Review Insights · Google Play
Smart
Smart Communications, Inc. · 663,087 ratings · ★ 3.5
3.5
★★★★★
663,087 ratings
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Top complaints - extracted from 78 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"points"
22 negative reviews mention this · 28% of all complaints
★★★★★ "Almost 2months under maintenance the giga points" - Paul redita
2
"smart"
12 negative reviews mention this · 15% of all complaints
★★★★★ "basura subrang bagal ng internet Ng smart.." - Jhalmar Malubay
3
"giga"
11 negative reviews mention this · 14% of all complaints
★★★★★ "Almost 2months under maintenance the giga points" - Paul redita
4
"giga points"
10 negative reviews mention this · 13% of all complaints
★★★★★ "Almost 2months under maintenance the giga points" - Paul redita
5
"data"
9 negative reviews mention this · 12% of all complaints
★★★★★ "I don’t recommend the expensive unlimited plan. It may offer unlimited data, but the signal is weak," - Syler
6
"maintenance"
8 negative reviews mention this · 10% of all complaints
★★★★★ "Almost 2months under maintenance the giga points" - Paul redita
7
"signal"
8 negative reviews mention this · 10% of all complaints
★★★★★ "Let's make it our greatest mission to bring this app rate to 1 star. Why thus the pasapoints does NOT work? Again!? This has been going on for quite awhile now. I thought that after the update it is going to be fixed, but No! It is STILL th…" - ELLY G.
📋 All 78 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Hina ng saya all 99
it's not working
may may rewards points are missing
basura subrang bagal ng internet Ng smart..
Cannot add a payment method. I don't know if it's because my home/billing address is in the UK. Waste of time and money buying the sim 😤😤😤
can't add my smart bro wifi number to the app, always getting an error to connect to the wifi even if I'm ALREADY CONNECTED TO THE WIFI.
USELESS APP EVER, CANT REGISTER A NEWLY BUY SIMCARD 300 YEARS OUTDATED APP, MOST OF SIMCARDS ARE UPDATED WHILE SMART IS LIVING ON STONE AGE💀
Your app keeps crashing. When I press or open the app it just closes down by itself. Can't even enter the mobile number and password. I already tried uninstalling and installing it but still the same thing happens.
Please fix the Bug in the app suddenly closed on its own.
YOUR SERVICES SUCKS. CANT EVEN SIGN UP ON THIS APP. I FOLLOWED THE INSTRUCTIONS AND EVEN TRIED ALL THE BASIC TROUBLESHOOTING BUT NONE WORKS. I SHOULD JUST STICK WITH GLOBE. WHY DID I EVEN BOTHER BUYING A SIM WHEN YOUR SERVICES WON'T EVEN LET ME USE IT. THE SIM REGISTRATION WAS COMPLETED BUT THE SIM CANT BE LOADED?? VERY FRUSTRATING
yung points ko nawala
I can't use the Points anymore. It's been a few days since I've saved up a lot of Points. There are still a lot of bugs in the Apps. And I have to log in every time I open the apps.
I should ask... How many days? point will be back? it's gone in April 5 and still never recovered this days.I have been years user of this app but this absulutely shock me fr. I keep waiting for it to come back but still 0 points? hope really does smart doing their own job.. please😮💨
This suck when I'm trying to log in it will say this number is not sign up something like that and when I'm trying to sign up it will say this number is already sign up like wth it not deserve 1star it deserve less then 1
try finding your details bill..the app goes in sleep mode. the provider want you to pay and not know what you are paying for
very slow connection
nakaka bwisit gamitin kahit tama yung password na nilagay mo ayaw pumasok tapos papalit ka ng password ayaw naman na mag log in dahil too many attempts daw sana mabago yung kusang nag lolog out nakaka inis kasi pag nag mamadali ka then gagamitin mo di mo magamit ng maayos dahil sa ganyang system
This app has nothing to improve our points is gone until now it can't be used.
Let's make it our greatest mission to bring this app rate to 1 star. Why thus the pasapoints does NOT work? Again!? This has been going on for quite awhile now. I thought that after the update it is going to be fixed, but No! It is STILL the same useless thing! Why?! Edit: The reply is absolutely useless. BTW, the signal sucks!
grabe tong app nato panget ng smart nangangain na nang load tas antagal ma maayos ng points panget grabe tigil nyo nayan
I don’t recommend the expensive unlimited plan. It may offer unlimited data, but the signal is weak,
napa ka bagal ng TNT 2 weeks ng di maayos ang sirbesyo niyo TNT.. hayyysss
nag a-auto back kapag pinindot ang app
super duper mahina ang signal. naka unli data pa naman ako. kaso nag sayang lang ng pera kasi ang hina ng connection😭😭😡
Wheres our Gigapoints?
This app is notorious in deleting all linked accounts without notifying me and authorization. Then they require you to linked them all again even if all those sim cards are registered to my name which is extremely frustrating. Then when you contact their email to complian, for some reason they will repeat on sending you email asking the same personal detail several times with caveat that if you don't the ticket will be close - even if you keep on answering it. And this is the 2nd time.
can't register a smart bro sim
sayang lang binabayad ko pag nasa bahay ako wala man lang signal awit sa inyo minsan pag nasa mall ako walang silbi wala rin signal sayang lang data eh. pag ako nainis ipapa cut ko na ang line ko
hindi ko po maopen. nag aauto exit syaaaa huhu
GIGA POINTS Still maintentance it is already 2-3 months.
GIGA POINTS STILL BROKEN THEY DIDNT FIX IT
super slow internet speed of all time
what happened to smrt apps giga points is, missing
please fix the app issue immediately,, i can't retrieve my or monitor my gigapoints because it's always said it's under maintenance but it how long will it takes to fix that problem??? it's so annoying,, so please fix it so that i can edit my review.
Laging sira network niyo
Pasaload not working
Always crashing stupid app
walang kwenta, hndi na Makita yong points para Maka redeem, tapos ambagal pa ng network Hindi nman ganito dati. anong silbi ng Smart app nato ?? bulok nman!!!😠😠
Pinalitan mo na password. ayaw naman malogin
Bobo wag na kayo mag download neto!!! lagi nawawala login, mali daw password na nilagay kahit tama naman,, kaya lagi reset password. Kainis! dapat auto-saved na yan eh!
it's been a month and STILL NO UPDATE ON THE GIGA POINTS🤷🏻🤷🏻
inang smart to. ang lakas ng cignal peru ang hina ng data sayang lang load ko sa inyo.. imbes na mapapabilis trabaho ko mas lalong tumatagal..pweee. lipat nalang ako sa iba. mga swapang
giga points???? i rate this 1star causing of maintenance in giga points!!
I got an issued where my load won't even got all the data, when I load a all data 99 it have a promo where you get in all data 99 you get a 14gb and the 6gb you load for,when I load my all data 99 it only registered a 6gb load but where is the 14gb? It did say the app will add the 14gb with the 6gb but I only got the 6gb promo for, so where did the 14gb go to? I already update the app so long that there are no updated happening.I expected I will givin a 20gb load but not I only got the 6gb only
trash
normal lng ba pag nag load ka ng regular kakainin agad paunti unti khit dkapa nag oopen ng data hayz...
ilang linggo na under maintenance yung giga points..wala pa ding update
I’m extremely disappointed with Smart Communications because the internet connection has been very unstable lately. My load is being wasted because the internet connection is unstable. I hope this issue gets resolved urgently.
No signal smart sa Balintawak 1-0 bar, no internet since mid-October last year pa. Napa switch na lang ako ng ibang network. No help din CS.
I always register weekly 99. I have a lot of points and now it's all gone. Even though it's updated, it says no connection or error.
+ 28 more in the clipboard copy
Sentiment summary
60%
Positive (4-5★)
8%
Neutral (3★)
32%
Negative (1-2★)