Review Insights · Google Play
Smart Printer App & Scanner
Appers Ltd · 75,506 ratings · ★ 4.5
4.5
★★★★★
75,506 ratings
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Top complaints - extracted from 40 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"printer"
10 negative reviews mention this · 25% of all complaints
★★★★★ "So, it's not enough to purchase a printer, paper & ink; my Dad has to PAY A SUBSCRIPTION JUST TO PRINT ON "HIS PRINTER"? MAKE IT MAKE SENSE! Y'ALL HAVE NO SHAME!! UNBELIEVABLE🤨💬 AUDACITY IS THE NEW C19! I WILL "SPREAD" THE WORD! I am pret…" - Christie Kucera - Ayo
2
"print"
7 negative reviews mention this · 18% of all complaints
★★★★★ "I paid for 1 year for a HP Printing service an you stopped me from printing anything at all. I want my $39.99 back or I will report you to the Fraud Dept I paid on 13 May 2026. My card is blocked send it to PO Box 234005 Sacramento Californ…" - Asline
3
"printing"
5 negative reviews mention this · 13% of all complaints
★★★★★ "I paid for 1 year for a HP Printing service an you stopped me from printing anything at all. I want my $39.99 back or I will report you to the Fraud Dept I paid on 13 May 2026. My card is blocked send it to PO Box 234005 Sacramento Californ…" - Asline
4
"free"
5 negative reviews mention this · 13% of all complaints
★★★★★ "you're trying to charge me to print off my phone I don't want that I just want to be able to print a document off my phone or one of my pictures that's all I want this printer for I don't want to pay for anything it's supposed to be free I …" - Cheryl Brown
5
"service"
4 negative reviews mention this · 10% of all complaints
★★★★★ "charging for this service is laughable" - Christopher Diglia
6
"subscription"
4 negative reviews mention this · 10% of all complaints
★★★★★ "So, it's not enough to purchase a printer, paper & ink; my Dad has to PAY A SUBSCRIPTION JUST TO PRINT ON "HIS PRINTER"? MAKE IT MAKE SENSE! Y'ALL HAVE NO SHAME!! UNBELIEVABLE🤨💬 AUDACITY IS THE NEW C19! I WILL "SPREAD" THE WORD! I am pret…" - Christie Kucera - Ayo
7
"money"
4 negative reviews mention this · 10% of all complaints
★★★★★ "I was charged on my account for this service I do not need or use. I never signed up for this. wth. not a good time to have money removed from my account." - Amanda DeRush
📋 All 40 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
charging for this service is laughable
To expensivd
I paid for 1 year for a HP Printing service an you stopped me from printing anything at all. I want my $39.99 back or I will report you to the Fraud Dept I paid on 13 May 2026. My card is blocked send it to PO Box 234005 Sacramento California 95823 because I contacted HP an they said HP does not charge for printing at all.. WHY weren't honest?
does not work .
So, it's not enough to purchase a printer, paper & ink; my Dad has to PAY A SUBSCRIPTION JUST TO PRINT ON "HIS PRINTER"? MAKE IT MAKE SENSE! Y'ALL HAVE NO SHAME!! UNBELIEVABLE🤨💬 AUDACITY IS THE NEW C19! I WILL "SPREAD" THE WORD! I am pretty sure ppl are NOT aware of this when they purchase new printer bc I sure wasn't. It's not on the box, instructions or the printer info sheet it pushes out upon set up. You get to print like normal & THEN 6.99/MO OR 19.99/YR?MY DAD'S PRINTER WHO IS ELDERLY😠
you're trying to charge me to print off my phone I don't want that I just want to be able to print a document off my phone or one of my pictures that's all I want this printer for I don't want to pay for anything it's supposed to be free I never had to pay for it before to print off of my phone
I was charged on my account for this service I do not need or use. I never signed up for this. wth. not a good time to have money removed from my account.
all it wants to do is make me subscribe.
Is the app asking for money after installing it?
keep charging me 6.99, never should have done it.
Did not use, still charged monthly,
Useless, but just want money as a scam.
I have the printer when would I need to purchase the app
doesn't work, wants to charge monthly just for printing.
The phrase 'in app purchases' makes you think that you don't have to pay to use it, but you do from what I can tell by looking through the app. I'm not a fan of dishonesty and misleading advertising.
have to pay to print and my printer wouldn't connect to it
Please inform this isn't free before downloading! app on
garbage and heavily pushes you buy subscription before it fails you without refund
Stopped working with Epson printer firmware update
Don't bother downloading- its an expensive subscription & you have to sign up to even test drive. NO THANK YOU!
the only way to print from their printer is pay more. bulls
p. o. s
pay money
AIDS for your phone. Pop ups and spam.
I don't think it is right to have to pay to print ones own pics at home. Cannon apps are very 😞printer is a piece of junk if a person can't do home printing unless they pay to do it. really stupid😡
Just another app you have to pay for to use? 😂😂
after wasting all the time I did when I am very limited and now more time to hopefully save others the half that you later find out it's a PAID app.
It sucks
Immediately asked during setup if I like the app, how will I know before I can even use it? Then one week free trial, $10/ week for access after? No thank you.
**FAKE** Chinese HP app- with paywall** Use the actual HP app called "hp" this is free & official, it replaced HP Print Service Plugin, HP Smart and HP ePrint. They combined all cloud printing/scanning in this new app. Older phones/printers may still need to use the Plugin and if you don't want an HP login, the plug in bypasses that requirement if new app.
want to connect to my printer
peace of junk
charges way too much
makes you pay to print then it still wont find my printer. junk.
charges are too high and some charges unexpected
Does not scan from printer to phone.
not helpful. subscription required.
I AM NOT PAYING. What happened to free printing apps?!!
good
too early to know 😕
Sentiment summary
88%
Positive (4-5★)
8%
Neutral (3★)
4%
Negative (1-2★)