Review Insights · Google Play
SmartRewards: Cumberland Farms
Cumberland Farms · 35,988 ratings · ★ 4.1
4.1
★★★★★
35,988 ratings
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Top complaints - extracted from 24 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
8 negative reviews mention this · 33% of all complaints
★★★★★ "I am being redirected for update but no update listed in Google Pay site, only uninstall and install!!!!" - Ismael Romero
2
"store"
6 negative reviews mention this · 25% of all complaints
★★★★★ "This app works well depending on what store you're in. Some of their locations have terrible internet connections." - Bill Harmon
3
"work"
6 negative reviews mention this · 25% of all complaints
★★★★★ "This app works well depending on what store you're in. Some of their locations have terrible internet connections." - Bill Harmon
4
"customer"
5 negative reviews mention this · 21% of all complaints
★★★★★ "the app doesn't work in store half of the time and the app never works at the pump the deals are not great and deals are not curated to the account you don't get certain deals based on what you buy so what is the point of having the app and…" - Berry MCcaulkner
5
"money"
4 negative reviews mention this · 17% of all complaints
★★★★★ "literally the worst app of its kind. I like cumbys a lot but this app just doesn't work. it never saves you any money even though it claims you get a discount just for being a member... even simply changing your password has proven to be di…" - Jay Shay
6
"rewards"
4 negative reviews mention this · 17% of all complaints
★★★★★ "terrible scam to get your info smart rewards for gas never worked false advertising" - John Harris
7
"keeps"
4 negative reviews mention this · 17% of all complaints
★★★★★ "I uninstalled it twice. it keeps saying new updated version. so tried and couldn't. so I deleted it again." - Karen Slater
8
"phone"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Maybe every FastTrac I've gone to isn't a "participating location", but none - NONE - of the deals works, ever. I've verified my phone number and account, entered the same number for rewards at the register, and it never works. Accruing poi…" - Tom Becker
9
"works"
3 negative reviews mention this · 13% of all complaints
★★★★★ "This app works well depending on what store you're in. Some of their locations have terrible internet connections." - Bill Harmon
10
"terrible"
3 negative reviews mention this · 13% of all complaints
★★★★★ "This app works well depending on what store you're in. Some of their locations have terrible internet connections." - Bill Harmon
11
"version"
3 negative reviews mention this · 13% of all complaints
★★★★★ "this new version doesn't work on my samsung. very disappointed." - Charles Simpson
12
"doesn"
3 negative reviews mention this · 13% of all complaints
★★★★★ "this new version doesn't work on my samsung. very disappointed." - Charles Simpson
📋 All 24 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
The app is no good to use hopefully they will fix it.
this new version doesn't work on my samsung. very disappointed.
literally the worst app of its kind. I like cumbys a lot but this app just doesn't work. it never saves you any money even though it claims you get a discount just for being a member... even simply changing your password has proven to be difficult
terrible scam to get your info smart rewards for gas never worked false advertising
I am being redirected for update but no update listed in Google Pay site, only uninstall and install!!!!
I uninstalled it twice. it keeps saying new updated version. so tried and couldn't. so I deleted it again.
Paying for fuel with the app takes multiple days to process. By the time the app finishes processing payment, I don't have the same amount of money as when I first paid, causing insufficient fund fees. At this point I have saved less than without the app
the app isn't opening
this app does not work you guys need to fix it now
tells me to update the app and when I click on it, it won't let me update it
the app doesn't work in store half of the time and the app never works at the pump the deals are not great and deals are not curated to the account you don't get certain deals based on what you buy so what is the point of having the app and I've heard that if the workers don't ask if you have smart rewards they could get fired but the stores have no way to regulate if the worker is asking the customer if they have rewards or not the stores don't record audio
Terrible app. It wouldn't pick it my "near by" location even though my location on their map was showing me at the correct spot. Then I finally manually searched it and two times got denied through the app but both times they held $100 each.... A few days ago...so I'm out money until they decide to release it from a product I never received.
Maybe every FastTrac I've gone to isn't a "participating location", but none - NONE - of the deals works, ever. I've verified my phone number and account, entered the same number for rewards at the register, and it never works. Accruing points works, but I've wasted money on things because of advertised deals that didn't work.
it won't install or update
keeps telling me to update when there is no update!!!!
Where do I start? The last month has been a clown show dealing with CF customer support for the app and the rewards card. The last couple of years were great until I got a new phone running on Android 16. The app does not send a code for authentication. The T-Mobile rep tried to fix it but it's totally on their end and it's still not resolved. I tried using the cards after they sent a new one but got declined after one time use. I'm done with the ridiculousness. Bye Felicia.
impossible to change your phone number there's no way to contact customer service
downloaded, opened app, app said new version available to please update, but no update. just repeats each time
won't let me update and use
my points are not accumulating and haven't for at least two months, I get gas here all the time and buy stuff in the store. I have tried calling customer service, no one ever answers. Tried emailing also, with no resolution.
app is not good, totally useless...I have downloaded, uninstalled,downloaded, uninstalled , shut my phone off, did the whole 9 yards thing more than once and still cannot get the app to work took it to the store people behind the counter also could not help, customer in line tried , couldn't get it work, it keeps saying to update but there's nothing to update..... totally useless app
This app works well depending on what store you're in. Some of their locations have terrible internet connections.
completely unable to enter the pump number. I used to have to rotate the screen, but now the screen won't rotate. have to go into the store, scan and guess how much gas I need. Aggravating
keeps telling me to update so I go to the play store and all it says is open nothing about an update. So I Uninstall it and re install and I get the same thing.
Sentiment summary
79%
Positive (4-5★)
2%
Neutral (3★)
19%
Negative (1-2★)