to have stopped working on... Oh I don't know... A WORK DAY WHERE I NEEDED TO WAKE UP ON TIME." - J Nebula
5
"longer"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Used to be my go to for almost 6 years. App no longer works" - Arturo
📋 All 18 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
It's a great app don't get me wrong but it needs the ability to have custom backgrounds for my alarms
Seems to have stopped working on... Oh I don't know... A WORK DAY WHERE I NEEDED TO WAKE UP ON TIME.
Alarms do not go off anymore!
Doesn't work with my new S25 android 15 long time user and very sad this app doesn't work with my new phone. Only virbrates even though it's set to turn off silent and vibrate mode and play alarm - also those modes aren't even set or being used on my phone. Now I'll have to find a new app until they provide a fix update.
It was great but now no matter what I try it vibrates. Emailed support in the past with no reply. Maybe a 1 star will make them help me and I will give this the 5 star it deserves if they can fix this issue.
Used to be my go to for almost 6 years. App no longer works
No longer works with Google Assistant, and no support is provided.
It's 11:19 pm and my next alarm is showing as 10:15 pm. Alarm never went off. Thanks a lot!!!
Not working Now very bad
Please add an option to hide the menu button line, it occupy screen space where I can see another alarm without scrolling
I purchased and I give 2 stars for functionality, but could be more stars if only developer implements useful missing features, is responsive to paid customers feedback and provides support. I shared quite a few useful improvements and updates, but no response from dev. Nothing smart in here compared to some other apps. Biggest drawback is cannot snooze for more than 12 hours. Support is useless, non-existent. My advice to others based on my experience - don't buy unless major updates are made.
Not being able to see the timer again if you leave the screen is annoying, and seems like poor programming.
Im a paid user. Why can't upgrade to version 2.6.4 but stay still on v2.6.3 for months long? There is no Update button on Play Store. Expect a widget to switch on/off all alarms.
OK but should be better
I can't remove the icon, really? Latest upgrade sucks. I purchased the upgrade, because this was a reliable versatile app. I hate notification icons if they are not necessary.
My alarms don't go off sometimes. Maybe when I'm playing games? Maybe when I just have too many alarms active? Please fix this, thanks
Samsung s20 also and alarm has stopped working
No longer able to change alarm sound, I have to use the phone ringtone. Trying to change it causes the app to crash. I've uninstalled and reinstalled, with no improvement.
Sentiment summary
77%
Positive (4-5★)
8%
Neutral (3★)
16%
Negative (1-2★)