Review Insights · Google Play
Smart Home Manager
AT&T Services, Inc. · 86,062 ratings · ★ 4.4
4.4
★★★★★
86,062 ratings
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Top complaints - extracted from 26 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
7 negative reviews mention this · 27% of all complaints
★★★★★ "Several times I have tried to pause internet access for my kids and it fails to do it. When they are supposed to be sleeping and their internet is supposed to be off they still have access. When I manually try to pause the device it says tr…" - DB
2
"doesn"
6 negative reviews mention this · 23% of all complaints
★★★★★ "Several times I have tried to pause internet access for my kids and it fails to do it. When they are supposed to be sleeping and their internet is supposed to be off they still have access. When I manually try to pause the device it says tr…" - DB
3
"internet"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Several times I have tried to pause internet access for my kids and it fails to do it. When they are supposed to be sleeping and their internet is supposed to be off they still have access. When I manually try to pause the device it says tr…" - DB
4
"anything"
5 negative reviews mention this · 19% of all complaints
★★★★★ "my Wi-Fi is not connected so I cannot do anything on my end to fix the connection!! when I call the customer service number it only gives you an automated message. it does not ask if you need to talk to someone. this is no help at all!!" - Liz Heinbaugh
5
"device"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Several times I have tried to pause internet access for my kids and it fails to do it. When they are supposed to be sleeping and their internet is supposed to be off they still have access. When I manually try to pause the device it says tr…" - DB
6
"devices"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Several times I have tried to pause internet access for my kids and it fails to do it. When they are supposed to be sleeping and their internet is supposed to be off they still have access. When I manually try to pause the device it says tr…" - DB
7
"does"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Several times I have tried to pause internet access for my kids and it fails to do it. When they are supposed to be sleeping and their internet is supposed to be off they still have access. When I manually try to pause the device it says tr…" - DB
8
"times"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Several times I have tried to pause internet access for my kids and it fails to do it. When they are supposed to be sleeping and their internet is supposed to be off they still have access. When I manually try to pause the device it says tr…" - DB
9
"issue"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Several times I have tried to pause internet access for my kids and it fails to do it. When they are supposed to be sleeping and their internet is supposed to be off they still have access. When I manually try to pause the device it says tr…" - DB
10
"profiles"
3 negative reviews mention this · 12% of all complaints
★★★★★ "this app is complete trash. it doesn't show the profiles when needed and it slows down the appliance if you decide to do a strict filter on a device. 0/10 google link is probably more effective for filtering home devices." - Crystal R
11
"doesn work"
3 negative reviews mention this · 12% of all complaints
12
"help"
3 negative reviews mention this · 12% of all complaints
★★★★★ "my Wi-Fi is not connected so I cannot do anything on my end to fix the connection!! when I call the customer service number it only gives you an automated message. it does not ask if you need to talk to someone. this is no help at all!!" - Liz Heinbaugh
📋 All 26 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
useless. Just useless.
Broke after update, so I can't log in now. Six months later, AT&T still hasn't fixed the app. I checked other reviews. The same error has been occurring for at least five years and the bug is still not fixed!
Keep encountering a glitch where my phone is detected as a new device literally every day. It's getting quite annoying, especially that I have to keep track of what devices are on my wifi. (Even more frustrating when I'm paying $90/month for this service)
Unusable Unusable
I hate this app. It is hard to log into and only works half the time.
This app is not good at all. for the second year in a row we tried to use it to swap internet hubs and it doesn't work. Don't use this app. Go ahead and call tech support since you will have to anyway.
my Wi-Fi is not connected so I cannot do anything on my end to fix the connection!! when I call the customer service number it only gives you an automated message. it does not ask if you need to talk to someone. this is no help at all!!
painful
Terrible app. I try to setup downtime and it says it can't save information. The whole point of the app is to set up time limits on things.
Can't get it to download on my tablet
seems this is deprecated? it doesn't work and there is an AT&T app. idk why the tech told me to install this app that is broken instead.
Active armor advanced which you pay an extra $7 a month for does not work, after creating child profiles, the content filter screen is just blank, no options to toggle on or off, uninstalled app removed added back profiles nothing fixes it.
Can't do anything with this app it crashes and signs me out before after clicking pretty much anything
Junk
This app has never worked for me. No matter how many times I reset my password it doesn't let me log in and says my password is incorrect.
The app does not do anything! I have devices on labeled as "unknown" and I go and try to pause or block them and it will not do it.
Profiles keep disappearing for internet timers. If you manage to create one, changes don't save and its gone the next time you open the app.
the chat feature regularly disconnects, the virtual assistant is more of a hindrance that help, and not everything needs to be an application
setting time limits impossible. never available at this time or try again later. it's Caca.
App is extremely slow and laggy. You can't do anything quickly, if there's an issue with your network, the solution always is "reset your modem this usually solves most issues".
Several times I have tried to pause internet access for my kids and it fails to do it. When they are supposed to be sleeping and their internet is supposed to be off they still have access. When I manually try to pause the device it says try again but doesnt work. Please fix this issue. Coxs app actually would pause their devices.
this app is complete trash. it doesn't show the profiles when needed and it slows down the appliance if you decide to do a strict filter on a device. 0/10 google link is probably more effective for filtering home devices.
used to work fine. hasn't worked in about a week or so. super buggy and crashes. also says "new device joined your network" but doesn't let me see what's on my network.
Very buggy on pixel 9. Opens pages that don't exist, and the biometric login doesn't work, necessitating password login about 3 or 4 times every time you want to use the app, regardless of whether you tell it to leave you logged in. It also choked when you have an internet outage, so please work on this, it's not very usable and as a new customer I'm kind of frustrated.
App doesnt work properly. speed test fails and says "Oops! Something went wrong, try again. Never does anything other than show the same message over and over. AI assistant is useless at addressing this issue. App used to work great. Somebody screwed up an update I guess
you did not help me with my Internet problems
Sentiment summary
86%
Positive (4-5★)
2%
Neutral (3★)
11%
Negative (1-2★)